Humi

👥 101-250💰 $19,500,308 Series B almost 3 years agoHuman Resources SaaS InsurTech Employee Benefits Software💼 Private Company

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Humi is the leading Canadian employment platform, providing comprehensive HR solutions to help businesses manage employee information, benefits, payroll, and more. Since 2016, we've been building user-friendly cloud-based software designed specifically for the Canadian market, making us the trusted partner for businesses across the country. We are part of Employment Hero, an Australian-based company, allowing us to extend our reach globally. We are a fast-growing SaaS unicorn that continues to expand its innovative solutions and impact. Our tech stack includes technologies such as Google Analytics, Google Tag Manager, and various mobile-compatible tools to ensure our platform remains accessible and user-friendly. We embrace a remote-first culture, promoting distributed employment across Canada. Our mission is to make employment easier and more valuable for everyone. We value innovation, collaboration, and a commitment to excellence. With a company size between 101-250 employees, we foster a dynamic and supportive environment where every team member can contribute and grow. We offer a generous budget for your home office and great perks such as an Employee Share Option Program and annual global gatherings, making Humi a great place to work and grow your career.

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Jobs at this company:

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🔥 Client Support Associate - Canada - Remote

Posted 3 days ago

📍 Canada

🧭 Full-Time

🔍 Software Development

🔧 Requirements

1+ years of client support or client management experience
Extensive experience de-escalating tense situations, addressing customer complaints with professionalism and empathy, and ensuring positive resolutions while maintaining company policies and service standards
Demonstrates a strong knowledge of Canadian payroll
Exceptional organizational skills to juggle multiple tickets simultaneously
Analytical mindset with the ability to generate reports, track key metrics, and analyze pipeline performance
Excellent interpersonal and communication skills to build trust with clients and internal teams
A proactive, solution-oriented mindset with a passion for delivering an outstanding client experience
Tech savvy and possesses the ability to learn new platforms and software rapidly
Experience thriving in dynamic environments, demonstrating resilience, and ownership when working through uncertain or unique client issues

💡 Responsibilities

Provide timely, accurate, and professional support to clients via email and video calls
Troubleshoot and resolve client inquiries related to HR and payroll products, ensuring clear explanations and solutions for any technical or functional challenges
Offer support and guidance on navigating the Humi platform, ensuring clients understand how to use the system to meet their HR and payroll needs
Provide assistance with payroll-related queries, including calculations, tax deductions, and compliance issues, in alignment with Canadian payroll regulations
Work closely with the Implementation, Client Success, Risk and Compliance, Benefits teams, Finance, and Operations to ensure accurate and effective solutions for clients
Maintain detailed and accurate records of client interactions and resolutions to ensure all issues are tracked and resolved effectively
Act as a liaison between clients and internal teams, collecting feedback on system improvements and potential feature requests
Contribute to the development and enhancement of internal processes, guides and manuals to improve support efficiency and client satisfaction
Assist existing clients with KYC/ KYB when creating new accounts
Generate and present monthly reports on implementation progress, client feedback, and potential risks to internal stakeholders
Occasionally provide accurate and timely translations of written communications to support seamless interactions between stakeholders and clients

HR ManagementCommunication SkillsCustomer serviceOrganizational skillsProblem-solving skillsTroubleshootingClient relationship management

Posted 3 days ago

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🔥 Account Executive - Canada - Remote

Posted 3 days ago

📍 Canada

🔍 SaaS (HR and Payroll)

🔧 Requirements

2+ years experience in B2B SaaS sales (HR and Payroll SaaS experience is an asset)
Experienced in selling to SMBs
Experience running an end-to-end sales process (closing deals)
Confident in a fast-paced, high-volume sales environment
Proven track record of success and consistently exceeding targets in sales

💡 Responsibilities

Business development - you will hunt new business with a consultative approach
Managing a sales cycle from start to finish - prospect, pitch, demo, present, close
Confidently presenting to decision-makers like C-suite executives and being able to negotiate appropriately
Working closely with the SDR Team to qualify opportunities and close deals
Maintaining a robust pipeline to meet your assigned monthly quota
Using Salesforce CRM to ensure customer data is correct and up-to-date
Collaborate with the client experience team to ensure a seamless implementation
Be proactive in monitoring and providing feedback to the product and engineering team to help drive product excellence

SalesforceCommunication SkillsCustomer serviceRESTful APIsAccount ManagementNegotiation skillsSales experienceLead GenerationCRMEnglish communicationSaaS

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🔥 Bilingual Benefits Solutions Advisor (French & English) - Quebec - Remote

Posted 3 days ago

📍 Canada

🧭 Full-Time

🔍 Insurance

🔧 Requirements

Licensed Insurance Advisor with their AMF certificate active and in good standing
2+ years of experience working in sales, account management, or a customer service role at a fast-paced brokerage or insurance carrier specializing in group benefits
Bilingual in French and English (verbal and written), based in, and licensed in Quebec
Experience working in B2B sales and have a track record of sales quota attainment
Knowledgeable on group benefits best practices and requirements from working for an insurance carrier or brokerage
Pride yourself in relationship management due to your ability to create delight for customers and partners
Highly organized and thrive when managing multiple projects simultaneously with multiple competing deadlines
A strong communicator and a master influencer when trying to curate the best solutions for all parties
Possess a resourceful attitude and thrive in ambiguity
Tech-savvy, have a high mathematical aptitude, and are comfortable with financial analysis in Excel
Strong work ethic with a constant desire to improve through constructive feedback
Self-driven and excel in reaching goals independently and in a team
A strong presenter and possess the ability to analyze and explain data clearly to clients

💡 Responsibilities

Managing the entire sales process from initial contact to close in French and English
Managing leads from a variety of sources (BDR’s, SaaS Sales Team, Marketing, Partnerships)
Building rapport with new benefits clients alongside the benefits service manager via quarterly check-ins
Maintain strong relationships with our carrier partners
Negotiate renewals with our carrier partners and presenting data and rates to clients
Successfully renew numerous group plans each month ensuring the client's best interests are addressed
Market existing group plans in order to source a new provider that better suits the client's needs
Handling post-quote presentation action items (i.e. alternate quotes, answering client inquiries, etc) in French and English
Confirming sales details with the selected carrier before engaging the benefits service manager to handle a group's implementation with their new provider
Conducting plan benchmarking analysis for prospects and clients

Business DevelopmentSalesforceCommunication SkillsProblem SolvingCustomer serviceOrganizational skillsPresentation skillsTime ManagementWritten communicationAccount ManagementNegotiation skillsClient relationship managementRelationship managementSales experienceMarket ResearchCRMFinancial analysisCustomer SuccessSaaS

Posted 3 days ago

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🔥 Sales Development Representative - Canada - Remote

Posted 3 days ago

📍 Canada

🧭 Full-Time

🔍 SaaS

🔧 Requirements

Proven experience in high-volume inside sales (B2B)
A track record of consistently exceeding targets
Familiarity with tools like LinkedIn Sales Navigator, Lusha, ZoomInfo, and Outreach
Strong phone presence and resilience, comfortable with spending significant time on the phone
Excellent verbal and written communication skills
Strong listening and presentation abilities
Ability to multi-task, prioritize, and manage time effectively
Bilingual in French and English (verbal and written) is an asset

💡 Responsibilities

Initiating contact with potential customers through inbound and outbound inquiries to source new sales opportunities
Conducting discovery calls to effectively understand customer needs and requirements
Routing promising opportunities to the appropriate Account Executives for further development and closure
Conducting thorough account research, identifying key decision-makers, and generating interest in our offerings
Maintaining and growing your prospect database within your assigned segment
Collaborating on delivering engaging online demos to prospects as needed

SalesforceCommunication SkillsRESTful APIsWritten communicationVerbal communicationSales experienceLead GenerationCRM

Posted 3 days ago

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