Customer Success Salaries

Discover salary ranges for remote customer success positions. Compare compensation data and make informed career decisions.

Customer Success

Senior

Median high-range salary for Senior Customer Success jobs:

$122,000

This analysis is based on salary ranges collected from 19 job descriptions that match the search and allow working remotely. Choose a country to narrow down the search and view statistics exclusively for remote jobs available in that location.

The Median Salary Range is $100,000 - $122,000

25% of job descriptions advertised a maximum salary above $150,150.
5% of job descriptions advertised a maximum salary above $187,187.5.

Skills and Salary

Specific skills can have a substantial impact on salary ranges for jobs that align with these search preferences. Certain in-demand skills are highly valued by employers and can significantly boost compensation. These skills often reflect the unique requirements and challenges faced by professionals in these roles. Some of the most sought-after skills that correlate with higher salaries include Cybersecurity, People Management and Project Management. Mastering these skills can demonstrate expertise and make individuals more competitive in the job market. Employers often prioritize candidates who possess these skills, as they can contribute directly to the organization's success. The ability to effectively utilize these skills can lead to increased earning potential and career advancement opportunities.

Cybersecurity
16% jobs mention Cybersecurity as a required skill. The Median Salary Range for these jobs is $108,000 - $150,200
- 25% of job descriptions advertised a maximum salary above $175,362.5.
- 5% of job descriptions advertised a maximum salary above $183,750.
People Management
11% jobs mention People Management as a required skill. The Median Salary Range for these jobs is $98,650 - $130,100
- 25% of job descriptions advertised a maximum salary above $150,200.
Project Management
32% jobs mention Project Management as a required skill. The Median Salary Range for these jobs is $86,500 - $127,600
- 25% of job descriptions advertised a maximum salary above $138,000.
- 5% of job descriptions advertised a maximum salary above $150,200.
SaaS
32% jobs mention SaaS as a required skill. The Median Salary Range for these jobs is $97,050 - $127,600
- 25% of job descriptions advertised a maximum salary above $150,200.
- 5% of job descriptions advertised a maximum salary above $183,750.
Salesforce
11% jobs mention Salesforce as a required skill. The Median Salary Range for these jobs is $88,650 - $125,100
- 25% of job descriptions advertised a maximum salary above $150,200.
Customer Success
68% jobs mention Customer Success as a required skill. The Median Salary Range for these jobs is $96,800 - $120,000
- 25% of job descriptions advertised a maximum salary above $135,900.
- 5% of job descriptions advertised a maximum salary above $178,717.5.
Data Analysis
42% jobs mention Data Analysis as a required skill. The Median Salary Range for these jobs is $93,400 - $120,000
- 25% of job descriptions advertised a maximum salary above $136,600.
- 5% of job descriptions advertised a maximum salary above $150,200.
Account Management
42% jobs mention Account Management as a required skill. The Median Salary Range for these jobs is $98,650 - $120,000
- 25% of job descriptions advertised a maximum salary above $121,000.
- 5% of job descriptions advertised a maximum salary above $150,200.
CRM
16% jobs mention CRM as a required skill. The Median Salary Range for these jobs is $100,000 - $120,000
- 25% of job descriptions advertised a maximum salary above $121,500.
- 5% of job descriptions advertised a maximum salary above $122,000.
Leadership
16% jobs mention Leadership as a required skill. The Median Salary Range for these jobs is $70,000 - $110,000

Industries and Salary

Industry plays a crucial role in determining salary ranges for jobs that align with these search preferences. Certain industries offer significantly higher compensation packages compared to others. Some in-demand industries known for their competitive salaries in these roles include Cloud software development, Customer Success and Cybersecurity. These industries often have a strong demand for skilled professionals and are willing to invest in talent to meet their growth objectives. Factors such as industry size, profitability, and market trends can influence salary levels within these sectors. It's important to consider industry-specific factors when evaluating potential career paths and salary expectations.

Cloud software development
5% jobs are in Cloud software development industry. The Median Salary Range for these jobs is $135,000 - $190,000
Customer Success
5% jobs are in Customer Success industry. The Median Salary Range for these jobs is $156,000 - $183,750
Cybersecurity
16% jobs are in Cybersecurity industry. The Median Salary Range for these jobs is $115,000 - $165,000
E-Commerce
5% jobs are in E-Commerce industry. The Median Salary Range for these jobs is $130,000 - $150,000
Business Intelligence
5% jobs are in Business Intelligence industry. The Median Salary Range for these jobs is $110,000 - $145,000
AI legal tech, financial services
5% jobs are in AI legal tech, financial services industry. The Median Salary Range for these jobs is $96,800 - $135,200
Manufacturing
5% jobs are in Manufacturing industry. The Median Salary Range for these jobs is $110,000 - $120,000
EdTech
5% jobs are in EdTech industry. The Median Salary Range for these jobs is $70,000 - $110,000
Education
5% jobs are in Education industry. The Median Salary Range for these jobs is $70,000 - $110,000
Public Relations and Communications
5% jobs are in Public Relations and Communications industry. The Median Salary Range for these jobs is $100,000 - $110,000

Disclaimer: This analysis is based on salary ranges advertised in job descriptions found on Remoote.app. While it provides valuable insights into potential compensation, it's important to understand that advertised salary ranges may not always reflect the actual salaries paid to employees. Furthermore, not all companies disclose salary ranges, which can impact the accuracy of this analysis. Several factors can influence the final compensation package, including:

Negotiation: Salary ranges often serve as a starting point for negotiation. Your experience, skills, and qualifications can influence the final offer you receive.
Benefits: Salaries are just one component of total compensation. Some companies may offer competitive benefits packages that include health insurance, paid time off, retirement plans, and other perks. The value of these benefits can significantly affect your overall compensation.
Cost of Living: The cost of living in a particular location can impact salary expectations. Some areas may require higher salaries to maintain a similar standard of living compared to others.

Jobs

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🔥 Customer Success Architect

Posted 6 days ago

💸 110000.0 - 145000.0 USD per year

🔍 Business Intelligence

🔧 Requirements

Minimum 10 years of business intelligence experience working in a customer-facing technical role (customer success or consulting)
Customer relationship skills
Experience implementing production business intelligence solutions
Embedded experience
Experience with database concepts
Data warehouse experience - cloud data warehouse preferred (Snowflake, Redshift, BigQuery)
Bachelor’s degree in computer science or related field or equivalent technical experience

💡 Responsibilities

Sigma champion and product expert, customers will look to you for advice and expertise
Advisor to our customers on technical best practices including
Capture product feedback from customers and engage with the product team to improve our product roadmap
Identify new use cases to grow accounts and find areas where Sigma can provide the most value to ensure renewals
Cultivate customer references for the marketing team

Posted 6 days ago

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🔥 Customer Success Engineer - WEST/CENTRAL

Posted 8 days ago

📍 California, USA

🧭 Full-Time

💸 156000.0 - 183750.0 USD per year

🔍 Customer Success

🏢 Company: Zscaler

🔧 Requirements

5+ years work experience in similar customer facing positions (e.g. Solution Engineer) within Enterprise level businesses.
Ability to frame and simplify content and messaging for various audiences: technical, management and executive.
Ability to understand technology and translate to business implications, driving value realization conversations.

💡 Responsibilities

Working with Customer Success and Sales teams to drive value and customer outcomes across all segments.
Engaging with large customers through technical workshops and providing them recommendations related to their environment with the objective to increase their Value Realization.
Presenting in customer events such as Zscaler User Groups covering best practices for achieving goals, experiences and recommendations around Zscaler technology.
Delivering internal technical sessions to Customer Success Managers to helping them drive technology adoption at scale through training and building adoption playbooks.
Working cross functionally with Customer Success, Product Engineering and Support teams across Zscaler.

Cloud Computing Cybersecurity Communication Skills Problem Solving RESTful APIs Technical support Customer support Customer Success SaaS

Posted 8 days ago

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🔥 Senior Customer Success Manager, Enterprise (Remote)

Posted 9 days ago

📍 United States

🧭 Full-Time

💸 97300.0 - 150200.0 USD per year

🔍 Security, Compliance (GRC), Identity and Access Management, or SaaS

🏢 Company: Careers at Drata

🔧 Requirements

8+ years of Customer Success or Consulting experience
BA or BS with 5+ years experience in Security, Compliance (GRC), Identity and Access Management, or SaaS
Strong communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences
Strategic mindset and adept at working with customers to realize and achieve long-term success plans and strategies
Experience managing a large volume of accounts
Data-fueled approach to CSM work, curious about data and insights, and have used Salesforce, Catalyst (or similar Customer Success Platform), Sigma and Jira

💡 Responsibilities

Serve as primary point of contact for executive-level stakeholders, understanding their strategic objectives and aligning our solutions to meet their business goals in order to accelerate time to value
Create Mutual Action Plans based on the customer’s business objectives and review progress with the customer stakeholders, through monthly health checks and quarterly business reviews
Approach book of business with deep curiosity to align and realign on business objectives, KPIs, product use and product opportunities, to support the progression of customer compliance journey, and overall compliance status
Identify customer challenges and risks, develop and drive cross-functional mitigation plans to avoid churn
Extensive knowledge of Drata's products and services is essential for Senior CSMs to effectively guide and inform customers. Maintain expertise through consistent product use and staying informed on Drata solutions and the product roadmap.
Be a steward of Drata's product roadmap and be intimately aware of how Drata is innovating and champion that innovation with customer champions and stakeholders.
Align and collaborate with Account Managers on renewal forecasts and up-sell strategies, with a focus on customer retention
Demonstrate and promote the latest features and capabilities of the Drata platform to ensure customers are using key product features that align with their desired outcomes
Leverage available data to drive key actions that deliver value throughout the customer journey
Work with internal teams to promote product improvements and advocate for customer needs based on customer feedback.
Become trusted advisor for customers around best practices for progressing their compliance journey with Drata, establishing, nurturing, and expanding relationships within each customer organization in concert with relevant Drata strategic team members and stakeholders

Project Management SQL Cybersecurity Data Analysis People Management Salesforce Jira Product Operations Cross-functional Team Leadership Product Analytics Strategic Management RESTful APIs Presentation skills Written communication Compliance Excellent communication skills Account Management Negotiation skills Verbal communication Budgeting Strong communication skills Risk Management Data visualization Team management Stakeholder management Strategic thinking CRM Financial analysis Customer Success SaaS

Posted 9 days ago

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🔥 Senior Customer Success Manager, Enterprise

Posted 12 days ago

📍 Seattle, WA; Austin, TX; or Washington, DC

🧭 Full-Time

💸 108000.0 - 122000.0 USD per year

🔍 Cyber security

🏢 Company: HackerOne

🔧 Requirements

5-8 years of experience in Customer Success, Account Management, or related roles, with a focus on renewals and retention.
Proven track record of meeting or exceeding renewal targets and effectively managing account lifecycles.
Strong ability to build rapport and develop trusted relationships with customers at various organizational levels.
Capable of identifying growth opportunities and implementing renewal strategies that align with customer goals and objectives.
Excellent verbal and written communication skills, with the ability to effectively present to internal and external stakeholders.
Experience working with cross-functional teams to drive customer-focused solutions and outcomes.
Familiarity with Customer Relationship Management (CRM) software and data analytics tools.

💡 Responsibilities

Manage a diverse portfolio of accounts, proactively driving engagement, satisfaction, and long-term retention.
Own the renewal process, including forecasting, negotiation, and execution to secure contract renewals and mitigate churn risks.
Monitor account health by tracking usage patterns, customer feedback, and satisfaction metrics, and take preemptive action to address risks.
Conduct regular check-ins with customers to understand their evolving needs, gather feedback, and ensure alignment with HackerOne’s offerings.
Serve as a primary point of contact for customers, facilitating issue resolution and ensuring an exceptional customer experience.
Collaborate with Sales to identify and pursue upsell opportunities, aligning HackerOne solutions with customer business goals.
Develop and execute account plans, focusing on renewal strategies and expansion potential to increase account value.
Work with Product and Engineering teams to communicate customer feedback and advocate for feature enhancements that support customer success.
Partner with Marketing to share success stories, case studies, and customer insights that contribute to broader customer engagement efforts.

Cybersecurity Account Management CRM Customer Success

Posted 12 days ago

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🔥 Senior Customer Success Manager

Posted 16 days ago

🧭 Full-Time

💸 130000.0 - 150000.0 USD per year

🔍 ECommerce

🏢 Company: Session AI👥 101-250💰 $28,000,000 Series C over 2 years agoArtificial Intelligence (AI)Real Time Machine Learning Marketing

🔧 Requirements

8 to 10 years overall professional experience, with 5+ years in a customer-facing role
Familiarity with the basic tenets of predictive analytics and machine learning
Excellent presentation skills. Comfortable in presenting and interacting with a C-suite audience
Skilled storyteller using data and a creator of compelling presentations
Excellent communication skills and cross-team collaboration skills
Organized and proactive to drive customers toward optimal business outcomes

💡 Responsibilities

Work closely with client business, marketing, executives, analytics, and data science teams to address business opportunities and design solutions
Become a trusted source of consultative guidance to clients
Establish and maintain strong relationships with key client decision-makers
Develop a deep understanding of the client's business needs, priorities, and objectives and evangelize the client's business & needs internally within Session AI
Collaborate with internal teams to ensure that the clients receive the best possible service and support
Develop and implement client success plans

Posted 16 days ago

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🔥 Customer Success Manager - Enterprise

Posted 19 days ago

📍 United States, Canada

🧭 Full-Time

💸 110000.0 - 120000.0 USD per year

🔍 Manufacturing

🏢 Company: Amper👥 11-50 CRM Advertising Marketing Graphic Design

🔧 Requirements

5+ years of experience in Customer Success, Account Management, or a similar customer-facing role, with at least 2-3 years working with enterprise or large strategic customers.
Experience working with manufacturers or in industrial technology.
Proven ability to develop and maintain executive relationships while also engaging tactically at the shop-floor level.
Strong analytical skills to interpret customer data, identify trends, and drive actionable insights.
Excellent communication, presentation, and relationship management skills.
Customer-first mentality with a relentless focus on driving outcomes and value for customers.
Collaborative and resourceful problem solver who thrives in a fast-paced, high-growth environment.
Passion for operational excellence and continuous improvement.

💡 Responsibilities

Serve as the main point of contact for enterprise customers, ensuring alignment on goals and success criteria at both executive and tactical levels.
Develop a deep understanding of customers’ business needs, challenges, and Amper's role in driving measurable outcomes.
Build and maintain long-term, trusted relationships with key stakeholders, including executive sponsors, operations leaders, and shop-floor teams.
Drive fast time to value by ensuring seamless onboarding, training, and adoption of AMPER solutions.
Develop and execute customized success plans for each customer, mapping AMPER’s capabilities to their business objectives.
Monitor usage and engagement metrics to proactively address barriers to adoption or value realization.
Own and drive metrics like churn, gross retention rate (GRR), and same-site expansion revenue.
Proactively identify opportunities for multi-site expansion and surface Customer Success Qualified Leads (CSQLs) to the Sales team.
Lead regular business reviews (QBRs) to showcase value delivered, review progress toward customer goals, and identify growth opportunities.
Partner with Sales to ensure a seamless handoff from pre-sale to post-sale and to execute multi-site expansion strategies.
Work closely with Product and Support teams to escalate and resolve customer issues, providing actionable feedback for product improvements.
Collaborate with Marketing to develop and share customer success stories that highlight outcomes and impact.
Act as the customer’s advocate within AMPER, ensuring their voice is heard and their needs are prioritized.
Collect and analyze feedback to help shape product enhancements, roadmap prioritization, and continuous improvement initiatives.

Data Analysis Account Management Cross-functional collaboration Relationship management Customer Success

Posted 19 days ago

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🔥 Senior Technical Customer Success Advocate

Posted 25 days ago

💸 60000.0 - 90000.0 USD per year

🔍 Software Development

🏢 Company: Mighty Networks👥 101-250💰 $50,000,000 Series B almost 4 years agoCommunities E-Commerce Professional Networking Software Private Social Networking

🔧 Requirements

Strong technical troubleshooting skills, particularly in investigating product issues and identifying whether they are user errors, integration problems, or platform bugs.
Experience handling 1:1 customer and prospect-facing technical sales calls.
Proficiency in Zapier, including setting up and troubleshooting workflows.
A resourceful, problem-solving mindset with the ability to take initiative and “hunt down” solutions.
A balance of technical expertise and customer engagement—this is a sales-meets-technical role, requiring strong communication and critical thinking skills.
Experience in mobile technical support (iOS, Android, and mobile web troubleshooting).
Familiarity with Single Sign-On (SSO) and identity providers (IDPs).
Exposure to APIs and an understanding of how they compare to Zapier’s functionality.

💡 Responsibilities

Conduct customer and prospect-facing calls, providing technical guidance and best practices for using Mighty Networks.
Serve as a key technical resource for customers, troubleshooting and resolving product issues.
Develop and maintain deep comprehensive knowledge of the Mighty Networks platform and its features.
Investigate and diagnose bugs, working closely with engineering to determine root causes and potential fixes.
Support integrations with third-party tools, with a strong focus on Zapier.
Assist in technical onboarding and implementation for customers needing advanced solutions.
Work cross-functionally with engineering, product, and customer success teams to enhance the overall user experience.
Document technical issues and customer insights to improve internal processes and product offerings.
Identify opportunities to improve automation and efficiency in customer success operations.
Take full ownership of issues and proactively engage in problem-solving until resolution is achieved.

Posted 25 days ago

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🔥 Senior Customer Success Manager, Mid-Market

Posted about 1 month ago

📍 US

🧭 Full-Time

💸 85000.0 - 105000.0 USD per year

🔍 SaaS for public relations and communications

🏢 Company: Muck Rack👥 251-500💰 $180,000,000 Series A over 2 years agoInformation Services Public Relations Media and Entertainment Journalism SaaS Software

🔧 Requirements

5+ years in Customer Success or Account Management within a B2B SaaS environment.
Proven track record of meeting and exceeding revenue goals.
Expertise in managing the entire customer lifecycle and handling complex renewals.
Background in contract management and negotiation.
Demonstrated executive presence and strategic acumen.
Precise communication skills with conflict resolution abilities.
Ability to leverage data for decision-making.
Flexibility to adapt to changing priorities.
Strong decision-making abilities.
Experience or interest in PR or journalism is helpful.

💡 Responsibilities

Serve as a primary contact for Muck Rack’s mid-market segment to grow a book of business.
Achieve revenue goals and meet activity requirements.
Meet with customers to provide product expertise and share best practices.
Oversee the customer lifecycle from post-sale to renewal.
Manage customer feedback and influence product roadmap.
Source new contacts and communicate value proposition.
Negotiate contracts for long-lasting customer relationships.
Build a strong network of communications professionals.

Data Analysis Negotiation Account Management Customer Success SaaS

Posted about 1 month ago

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🔥 Senior Customer Success Manager - Federal (D.C., VA, MD)

Posted about 1 month ago

📍 USA

🧭 Full-Time

💸 140000.0 - 165000.0 USD per year

🔍 Cybersecurity

🏢 Company: Zscaler

🔧 Requirements

5+ years experience in a customer-facing role, such as solutions, customer success, technical account management, or solutions engineering.
2+ years of fundamental knowledge of two or more of the following technologies: Cloud Services Architectures & Solutions, Web-based Security, Networking, & Infrastructure Solutions.

💡 Responsibilities

Own a book of customers and champion their needs.
Work with cross-functional teams to ensure quick and efficient customer deployments.
Run monthly and quarterly business reviews.
Serve as a trusted advisor and ensure business objectives are realized.
Collaborate closely with Sales to identify expansion opportunities.

Networking

Posted about 1 month ago

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🔥 Senior Customer Success Manager - Agency

Posted about 1 month ago

📍 United States

🧭 Full-Time

💸 80000.0 - 100000.0 USD per year

🔍 Healthcare recruitment

🏢 Company: Vivian Health👥 51-100💰 $60,000,000 Private almost 3 years agoNursing and Residential Care Staffing Agency Human Resources Recruiting Health Care

🔧 Requirements

5+ years in customer success, account management, or a similar client-facing role, ideally in SaaS, marketplaces, or healthcare.
Experience managing and driving post-sales revenue growth and client retention.
Strong personal presence, demonstrated in a partner/customer facing role.
Empathy for clients with a focus on their success.
Organizational skills in prioritizing, scheduling, time management, and meeting deadlines.
Familiarity with CRM tools (e.g., Salesforce, HubSpot) and data-driven decision-making.

💡 Responsibilities

Develop trusted, long-term partnerships with key stakeholders at staffing agencies.
Identify and execute upsell and cross-sell opportunities.
Collaborate with clients to implement effective campaigns and troubleshoot challenges.
Be the voice of the customer internally.
Identify new opportunities to improve processes and enhance customer engagement.

Salesforce Account Management CRM Customer Success

Posted about 1 month ago

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Shown 10 out of 19

Customer Success Salaries

Median high-range salary for Senior Customer Success jobs:

Skills and Salary

Cybersecurity

People Management

Project Management

SaaS

Salesforce

Customer Success

Data Analysis

Account Management

CRM

Leadership

Industries and Salary

Cloud software development

Customer Success

Cybersecurity

E-Commerce

Business Intelligence

AI legal tech, financial services

Manufacturing

EdTech

Education

Public Relations and Communications

Jobs