accesso

πŸ‘₯ 501-1000TicketingE-CommerceMobileπŸ“ˆ Public Company
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accesso is a leading provider of technology solutions for the attractions industry, empowering over 100 major venues across North America – including Six Flags and Cedar Fair – to enhance guest experiences and drive revenue. We offer a comprehensive suite of proprietary ticketing, e-commerce, mobile, and payment processing solutions, setting the standard for innovation in the sector. Our commitment to excellence is reflected in our strong client relationships and consistent delivery of results-driven technology. Our tech stack includes a robust mix of cloud-based and in-house technologies, leveraging platforms like Amazon, Cloudflare (hosting, CDN, JS), and CloudFront. We employ modern web development practices and prioritize scalability, security (DNSSEC, HSTS), and performance (CrUX Top 50m). Our engineering team fosters a collaborative environment, embracing continuous improvement and innovative problem-solving. We value a diverse and inclusive culture, promoting professional growth and work-life balance through flexible work arrangements and generous benefits. accesso's mission is to improve the guest experience through technology. We achieve this by building reliable, user-friendly platforms that streamline operations and drive revenue for our clients. Our global team of over 500 passionate and tech-savvy professionals contributes to our ongoing success, highlighted by consistent growth and our status as a publicly traded company (LSE:ACSO). We are actively seeking talented individuals to join our expanding team. We offer a flexible, remote-first work environment, allowing for better work-life balance and inclusion of geographically diverse talent. Our culture prioritizes creativity, collaboration, and continuous learning, which we support through extensive benefits such as paid time off, volunteer time off, and access to Udemy for Business. If you are looking for a rewarding career contributing to industry-leading technology, we invite you to explore current opportunities.

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πŸ“ United States

🧭 Full-Time

πŸ’Έ 71000.0 - 96000.0 USD per year

πŸ” Software Development

  • Payment Industry Experience
  • General Understanding of Point-of-Sale Payment Systems
  • Card Present / EMV Knowledge
  • E-Commerce Payments Experience
  • An Understanding of Alternative Payments
  • Technical Consulting Experience
  • Terminal Management & Troubleshooting
  • Computer Networking Experience
  • Risk Mitigation Methodology Experience Strongly Preferred
  • Act as technical escalation point for client issues, both internally and externally.
  • Ensure all clients’ software and payment hardware are properly provisioned and ready to perform at the highest level.
  • Represent Accesso on Incidents and manage both internal and external communication bringing in the Manager, Hardware & Payment Support as needed.
  • Lead/Assist with payment boardings and configuration of requested services.
  • Deliver the client experience and feedback to internal development and product teams to ensure optimum product usability.
  • Liaise/coordinate internationally with development teams and our partners to report on issues affecting the service relationship with all tiers of merchants to ensure timely resolution of client requests and optimize service continuity.
  • Liaise with Operations and Implementation Teams to provide optimal service to our merchants and occasionally share the ownership of the service relationship with the merchant as required
  • Aside from supporting incidents this role will underline requirements, as well as provide training/education for new products and improvements, enhancements, and bugs for internal and external engineering and non-technical staff
  • Assisting with rotational out-of-hours β€œon-call” support, ensuring all payment issues are dealt with or escalated in a timely manner and accurately tracked.

MySQLREST APICommunication SkillsProblem SolvingCustomer serviceMicrosoft Office SuiteTroubleshootingClient relationship managementTechnical supportConfluence

Posted 24 days ago
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πŸ“ United States

🧭 Full-Time

πŸ’Έ 108300.0 - 130000.0 USD per year

πŸ” Software Development

  • 3-5 years of experience building/shipping ecommerce or technical products
  • Understanding of modern APIs, real time data streaming, and system architecture
  • Experience aligning multiple stakeholders in a complex environment
  • Experience ideating and executing product strategies that impact business goals/metrics
  • Ability to converse fluently with business stakeholders (clients, operations, leadership) and technical stakeholders (software engineers, architects, UX teams, product teams)
  • Ability to work effectively in areas of ambiguity and be laser focused on what will bring value to the product
  • Excellent communication and presentation skills (written and verbal)
  • Excellent prioritization, attention to detail, and critical thinking skills
  • Knowledge of SDLC and agile development methodologies
  • Lead agile product discovery to determine feasibility and business value of features to keep product efforts iterating quickly
  • Define optimal scope for product features, build functional requirements, and gain alignment from leadership and technical stakeholders on product approach
  • Collaborate with cross functional product teams (product, development, UI/UX) to support effective execution of roadmap initiatives (on time, in scope, within budget)
  • Ensure polished product delivery that aligns with business goals and targets
  • Communicate new features and capabilities to internal teams and customers through presentations, demonstrations, and documentation
  • Serve as the subject matter expert for the product

AgileProduct ManagementREST APICommunication SkillsStakeholder managementSaaS

Posted about 1 month ago
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