Customer Success Architect

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Requirements:

• Minimum 10 years of business intelligence experience in a customer-facing technical role.
• Strong customer relationship and embedded experience.
• Experience in implementing production business intelligence solutions.
• Familiarity with database concepts and cloud data warehouses (e.g., Snowflake, Redshift, BigQuery).
• Bachelor’s degree in computer science or related field or equivalent technical experience.
• Ability to work remotely full-time with up to 50% travel.

Responsibilities:

• Serve as a Sigma champion and product expert, advising customers on best practices.
• Provide technical guidance on performance, security, and API access.
• Capture customer feedback and collaborate with the product team to enhance the product roadmap.
• Identify new use cases to expand customer accounts and ensure renewals.
• Cultivate and manage customer references for marketing efforts.