Customer Success Specialist

Posted 12 days agoViewed

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💎 Seniority level: Junior, 2+ years

📍 Location: United States

💸 Salary: 50000.0 - 60000.0 USD per year

🏢 Company: Seniorverse

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Communication SkillsProblem SolvingCustomer serviceTrainingRelationship managementCRMCustomer supportCustomer Success

Requirements:

2+ years of experience in a customer success, customer support, or relationship management role
Strong interpersonal and relationship-building skills with a genuine passion for helping others
Excellent problem-solving abilities and a proactive, solutions-oriented approach
Experience with software onboarding, training, or support is a strong plus
Previous experience in a start-up environment is a plus
Familiarity or experience with HubSpot CRM is a strong advantage
Exceptional communication skills, both verbal and written, with the ability to explain complex concepts simply and effectively
Highly organized with strong attention to detail and the ability to manage multiple priorities
Proficiency in customer success software, CRM systems, or similar tools is a plus

Responsibilities:

Lead onboarding for new customers, ensuring a smooth and successful transition to the platform
Deliver live and virtual training sessions tailored to customer needs (some travel may be required)
Serve as a trusted advisor, guiding customers to get the most value from the platform
Build and maintain strong, long-term customer relationships as their primary point of contact
Proactively identify and address customer needs, concerns, and questions
Respond promptly to customer inquiries and deliver solutions that enhance their experience
Track customer adoption and success metrics to identify opportunities for improvement
Gather, synthesize, and clearly communicate customer feedback and product pain points to the Product & Engineering team
Work closely with the Product & Engineering and Sales teams to ensure customer needs are understood and prioritized
Develop and maintain customer-facing resources such as user guides, FAQs, and best practices
Contribute to the continuous improvement of customer success processes and help shape the function as it evolves

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