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Solutions Engineer
Posted 3 months agoViewed
💎 Seniority level: Senior, 5+ years
📍 Location: US
🔍 Industry: Technology and personal security
🏢 Company: Pindrop👥 251-500💰 $100,000,000 Debt Financing 9 months agoFraud DetectionSecurityCyber SecurityNatural Language ProcessingSpeech Recognition
🗣️ Languages: English
⏳ Experience: 5+ years
Requirements:
- 5+ years of sales engineering experience, including closing $1M+ deals.
- Proven consultative selling experience for large, complex deals.
- Excellent presentation and communication skills with executive presence.
- Deep technical background in contact center technology within large enterprises.
- Experience with contact center solutions including voice network design and fraud management.
- Ability to thrive in a fast-paced environment and creatively solve complex challenges.
- Relentless self-starter capable of managing multiple priorities and deadlines.
Responsibilities:
- Provide technical pre-sale support to sales teams to achieve assigned sales goals.
- Act as a subject matter expert for Pindrop’s expanding portfolio of solutions.
- Partner with sales to generate new license revenue by creating and delivering solutions.
- Advise organizations on improvements to their IVR, call center, and fraud operational processes.
- Gain trust and influence customer buying process with technical knowledge.
- Develop and deliver presentations to articulate relevant technical concepts.
- Conduct product demonstrations and lead successful proof of value (POVs).
- Acquire and integrate industry and market knowledge related to fraud risks.
- Collaborate with Customer Success solution architects to build technical documents.
- Respond to customer RFP/RFI/RFQ documents.
- Support product launch activities and assist with company events.
- Cultivate and qualify new pipeline opportunities, tracking revenue to support forecasts.
- Work closely with Account Executives to develop strategies and forecast opportunities.
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