Member Services Supervisor (Work Remotely Anywhere in the U.S.)

Posted 15 days agoViewed

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💎 Seniority level: Manager, 3+ years

📍 Location: United States

💸 Salary: 46000.0 - 65000.0 USD per year

🔍 Industry: Employee Benefits Administration

🏢 Company: Businessolver👥 501-1000💰 Private over 7 years agoAccounting Financial Services Information Technology

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: LeadershipHR ManagementOperations ManagementCommunication SkillsMicrosoft ExcelProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementComplianceCoachingInterpersonal skillsTeamworkReportingTrainingActive listeningTeam managementCustomer support

Requirements:

3+ years supervisory experience within Employee Benefits Administration, or related industry (i.e. insurance providers, insurance brokers etc.), required
Proven customer service experience with excellent phone etiquette and communication skills
Experience with COBRA Administration, Verification Services, Retiree Services, and Document Fulfillment is ideal

Responsibilities:

Supervise a team of Member Advocates (phone agents) and Processors focusing on daily operations to include staffing, problem resolution, reporting and quality assurance
Assist in the hiring, training and development of all new team members
Handle and resolve escalated caller inquiries

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