Customer Support Manager

Posted about 10 hours agoViewed

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💎 Seniority level: Manager

📍 Location: United States, EST, EDT

💸 Salary: 117146.0 - 133371.0 USD per year

🔍 Industry: Healthcare

🏢 Company: Junction👥 1-10💰 $2,900,000 Seed almost 3 years agoDeveloper APIs Health Care Software

🗣️ Languages: English

🪄 Skills: AWSPythonSQLData AnalysisGitReact NativeJiraProduct OperationsAPI testingFastAPIGoREST APIReactCommunication SkillsAnalytical SkillsCI/CDProblem SolvingCustomer serviceMicrosoft OfficeMentoringDevOpsTime ManagementDocumentationEmpathyTrainingTroubleshootingActive listeningJSONData entryData visualizationTeam managementProcess improvementTechnical supportCustomer supportCustomer SuccessConfluenceSaaS

Requirements:

Experience managing customer support at an early-stage B2B2C API based startup
Experience in healthcare operations (bonus)
Familiarity with API's
Tracking and analyzing support metrics
Customer obsessed

Responsibilities:

Managing customer support
Responding to customers
Building for the future
Monitoring our response rates and customer satisfaction

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