Principal Partner Solutions Engineer, East

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Requirements:

• 10+ years in a customer-facing role, with at least 5+ years in technical pre-sales at a high-growth SaaS or AI company
• Experience working with or selling into partner ecosystems (e.g., GSI, BPO, and CCaaS)
• Proven ability to communicate with executive and technical audiences, simplifying complex ideas into business value
• Resourceful, scrappy mindset—comfortable navigating ambiguity, building from scratch, and adapting to shifting priorities
• Highly organized, with exceptional written and verbal communication skills
• Located in the Eastern or Central Time Zone (or willing to work primarily in those hours)

Responsibilities:

• Deliver impactful presentations on our Services approach and how it supports our broader partner-led strategy.
• Tailor messaging and demos to show how Cresta and partner technologies jointly solve real-world business problems.
• Represent Cresta in co-selling motions, including joint pitches, workshops, and executive conversations.
• Drive discovery with both partners and prospects to understand use cases across multiple business units (not just contact centers).
• Build compelling solution architectures that highlight the synergy between Cresta and partner ecosystems.
• Support partner-influenced deals through demos, proof-of-value engagements, and ROI workshops.
• Educate partners on how to position and technically validate Cresta alongside their own services and platforms.
• Gather feedback from the field—customers, partners, and internal stakeholders—to inform product roadmap and packaging decisions.
• Influence our services strategy to better align with partner delivery models.
• Be a champion for partner success across Sales, Product, Engineering, and Customer Success.
• Train and enable internal SEs and partner teams on our joint value proposition to reduce repetitiveness in GTM motions.