Confluence Job Salaries

Find salary information for remote positions requiring Confluence skills. Make data-driven decisions about your career path.

Confluence

Median high-range salary for jobs requiring Confluence:

$133,371

This analysis is based on salary ranges collected from 47 job descriptions that match the search and allow working remotely. Choose a country to narrow down the search and view statistics exclusively for remote jobs available in that location.

The Median Salary Range is $110,000 - $133,371

  • 25% of job descriptions advertised a maximum salary above $159,259.25.
  • 5% of job descriptions advertised a maximum salary above $260,950.

Skills and Salary

Specific skills can have a substantial impact on salary ranges for jobs that align with these search preferences. Certain in-demand skills are highly valued by employers and can significantly boost compensation. These skills often reflect the unique requirements and challenges faced by professionals in these roles. Some of the most sought-after skills that correlate with higher salaries include Agile, Product Management and Jira. Mastering these skills can demonstrate expertise and make individuals more competitive in the job market. Employers often prioritize candidates who possess these skills, as they can contribute directly to the organization's success. The ability to effectively utilize these skills can lead to increased earning potential and career advancement opportunities.

  1. Agile

    45% jobs mention Agile as a required skill. The Median Salary Range for these jobs is $127,423 - $150,000

    • 25% of job descriptions advertised a maximum salary above $166,250.
    • 5% of job descriptions advertised a maximum salary above $265,750.
  2. Product Management

    23% jobs mention Product Management as a required skill. The Median Salary Range for these jobs is $120,000 - $150,000

    • 25% of job descriptions advertised a maximum salary above $159,250.
    • 5% of job descriptions advertised a maximum salary above $185,000.
  3. Jira

    89% jobs mention Jira as a required skill. The Median Salary Range for these jobs is $118,073 - $135,000

    • 25% of job descriptions advertised a maximum salary above $160,000.
    • 5% of job descriptions advertised a maximum salary above $264,200.
  4. Project Management

    38% jobs mention Project Management as a required skill. The Median Salary Range for these jobs is $114,500 - $135,000

    • 25% of job descriptions advertised a maximum salary above $159,279.
    • 5% of job descriptions advertised a maximum salary above $259,200.
  5. Data Analysis

    30% jobs mention Data Analysis as a required skill. The Median Salary Range for these jobs is $131,000 - $135,000

    • 25% of job descriptions advertised a maximum salary above $160,000.
    • 5% of job descriptions advertised a maximum salary above $264,200.
  6. Analytical Skills

    23% jobs mention Analytical Skills as a required skill. The Median Salary Range for these jobs is $120,000 - $133,371

    • 25% of job descriptions advertised a maximum salary above $208,000.
    • 5% of job descriptions advertised a maximum salary above $257,600.
  7. Cross-functional Team Leadership

    38% jobs mention Cross-functional Team Leadership as a required skill. The Median Salary Range for these jobs is $122,500 - $132,500

    • 25% of job descriptions advertised a maximum salary above $225,000.
    • 5% of job descriptions advertised a maximum salary above $273,200.
  8. Communication Skills

    51% jobs mention Communication Skills as a required skill. The Median Salary Range for these jobs is $104,150 - $130,000

    • 25% of job descriptions advertised a maximum salary above $146,000.
    • 5% of job descriptions advertised a maximum salary above $262,900.
  9. SQL

    23% jobs mention SQL as a required skill. The Median Salary Range for these jobs is $120,000 - $130,000

    • 25% of job descriptions advertised a maximum salary above $146,250.
    • 5% of job descriptions advertised a maximum salary above $253,900.

Industries and Salary

Industry plays a crucial role in determining salary ranges for jobs that align with these search preferences. Certain industries offer significantly higher compensation packages compared to others. Some in-demand industries known for their competitive salaries in these roles include Digital Agency, Information Technology and Cryptocurrency and Blockchain Technology. These industries often have a strong demand for skilled professionals and are willing to invest in talent to meet their growth objectives. Factors such as industry size, profitability, and market trends can influence salary levels within these sectors. It's important to consider industry-specific factors when evaluating potential career paths and salary expectations.

  1. Digital Agency

    2% jobs are in Digital Agency industry. The Median Salary Range for these jobs is $170,000 - $185,000

  2. Information Technology

    4% jobs are in Information Technology industry. The Median Salary Range for these jobs is $140,000 - $182,500

    • 25% of job descriptions advertised a maximum salary above $240,000.
  3. Cryptocurrency and Blockchain Technology

    2% jobs are in Cryptocurrency and Blockchain Technology industry. The Median Salary Range for these jobs is $135,320 - $159,200

  4. Healthcare Technology

    4% jobs are in Healthcare Technology industry. The Median Salary Range for these jobs is $145,500 - $157,500

    • 25% of job descriptions advertised a maximum salary above $165,000.
  5. Financial Services

    4% jobs are in Financial Services industry. The Median Salary Range for these jobs is $137,500 - $147,500

    • 25% of job descriptions advertised a maximum salary above $160,000.
  6. Software Development

    15% jobs are in Software Development industry. The Median Salary Range for these jobs is $100,000 - $130,000

    • 25% of job descriptions advertised a maximum salary above $186,850.
    • 5% of job descriptions advertised a maximum salary above $259,000.
  7. Data

    2% jobs are in Data industry. The Median Salary Range for these jobs is $120,000 - $130,000

  8. Healthcare

    9% jobs are in Healthcare industry. The Median Salary Range for these jobs is $90,000 - $112,500

    • 25% of job descriptions advertised a maximum salary above $131,685.5.
    • 5% of job descriptions advertised a maximum salary above $133,371.
  9. Consulting

    2% jobs are in Consulting industry. The Median Salary Range for these jobs is $90,000 - $105,000

  10. Business Operations

    2% jobs are in Business Operations industry. The Median Salary Range for these jobs is $67,200 - $100,800

Disclaimer: This analysis is based on salary ranges advertised in job descriptions found on Remoote.app. While it provides valuable insights into potential compensation, it's important to understand that advertised salary ranges may not always reflect the actual salaries paid to employees. Furthermore, not all companies disclose salary ranges, which can impact the accuracy of this analysis. Several factors can influence the final compensation package, including:

  • Negotiation: Salary ranges often serve as a starting point for negotiation. Your experience, skills, and qualifications can influence the final offer you receive.
  • Benefits: Salaries are just one component of total compensation. Some companies may offer competitive benefits packages that include health insurance, paid time off, retirement plans, and other perks. The value of these benefits can significantly affect your overall compensation.
  • Cost of Living: The cost of living in a particular location can impact salary expectations. Some areas may require higher salaries to maintain a similar standard of living compared to others.

Jobs

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🔥 Business Operations
Posted about 2 hours ago

📍 United States

💸 67200.0 - 100800.0 USD per year

🔍 Business Operations

🏢 Company: northrop_grumman_external_site

  • Bachelor’s degree and at least 4 years of experience in related field: Business Management, Global Supply Chain, Manufacturing, Quality, Program Management, Operations.
  • Experience with MS PowerPoint and MS Power BI dashboards;
  • Experience with managing data
  • Experience with lean and agile methodologies
  • Experience with digital collaboration tools including MS Planner, MS Teams, Confluence, and Jira
  • Oversees and manages the operational aspects of the organization and serves as liaison between Business Operations and various teams.
  • Reviews status of projects, event planning, metric development and implementation, capital projects, executive deliverables, and budgets.
  • Manages schedules and prepares status reports.
  • Assesses process/deliverable issues and develops resolutions to meet manufacturing goals.
  • Develops mechanisms for monitoring progress and for intervention and problem solving with executives, line managers, and individual contributors.
  • Developing, supporting and improving the Organization’s RoB including defining and managing processes, practices, and policies, and ensuring that all processes are followed / executed and that deadlines are met. Also includes management of reporting, communication, information flow, and organizational planning.
  • Planning and coordination of deliverables, reviews, and meetings/events. Includes leading effective meetings, agenda setting, publishing meeting minutes with actions, and coordinating with teams to drive actions to closure in alignment with organizational priorities.
  • Developing, analyzing, tracking and improving goals and metrics.
  • Developing and managing collaboration and analysis tools and data spaces (i.e. website, SharePoint, MS Teams, Confluence, JIRA, PowerBi, Tableau)
  • Supporting, monitoring, and reporting on capital planning, budgets, and project execution
  • Ensuring the executives are prepared for critical meetings and engagements.
  • Supporting Business Recovery and Resumption Reviews
  • Supporting execution of initiatives and tasks initiated by the VP by partnering with cross-functional teams and business leaders throughout the organization.

Project ManagementBusiness AnalysisMicrosoft Power BIJiraCross-functional Team LeadershipOperations ManagementBusiness OperationsStrategic ManagementCommunication SkillsAnalytical SkillsCollaborationAgile methodologiesOrganizational skillsTime ManagementExcellent communication skillsProblem-solving skillsData visualizationData managementConfluenceBudget management

Posted about 2 hours ago
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🔥 Executive Producer
Posted about 8 hours ago

📍 United States

💸 154400.0 - 272000.0 USD per year

🔍 Game Development

🏢 Company: Echtra

  • 10+ yrs of experience leading and guiding multidisciplinary teams through all stages of development with at least 2 games shipped as Executive Producer, Development Director or Game Director.
  • Understands how to lead multi-disciplinary teams and how to create and grow great games.
  • Extensive knowledge of and fluency in the game development process. Understands the ins and outs of game development from concept through live operations.
  • Able to motivate, support and guide others to attain successful outcomes and business objectives.
  • Experience with and knowledge of RPG, ARPG, and Looter Shooter game systems, balance, and variety.
  • Experience with various project management tools.
  • Excellent interpersonal and communication skills (written and verbal).
  • Strong analytical skills, along with a keen attention to detail.
  • Small and large scale problem solver.
  • Own execution of the game development process to ensure it's on time, on budget and at a high quality that realizes the vision for the project.
  • Work with your reports and discipline team leads to maintain and update an organizational structure, processes, and project plan that allow the team to produce high quality work on time and on budget.
  • Advocate for goals and team principles to help maintain and develop a healthy and supportive work environment.
  • Identify and help guide the team around potential hazards that come up through the normal game development process
  • Help define and set best practices and make sure they are communicated out across the team.
  • Build and strengthen the communication across a distributed team in multiple time zones.
  • Advocate for the player experience by collaborating with design, engineering, and QA to maintain a focus on delivering polished gameplay.
  • Effectively communicate the core of your game to other parts of the Zynga organization, and help ensure that your game leverages the resources of the larger organization.
  • Facilitate regular progress reviews and presentations with cross-functional teams and external partners, highlighting key milestones and risk mitigation strategies to reinforce confidence in the development schedule.
  • Oversee milestone planning and execution, ensuring all internal and external teams align with the schedule for production, alpha, beta, and go-to-market preparations.
  • Develop and implement individualized growth plans for production team members.

LeadershipProject ManagementGame DevelopmentPeople ManagementJiraCross-functional Team LeadershipUnreal engineCommunication SkillsProblem SolvingTeam managementConfluence

Posted about 8 hours ago
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🔥 Digital Production Coordinator
Posted about 20 hours ago

📍 United States

🧭 Full-Time

💸 41600.0 - 65000.0 USD per year

🏢 Company: Movement Strategy

  • 0-2 years of experience in a digital production coordination, media asset management, project coordination, or similar role
  • Basic understanding of Digital Asset Management (DAM) systems, preferably MediaValet or similar.
  • Serve as the day-to-day administrator for the MediaValet DAM platform, ensuring assets are uploaded, tagged, and organized properly.
  • Enforce metadata standards, taxonomy structures, and governance policies as set by leadership.
  • Train users on how to navigate and utilize the DAM effectively.
  • Conduct regular audits of the DAM to maintain organization and identify any gaps.
  • Assist with tracking the status of creative projects and deliverables to ensure deadlines are met.
  • Communicate updates and changes to stakeholders and team members as needed.
  • Provide general support to the creative/production teams, helping resolve minor issues as they arise.
  • Assist in coordinating digital production workflows to ensure tasks are completed efficiently and on schedule.
  • Collaborate with the team leads to track and document digital production processes, identifying areas for improvement.
  • Maintain and update process documentation and standard operating procedures (SOPs).
  • Monitor task progress and follow up with team members to ensure timely completion.
  • Support the Production team in vendor management, such as billing and onboarding/offboarding.
  • Support the onboarding of team members to digital production tools and systems, providing guidance and troubleshooting assistance.
  • Act as a liaison between the creative/production team and IT to ensure tools are functioning correctly and integrated into workflows.
  • Help develop and maintain training materials and quick-reference guides for digital production tools.
  • Track user access and permissions for tools and platforms, ensuring proper management.
  • Assists in ingesting footage and organizing.

AWSUI DesignUser Experience DesignProject CoordinationJiraCommunication SkillsCI/CDAgile methodologiesRESTful APIsAttention to detailOrganizational skillsTime ManagementDocumentationMicroservicesMicrosoft Office SuiteAdaptabilityProblem-solving skillsTeamworkTrainingTroubleshootingJSONComputer skillsConfluence

Posted about 20 hours ago
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📍 United States

💸 180000.0 - 274000.0 USD per year

🔍 Healthcare technology

🏢 Company: Cleerly👥 11-50Real Estate InvestmentPersonal FinanceBankingWealth ManagementInsurance

  • Proven experience (10+ years) in healthcare technology, life sciences, or similar regulated industries, preferably with a focus on Software as a Medical Device (SaMD).
  • In-depth understanding of applicable standards, including ISO13485, ISO14971, IEC62304, and IEC62366.
  • Knowledge of applicable regulations preferred: 21 CFR Part 820 US Quality Management System Regulation, 2017/745 EU Medical Device Regulation.
  • In-depth understanding of Software as a Medical Device (SaMD) and software development lifecycles, including agile methods.
  • Familiarity with technology applications, such as Jira, Confluence, Jama, Minitab, etc.
  • Plans, directs, and implements the design quality aspects of Cleerly’s design and development of software medical devices, with a focus on software quality/reliability, risk management (patient safety and cybersecurity), and usability.
  • Provides expertise and guidance in interpreting applicable regulations and industry standards.
  • Ensures development programs are appropriately planned and resourced for design quality.
  • Proactively identifies, prioritizes, communicates, and resolves quality, safety, and compliance issues.
  • Analyzes device performance data to ensure compliance, develop processes for ongoing monitoring.
  • Develops KPIs for Design Assurance and cascade to overall company OKRs.
  • Provides oversight, training, and coaching in the application of Quality Management System (QMS) processes to ensure successful adoption and implementation by product development teams.
  • Supports development of deliverables for regulatory submissions.
  • Assists with post-market activities, including Health Hazard Evaluations (HHEs), field corrections, and post-market surveillance, as necessary.
  • Participates in internal and external audits and inspections, as necessary.
  • Drives continuous improvement of Cleerly’s processes to advance quality, safety, and compliance.
  • Provides oversight for the development and improvement of quality programs, systems, processes, and procedures to ensure compliance with applicable regulation and standards.
  • Fosters a culture of excellence, collaboration, and continuous improvement across the organization.
  • Collaborates with cross-functional business and functional leaders to drive continuous improvement initiatives to enhance the efficiency and effectiveness of the QMS.
  • Defines, collects, analyzes, and tracks quality metrics to monitor performance and provide recommendations for improvement.
  • Generate reports and recommendations for improvement as input to Management Reviews at prescribed intervals.

Software DevelopmentAgileData AnalysisJiraCross-functional Team LeadershipCI/CDProblem SolvingAgile methodologiesComplianceQuality AssuranceRisk ManagementConfluenceSaaS

Posted 1 day ago
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📍 United States

🧭 Full-Time

💸 180000.0 - 225000.0 USD per year

🔍 Electric Vehicles

🏢 Company: Scout Motors👥 251-500AutomotiveElectric VehicleIndustrialManufacturing

  • Bachelor’s degree in business or other relevant field
  • 10+ years of experience managing complex projects in a large organization with multiple stakeholders.
  • 5+ years of experience as a deputy, chief of staff, or enterprise coordinator.
  • Executive-level communication skills, both written and verbal, with the ability to interact and collaborate effectively with both internal and external stakeholders.
  • Adaptable, flexible interpersonal skills that enable consensus-building in both strategic and tactical settings; diplomatic and politically adept.
  • Skillful at organizational navigation and cross-functional collaboration at all levels; ability to develop effective internal partnerships and relationships.
  • Exceptional analytical and strategic thinking with the ability to interpret operational and performance data and translate it into actionable insights.
  • Experience building in a start-up environment where basic infrastructure, systems, and processes must be created in a greenfield environment.
  • Experience in corporate development, business development, or partnership development, with a demonstrated record of structuring successful deals or partnerships.
  • Strong knowledge of project management systems and tools, to include Confluence and Jira.
  • Define and manage the master project plan for Commercial Operations, ensuring proper governance, documentation, coordination, and delivery of numerous complex projects contributing to Scout Motors retail readiness.
  • Develop delivery timelines, aligning and coordinating interdependencies both inside and outside of Commercial Operations, as well as establishing a governance process associate with these timelines.
  • Manage documentation within Confluence and Jira environments, plus create highly professional project documentation for summary-level presentations to executive audiences.
  • Own and drive special initiatives across a range of topics in partnership with cross-functional teams.
  • Survey and collect all relevant milestone planning documentation across the enterprise, identifying critical items for Commercial Operations to monitor, contribute to, or lead.
  • Coordinate with Production, IT, and Vehicle (Product) teams to understand enterprise milestones and development processes, ensuring Commercial Operations is effectively participating and delivering to their targets.
  • Develop and manage the top-level budget of Commercial Operations, coordinating with each functional leader to ensure accurate forecasting and timely reporting.
  • Develop and manage the top-level headcount plan of Commercial Operations, coordinating with HR and functional leaders to land hiring plan, labor budgets, and onboarding pace.
  • In coordination with functional owners, manage purchasing process for the procurement of strategically important products and services.
  • Develop and own the five-year and ten-year planning rounds for Commercial Operations, aligning and documenting budget needs, capital requirements, and headcount across all Commercial Operations functions.
  • Provide direct management of Commercial Office staff, as assigned.
  • Professionally develop internal and external presentations, and critically review strategically important team-developed presentations, for the Vice President of Commercial Operations.
  • Lead highly detailed, highly organized planning and execution of Commercial Operations meetings, vetting materials and messaging for accuracy and stakeholder alignment, including representing Scout Motors to external audiences.
  • Lead meeting execution, decision tracking, and deliverable documentation, following up with responsibilities on behalf of Commercial Operations.
  • Identify and cultivate new business opportunities for Commercial Operations, forging business relationships and partnerships that drive value for Scout Motors.
  • Explore strategic partnership opportunities to increase the operational readiness and reach of Scout Motors sales and service operations, driving relationship development, definition of partnership, and deal terms.
  • Represent Scout Motors for inbound partnership inquiries, assessing both value and validity of third-party offers.
  • Monitor performance of Scout Motors investments, partnerships, and contracted service providers, ensuring operational, contractual, and financial targets are met.
  • In coordination with Commercial Operations functional owners, IT, and Strategy, develop a reporting strategy that ensures efficient and easy access to data, uniform performance definitions, and clear ownership of KPIs.
  • Build analytics and business intelligence capabilities to generate actionable insights that help Scout Motors make informed decisions, achieve business goals, and reach financial targets.
  • Create visualization tools that enable Commercial Operations to present complex data to multiple audiences and to drive organizational performance.

Project ManagementBusiness DevelopmentBusiness IntelligenceData AnalysisPeople ManagementProject CoordinationHR ManagementJiraCross-functional Team LeadershipAdministrative ManagementFinancial ManagementStrategic ManagementCommunication SkillsAnalytical SkillsAgile methodologiesPresentation skillsReportingData visualizationStakeholder managementConfluenceBudget management

Posted 1 day ago
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📍 Seattle, SF, NY, Calgary

🧭 Full-Time

💸 132000.0 - 157000.0 USD per year

🔍 Software Development

🏢 Company: Syndio👥 101-250💰 $50,000,000 Series C over 3 years agoHuman ResourcesAnalyticsSoftware

  • Proven track record in integrations product management or a related role, demonstrating a deep understanding of product lifecycle and defining the optimal user journey
  • Solid understanding of API technology and usage in integrations, experience defining requirements.
  • Hands-on experience in fast-paced, delivery-focused settings with a strong grasp of Agile methodologies (sprints, backlog grooming, etc.) to drive efficient product development
  • Effective cross functional collaborator, bridging the knowledge gap between engineering and customer facing functions.
  • Demonstrated ability to translate strategic business objectives into actionable product initiatives, aligning with organizational goals
  • Strong interpersonal skills, enabling effective facilitation of dynamic meetings, elicitation of insights from diverse experts, and translation of needs into impactful product features
  • Track record of managing and prioritizing multiple features across multiple teams and development phases, ensuring successful outcomes
  • Strong quantitative skills with meticulous attention to detail, leveraging data-driven insights to make informed decisions
  • Self starter; ability to act autonomously
  • Fluent in utilizing product management tools to streamline processes and enhance productivity
  • Comfortable working in a fast-growing startup and wearing many hats
  • Strategically Lead bi-directional Integrations Product Roadmap:
  • Drive Requirements Gathering and Roadmap Definition:
  • Cultivate User Empathy and Feedback Loop:
  • Leverage Data Insights for Informed Decisions:
  • Excel as a Communicator and Brand Representative:
  • Navigate Ambiguity to Foster Clarity:

SQLAgileData AnalysisProduct ManagementUser Experience DesignJiraProduct DevelopmentProduct AnalyticsAPI testingREST APICommunication SkillsAnalytical SkillsCustomer serviceAgile methodologiesCross-functional collaborationStakeholder managementData modelingConfluenceSaaS

Posted 2 days ago
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📍 United States

🧭 Full-Time

💸 117146.0 - 133371.0 USD per year

🔍 Healthcare

🏢 Company: Junction👥 1-10💰 $2,900,000 Seed almost 3 years agoDeveloper APIsHealth CareSoftware

  • Experience managing customer support at an early-stage B2B2C API based startup
  • Experience in healthcare operations (bonus)
  • Familiarity with API's
  • Tracking and analyzing support metrics
  • Customer obsessed
  • Managing customer support
  • Responding to customers
  • Building for the future
  • Monitoring our response rates and customer satisfaction

AWSPythonSQLData AnalysisGitReact NativeJiraProduct OperationsAPI testingFastAPIGoREST APIReactCommunication SkillsAnalytical SkillsCI/CDProblem SolvingCustomer serviceMicrosoft OfficeMentoringDevOpsTime ManagementDocumentationEmpathyTrainingTroubleshootingActive listeningJSONData entryData visualizationTeam managementProcess improvementTechnical supportCustomer supportCustomer SuccessConfluenceSaaS

Posted 2 days ago
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📍 US

🧭 Full-Time

💸 125000.0 - 135000.0 USD per year

🔍 Telehealth

🏢 Company: Henry Meds👥 201-500💰 Seed over 2 years agoPharmaceuticalDigital MediaMedicalHealth CareHealth Diagnostics

  • Minimum 5 years experience in project or program management
  • Strong preference for experience managing cross-company initiatives that span G&A, Marketing & Comms, and Tech teams
  • Experience with project management tools such as Jira, Asana, Confluence, or equivalent platforms
  • Proven ability to lead cross-functional teams in a dynamic environment
  • Excellent communication skills, with the ability to distill complex information into clear, actionable insights tailored to technical and non-technical stakeholders
  • Ability to navigate ambiguity, manage risks, and develop creative solutions
  • Develop detailed requirements and execution plans that manage risk and ensure high engagement across the organization
  • Lead sprint planning, backlog grooming, and prioritization meetings using Agile or hybrid project management methodologies
  • Facilitate collaboration across Engineering, Product, G&A, Marketing, Customer Success, and other teams to align priorities and ensure seamless execution.
  • Manage and lead project meetings, task prioritization, and accountability across teams
  • Identify low-overhead process improvements to enhance efficiency and performance
  • Lead in a dynamic environment, adapting to changes
  • See the big picture and maintain attention to detail in partnership with cross-functional teams (non-technical and technical)

LeadershipProject ManagementSQLAgileProject CoordinationJiraCross-functional Team LeadershipREST APICommunication SkillsCI/CDAgile methodologiesExcellent communication skillsRisk ManagementStakeholder managementProcess improvementConfluence

Posted 2 days ago
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📍 United States

🧭 Full-Time

💸 71000.0 - 96000.0 USD per year

🔍 Payment Support

🏢 Company: accesso👥 501-1000TicketingE-CommerceMobile

  • Payment Industry Experience
  • General Understanding of Point-of-Sale Payment Systems
  • Card Present / EMV Knowledge
  • E-Commerce Payments Experience
  • An Understanding of Alternative Payments
  • Technical Consulting Experience
  • Terminal Management & Troubleshooting
  • Computer Networking Experience
  • Risk Mitigation Methodology Experience Strongly Preferred
  • Act as technical escalation point for client issues, both internally and externally.
  • Ensure all clients’ software and payment hardware are properly provisioned and ready to perform at the highest level.
  • Represent Accesso on Incidents and manage both internal and external communication bringing in the Manager, Hardware & Payment Support as needed.
  • Lead/Assist with payment boardings and configuration of requested services.
  • Deliver the client experience and feedback to internal development and product teams to ensure optimum product usability.
  • Liaise/coordinate internationally with development teams and our partners to report on issues affecting the service relationship with all tiers of merchants to ensure timely resolution of client requests and optimize service continuity.
  • Liaise with Operations and Implementation Teams to provide optimal service to our merchants and occasionally share the ownership of the service relationship with the merchant as required
  • Aside from supporting incidents this role will underline requirements, as well as provide training/education for new products and improvements, enhancements, and bugs for internal and external engineering and non-technical staff
  • Assisting with rotational out-of-hours “on-call” support, ensuring all payment issues are dealt with or escalated in a timely manner and accurately tracked.

MySQLREST APICommunication SkillsProblem SolvingCustomer serviceMicrosoft Office SuiteTroubleshootingClient relationship managementTechnical supportConfluence

Posted 6 days ago
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📍 United States

🧭 Full-Time

💸 120000.0 - 130000.0 USD per year

🔍 Petcare

🏢 Company: Togetherwork👥 101-250💰 Private 9 months agoSaaSReal EstateSoftware

  • 3-5+ years of product management experience, preferably in SaaS (enterprise or SMB)
  • Passion for developing and leading exceptional product experiences.
  • Strong collaboration with engineering and design teams.
  • Curiosity for understanding and solving customer problems.
  • Data-driven problem-solving and decision-making skills.
  • Clear and concise communication across all organizational levels.
  • Solid understanding of product discovery, development, and software architecture.
  • Strong documentation skills and proficiency with tools like Jira, Confluence, and Figma.
  • Ability to navigate ambiguity and make informed decisions with incomplete information.
  • Proven track record of driving positive business outcomes.
  • Collate feedback from customers, prospects, competitors, industry sources, cross-functional partners, and metrics to identify problems to solve for our customers.
  • Partner with design and engineering teams to build and deliver functionality that solve customer problems with a focus on MVP, capturing metrics and innovating forward.
  • Collaborate closely with teams to ensure timely delivery of planned features and address gaps as needed.
  • Drive adoption of existing product experiences using key metrics such as CAC, LTV, APRU, Churn rates.
  • Partner with sales and marketing teams to drive customer acquisition.

SQLData AnalysisFigmaProduct ManagementSoftware ArchitectureUser Experience DesignJiraProduct OperationsCross-functional Team LeadershipProduct DevelopmentStrategyProduct AnalyticsAPI testingREST APICommunication SkillsAnalytical SkillsAgile methodologiesMarket ResearchData visualizationStakeholder managementData modelingPrototypingCustomer SuccessConfluenceSaaSA/B testing

Posted 7 days ago
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