- Own the full client relationship across a book of enterprise accounts headquartered in the UK and EU.
- Drive customer adoption through platform walkthroughs, enablement sessions, and guidance on preparing customer data.
- Show customers how to use RTI responses, readiness reporting, and gap budgeting.
- Track product usage and use it to build the renewal story.
- Develop account expansion strategies and identify opportunities across large stakeholder groups.
- Build VP- and Director-level alignment across HR, Total Rewards, Talent Acquisition, Legal, and Finance to earn CHRO sponsorship.
- Own GRR, NRR, quota, renewals, expansion, and pipeline across the account book.
- Coordinate cross-functional teammates and executives to advance opportunities while retaining commercial ownership.
- Anticipate customer compliance needs and bring in regulatory experts when deeper support is needed.
- Manage accounts across countries, time zones, and procurement processes without letting renewals slip.