Associate Product Manager (Work Remotely Anywhere in the U.S.)

Posted 7 days agoViewed

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💎 Seniority level: Manager, 2-3 years

📍 Location: United States

💸 Salary: 86000.0 - 108000.0 USD per year

🔍 Industry: Benefits Administration

🏢 Company: Businessolver👥 501-1000💰 Private over 7 years agoAccounting Financial Services Information Technology

🗣️ Languages: English

⏳ Experience: 2-3 years

🪄 Skills: SQLBusiness AnalysisBusiness IntelligenceData AnalysisProduct ManagementUser Experience DesignProduct OperationsCross-functional Team LeadershipProduct DevelopmentProduct AnalyticsCommunication SkillsAnalytical SkillsCollaborationCustomer serviceAgile methodologiesRESTful APIsMentoringNegotiationWritten communicationEmpathyVerbal communicationReportingSales experienceMarket ResearchData visualizationStakeholder managementStrategic thinkingTechnical supportData modelingData analyticsCustomer supportCustomer SuccessA/B testing

Requirements:

2-3 years’ experience administering, consulting or curating content related to employer benefits administration
Minimum of 1-2 years of experience working in product management on customer facing products – experience with conversational AI / Chatbots and/or Digital Assistants is a plus
Proven track record leveraging data to understand customers’ needs and help drive decisions and prioritizing work
Proven ability to influence cross-functional teams without formal authority and manage ambiguity and competing priorities
Knowledge and understanding of product development/product management lifecycle
Excellent written / verbal communications and data analytics skills to influence decision maker and promote our solution
Strong seeker/learner and empathetic mindset

Responsibilities:

Support the implementation and development of Sofia’s product roadmap to implement the next iteration of Sofia’s conversations design and features
Develop strong cross functional partnerships internally with product teams, engineering, member services, operations leaders, and BI team to derive customer insights
Conduct product and competitive research to help shape both long- and short-term strategy while balancing business need
Deliver intuitive and simple design for both chat and voice by working closely with UX design team and writers
Leverage data metrics to inform key business decisions and areas of opportunity and showcase effectiveness of solutions
Create and deliver business requirements documents to showcase the opportunity, return-on-investments and prioritize features of solutions
Help create technical specification documentation to communicate required system changes for development and define and execute user acceptance testing, lead efforts on end-user training, product testing, and rollout
Collaborate with sales, and marketing teams to develop successful go-to-market programs that enable sales to effectively position call center solutions, increase client retention and support documentation for client implementation and operation teams

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