Payment Support Specialist

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Requirements:

• Payment Industry Experience
• General Understanding of Point-of-Sale Payment Systems
• Card Present / EMV Knowledge
• E-Commerce Payments Experience
• An Understanding of Alternative Payments
• Technical Consulting Experience
• Terminal Management & Troubleshooting
• Computer Networking Experience
• Risk Mitigation Methodology Experience Strongly Preferred

Responsibilities:

• Act as technical escalation point for client issues, both internally and externally.
• Ensure all clients’ software and payment hardware are properly provisioned and ready to perform at the highest level.
• Represent Accesso on Incidents and manage both internal and external communication bringing in the Manager, Hardware & Payment Support as needed.
• Lead/Assist with payment boardings and configuration of requested services.
• Deliver the client experience and feedback to internal development and product teams to ensure optimum product usability.
• Liaise/coordinate internationally with development teams and our partners to report on issues affecting the service relationship with all tiers of merchants to ensure timely resolution of client requests and optimize service continuity.
• Liaise with Operations and Implementation Teams to provide optimal service to our merchants and occasionally share the ownership of the service relationship with the merchant as required
• Aside from supporting incidents this role will underline requirements, as well as provide training/education for new products and improvements, enhancements, and bugs for internal and external engineering and non-technical staff
• Assisting with rotational out-of-hours “on-call” support, ensuring all payment issues are dealt with or escalated in a timely manner and accurately tracked.