Businessolver

👥 501-1000💰 Private over 7 years agoAccountingFinancial ServicesInformation Technology💼 Private Company
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Businessolver is a company specializing in providing innovative benefits administration solutions, helping organizations manage their employee benefits efficiently.

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🏢 Nerdy
👥 501-1000💰 $150,000,000 Post-IPO Equity over 3 years ago🫂 Last layoff over 2 years agoEducationEdTechArtificial Intelligence (AI)
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Jobs at this company:

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📍 United States

đź’¸ 120000.0 - 300000.0 USD per year

🔍 Benefit Administration

  • 10+ years progressive experience working with clients, brokers and carriers in the Benefit Administration sales and client success
  • Bachelor’s degree (or equivalent) preferred
  • Experience with Employee/Health and Welfare Benefits, Web based Benefit Technology, Human Resources, or Health Care
  • Experience working with employer groups size of 10,000 lives +
  • Proven track record of retaining, growing and renewing client partnerships.
  • Eager to achieve and exceed a sales quota.
  • Ability to analyze and present data in a meaningful way that is pertinent to client’s goals.
  • Proven ability to create, engage and maintain strong relationships as you interact with current and prospective clients in a way that projects the Businessolver brand experience
  • Ability to be extremely flexible – comfort and experience in jumping back and forth between client meetings, calls, analyzing client’s needs, working with our internal staff to resolve issues, and handling anything else that comes up in a day
  • Influence others consistently
  • Proven ability to develop and deliver presentations
  • Strong interpersonal and communication skills
  • Proven ability to execute sales discovery
  • Excellent communication skills and the ability to apply these skills in either verbal or written form when interacting with various clients
  • Desire to learn about the newest cutting-edge technology and passion for continuous learning
  • Deeply understand our customers’ business objectives and become a trusted/frequent advisor, conducting regular meetings with clients to ensure alignment and review strategic objectives.
  • Execute a consultative sales strategy. Creating value for our clients. Ensure system optimization, usage of services, and client awareness of new services or process that would benefit client,
  • Manage book of business and consult on opportunities through our renewal and up/cross sell life cycle.
  • Responsible for client relationship at the Director and above level (where decisions are made)
  • Define and execute against renewal and up-sell strategy, focusing on selling with a retention focus to existing clients.
  • Assist with best practice identification to consult client on alternatives.
  • Engage in ongoing educational opportunities on product releases, updates and system functionality.
  • Educate, discuss, and collaborate with clients on relevant industry updates and legal changes.
  • Determine how to define, drive, and demonstrate the value (ROI) delivered by Businessolver.
  • Drive collaboration across business units, roles, and business processes to balance value for our clients and for BSC.
  • Create and review strategic client engagement plans, incorporating key team members, business units, and thoughtful recommendations for partnership advancements.
  • Ensure smart hand-off on new services to client delivery teams.

Data AnalysisHR ManagementCommunication SkillsPresentation skillsInterpersonal skillsExcellent communication skillsAccount ManagementClient relationship managementRelationship managementSales experienceCustomer supportSaaS

Posted 2 days ago
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📍 United States

đź’¸ 80000.0 - 124000.0 USD per year

🔍 Software Development

  • BS in Computer Science, CIS, Software Engineering or related degree.
  • 3-8 years of experience in Large Scale Enterprise Development
  • Extensive knowledge of JAVA, SQL, XML, HTML, CSS, JavaScript/JQuery, Object-Oriented Programming and Relational Databases (Oracle).
  • Deliver clean, efficient code based on sprint commitments and following code standards and best practices
  • Design and implement small enhancements or features
  • Actively participate in discussions, coding, testing and provide feedback to peers to enhance the task or product
  • Work productively with the Product team or other stakeholders in order to respond to their questions or collaborate on solutions for product needs
  • Develop core web application changes using JAVA and XSL
  • Present application enhancements to team
  • Collaborate with Tech Leads to align on design strategy that will achieve business goals of the user story while ensuring technical integrity
  • Communicate effectively with peers and customers. Must have the ability to clearly explain or train others what the software does, how it is constructed, tested, operates and fits into the larger picture.
  • Creative thinking and proposing solutions to grow our business by delighting our clients
  • May perform other duties as assigned.

SQLAgileGitHTMLCSSJavaJavascriptOracleCommunication SkillsSoftware Engineering

Posted 12 days ago
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📍 United States

đź’¸ 86000.0 - 108000.0 USD per year

🔍 Benefits Administration

  • 2-3 years’ experience administering, consulting or curating content related to employer benefits administration
  • Minimum of 1-2 years of experience working in product management on customer facing products – experience with conversational AI / Chatbots and/or Digital Assistants is a plus
  • Proven track record leveraging data to understand customers’ needs and help drive decisions and prioritizing work
  • Proven ability to influence cross-functional teams without formal authority and manage ambiguity and competing priorities
  • Knowledge and understanding of product development/product management lifecycle
  • Excellent written / verbal communications and data analytics skills to influence decision maker and promote our solution
  • Strong seeker/learner and empathetic mindset
  • Support the implementation and development of Sofia’s product roadmap to implement the next iteration of Sofia’s conversations design and features
  • Develop strong cross functional partnerships internally with product teams, engineering, member services, operations leaders, and BI team to derive customer insights
  • Conduct product and competitive research to help shape both long- and short-term strategy while balancing business need
  • Deliver intuitive and simple design for both chat and voice by working closely with UX design team and writers
  • Leverage data metrics to inform key business decisions and areas of opportunity and showcase effectiveness of solutions
  • Create and deliver business requirements documents to showcase the opportunity, return-on-investments and prioritize features of solutions
  • Help create technical specification documentation to communicate required system changes for development and define and execute user acceptance testing, lead efforts on end-user training, product testing, and rollout
  • Collaborate with sales, and marketing teams to develop successful go-to-market programs that enable sales to effectively position call center solutions, increase client retention and support documentation for client implementation and operation teams

SQLBusiness AnalysisBusiness IntelligenceData AnalysisProduct ManagementUser Experience DesignProduct OperationsCross-functional Team LeadershipProduct DevelopmentProduct AnalyticsCommunication SkillsAnalytical SkillsCollaborationCustomer serviceAgile methodologiesRESTful APIsMentoringNegotiationWritten communicationEmpathyVerbal communicationReportingSales experienceMarket ResearchData visualizationStakeholder managementStrategic thinkingTechnical supportData modelingData analyticsCustomer supportCustomer SuccessA/B testing

Posted 12 days ago
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📍 United States

đź’¸ 46000.0 - 65000.0 USD per year

🔍 Employee Benefits Administration

  • 3+ years supervisory experience within Employee Benefits Administration, or related industry (i.e. insurance providers, insurance brokers etc.), required
  • Proven customer service experience with excellent phone etiquette and communication skills
  • Experience with COBRA Administration, Verification Services, Retiree Services,  and Document Fulfillment is ideal
  • Supervise a team of Member Advocates (phone agents) and Processors focusing on daily operations to include staffing, problem resolution, reporting and quality assurance
  • Assist in the hiring, training and development of all new team members
  • Handle and resolve escalated caller inquiries

LeadershipHR ManagementOperations ManagementCommunication SkillsMicrosoft ExcelProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementComplianceCoachingInterpersonal skillsTeamworkReportingTrainingActive listeningTeam managementCustomer support

Posted 14 days ago
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📍 U.S.

đź§­ Internship

  • Currently pursuing a Bachelor’s or Master’s degree in Computer Science, Data Science, Mathematics, Statistics, or Machine Learning specialization
  • Strong programming skills in languages such as Python, C++, R, or SQL
  • Solid understanding of statistical analysis and machine learning techniques
  • Excellent problem-solving and analytical skills and attention to detail
  • Strong written and verbal communication skills
  • Ability to work independently and as part of a team
  • Familiarity with data visualization tools such as Tableau, Quicksight, or Power BI is a plus
  • Practical experience in building and evaluating models using major libraries such as MxNet, TensorFlow or Scikit-Learn is a plus
  • Assist with data collection, cleaning, and analysis
  • Develop and implement data models, algorithms, and predictive models
  • Collaborate with cross-functional teams to understand business requirements and identify opportunities to use data-driven insights to inform decision-making
  • Conduct research on new data science techniques, tools, and best practices
  • Create visualizations and dashboards to communicate insights and findings
  • Participate in team meetings and contribute to the development of data science projects

PythonSQLApache MXNetData AnalysisMachine LearningTableauAlgorithmsTensorflowData visualizationData modeling

Posted 29 days ago
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🔥 Systems Architect I
Posted about 1 month ago

📍 United States

đź’¸ 67000.0 - 104000.0 USD per year

  • Bachelor’s Degree and 10+ years Implementation and/or Project Management experience
  • 6 to 9 years of experience gathering/analyzing data for writing system requirements, performing system configuration, and creating ETL processes for data transactions
  • 3 to 5 years of experience writing test plans & test cases
  • Experience performing requirements gathering, functional and data analysis, and system design and configuration 
  • Ability to identify and document data types, rules, mapping, and conversion requirements
  • Experience with a scripting and/or client-side programming language
  • Conceptual knowledge or experience working with ETL tools and processes is highly desired
  • Ability to coordinate and conduct all levels of system and user acceptance testing
  • Ability to maintain system documentation for internal and external use
  • Experience working with multiple projects and collaborating with diverse resources to meet timeline objectives
  • Ability to identify and escalate deficiencies in technical work and implementation plans
  • Good listener, able to apply the knowledge gained effectively
  • Proven ability to manage multiple high-profile projects in a fast paced environment
  • Exceptional client relationship/consultative skill-set required
  • A self-directed team player: collaborative, seeks input, accepts and incorporates feedback from others, freely offers assistance
  • Client-focused, positive and professional attitude
  • Organized, detail oriented, accurate and responsive
  • Actively participate in discovery process in order to design and document system build specifications
  • Validate all technical requirements
  • Liaison between client wants and business needs
  • Consult on best practice
  • Stay up to date on product functionality and enhancements
  • Assist with payroll, import and export conversations and support design/mapping
  • Identify and solve for system or knowledge gaps
  • Submit and liaise on product enhancements and bug fix requests
  • Validate all technical requirements through testing
  • Coordinate closely with build analyst to ensure aligned
  • Participate in ongoing business process standardization
  • Provide accurate and timely project communication, status and schedule updates to assigned client
  • Create/interpret data mapping from source system(s) to target system
  • Utilize assigned data conversion tools and documentation to promote efficiency and standardization
  • Clearly communicate and present solutions to internal and external clients

Project ManagementSQLData AnalysisETLQAREST APITestRailCommunication SkillsCI/CDRESTful APIsClient relationship managementData visualizationData modelingScriptingData management

Posted about 1 month ago
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📍 United States

đź’¸ 48000.0 - 75000.0 USD per year

🔍 SaaS

  • 3+ years project management experience
  • Client Onboarding (new client implementation), benefits administration or SaaS solution implementation is the ideal
  • Strong quantitative/analytical skills
  • Strong written and oral communication skills
  • Ability to work within tight delivery timeframes
  • Change Management and Stakeholder management leadership experience
  • Fluency with MS Office tools
  • Experience leading multiple strategic, complex projects with successful results (scope, schedule, and budget) simultaneously
  • Experience defining and documenting processes, and driving continuous improvement to processes via process measurement/metrics
  • Exceptional customer service to clients and internal teams
  • Cross-functional project participation
  • Plan and schedule project timelines and milestones
  • Effectively communicate project expectations and progress
  • Create and sustain a high functioning project team to meet the project goals
  • Delegate tasks and responsibilities to appropriate owners
  • Assess and manage the risk of schedule changes
  • Work with appropriate vendors
  • Identify and resolve issues and conflicts within the project team
  • Identify and manage project dependencies and critical path
  • Quantitatively plan and organize project team’s capacity
  • Ensure optimal use of the capacities in the group
  • Demonstrate initiative and drive within a fast-paced environment
  • Define project success criteria and disseminate them to involved parties throughout project life cycle
  • Identify and lead initiatives for continuous process improvements; maintain others
  • Act as a SME regarding the project management function, project details and system capabilities

Project ManagementProject CoordinationCommunication SkillsAnalytical SkillsCustomer serviceAgile methodologiesTime ManagementWritten communicationMicrosoft Office SuiteProblem-solving skillsMS OfficeNegotiation skillsClient relationship managementCross-functional collaborationRisk ManagementTeam managementStakeholder managementProcess improvementChange ManagementCustomer SuccessSaaSBudget management

Posted about 1 month ago
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📍 United States

đź’¸ 45000.0 - 70000.0 USD per year

  • 1 - 5 years professional graphic design experience working with print, web, and digital media
  • Proficient in Adobe Creative Suite
  • Proficient in Microsoft Office products, including PowerPoint
  • Strong organizational and time management skills with the ability to recognize project risks and competing priorities
  • Strong collaboration and project management skills – an ability to work effectively with different people within an organization (technical, salespeople, executives)
  • Excellent verbal and written communication skills, with exceptional interpersonal skills
  • Approach all work with a focus on fulfilling Businessolver's mission, vision, values, and organizational goals while fostering a positive team environment and an improved consumer experience.
  • Collaborate on creative strategy and designs creative concepts for employee communications outlined in the agreed client scope of work.
  • Collaborate with content writers to create client-branded materials including postcards, emails, newsletters, benefit guides, web-based experiences and more.
  • Configure and design online benefit portals within our proprietary technology platform, Benefitsolver.
  • Prepares files and projects for external fulfillment as needed.
  • Responsible for ensuring the integrity of the client’s brand identity is carried through all creative and designed pieces. Creates and manages the Adobe Library that houses all client-specific branding for the managed book of business.
  • Understand best practices as outlined by the broader Consumer Experience team, be consultative with clients and influence their adoption of best practices.
  • Leveraging project management software, monitor and complete tasks as assigned related to client projects by the assigned due date.
  • Identify and resolve project issues and escalate as necessary to help manage project risks. Manage activities, progress, and deadlines across multiple projects using outlined SOPs and project management software.
  • May perform other duties as assigned.
  • Complies with all policies and standards.

Project ManagementAdobe Creative SuiteAdobe IllustratorAdobe InDesignAdobe PhotoshopGraphic DesignHTMLCSSCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationExcellent communication skillsCreativityPowerPoint

Posted about 1 month ago
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📍 U.S.

đź’¸ 45000.0 - 71000.0 USD per year

  • 2-3 years of training discovery, design, development, and facilitation.
  • A bachelor’s degree in a related field or equivalent work experience (Training & Development, Instructional Design, or Business Management).
  • Excellent organizational, interpersonal, and communication skills.
  • Ability to manage multiple priorities in a project-driven environment. Flexibility and adaptability to meet multiple priorities, critical deadlines, and shifting client training needs.
  • Strong consulting, analytical and problem-solving skills.
  • Ability to work independently and in large and small groups.
  • Strong ability to develop creative and innovative training solutions.
  • Design, develop and deliver training solutions (Virtual facilitator led and eLearning). Design training materials based on data and research.
  • Tailor personalized learning to employees’ specific training needs and abilities.
  • Deliver instructor-led new hire, continued education, specialty training (COBRA, Spending Accounts, Retiree and Health Exchange), and client specific training to the Member Service team.
  • Collaborate with other trainers, experts, leadership, and stakeholders to ensure the quality and relevance of the training.
  • Coordinate with subject matter experts, leadership, and stakeholders to identify training needs and gaps and align training objectives with business goals.
  • Identify and analyze key opportunities to improve Quality and NPS (Net Promoter Score) through data analytics and sentiment analysis (artificial intelligence).
  • Evaluate and report on training success metrics. This includes having the skill and ability to conduct a lesson learned session, and/or provide feedback and recommendations for improvement.
  • Measure and evaluate training effectiveness through learner surveys, performance reporting and deliver to the Member Services leadership team.
  • Leverage predictive analytics via artificial intelligence to identify employees at risk who may need additional support and training.
  • Coordinate and complete training tasks (LMS maintenance, training schedule coordination, completion reports, etc.).
  • Updating and maintaining training materials, standard operating procedures, and best practices documentation.
  • May perform other duties as assigned.

Communication SkillsOrganizational skillsInterpersonal skillsProblem-solving skillsReportingTrainingData analytics

Posted 2 months ago
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📍 United States

đź’¸ 68000.0 - 107000.0 USD per year

🔍 Benefit administration

  • 7+ years proven experience in benefit administration industry
  • Strong quantitative/analytical skills
  • Strong written and oral communication skills
  • Ability to work within tight delivery timeframes
  • Fluency with all MS Office tools, including Access, Project, and Visio
  • Experience leading multiple strategic, complex projects with successful results (scope, schedule, and budget) simultaneously
  • Experience defining and documenting processes, and driving continuous improvement to processes via process measurement/metrics
  • Serves as main of contact both internally and externally for Onboarding strategic planning, client relationship and definition of client requirements for all Businessolver service offerings.
  • Leads discovery sessions that result in detailed business requirements for clients.
  • Serves as the subject matter expert for clients and Businessolver as it relates to our delivery model and application of those requirements to both new project implementations and ongoing support/delivery.
  • Assesses and mitigates risk with scope of project discovery.
  • Effectively communicates project expectations and progress to our clients, team members, and executive team in a timely and clear manner during discovery
  • Actively participates in business development and increases revenue opportunities.
  • Demonstrated initiative and drive within a fast-paced environment is required.

Project ManagementSQLBusiness AnalysisData AnalysisHR ManagementCommunication SkillsMicrosoft ExcelWritten communicationMS OfficeClient relationship managementRisk ManagementProcess improvementSaaS

Posted 2 months ago
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