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Senior Technical Customer Success Advocate
Posted 25 days agoViewed
💎 Seniority level: Senior
💸 Salary: 60000.0 - 90000.0 USD per year
🔍 Industry: Software Development
🏢 Company: Mighty Networks👥 101-250💰 $50,000,000 Series B almost 4 years agoCommunitiesE-CommerceProfessional NetworkingSoftwarePrivate Social Networking
Requirements:
- Strong technical troubleshooting skills, particularly in investigating product issues and identifying whether they are user errors, integration problems, or platform bugs.
- Experience handling 1:1 customer and prospect-facing technical sales calls.
- Proficiency in Zapier, including setting up and troubleshooting workflows.
- A resourceful, problem-solving mindset with the ability to take initiative and “hunt down” solutions.
- A balance of technical expertise and customer engagement—this is a sales-meets-technical role, requiring strong communication and critical thinking skills.
- Experience in mobile technical support (iOS, Android, and mobile web troubleshooting).
- Familiarity with Single Sign-On (SSO) and identity providers (IDPs).
- Exposure to APIs and an understanding of how they compare to Zapier’s functionality.
Responsibilities:
- Conduct customer and prospect-facing calls, providing technical guidance and best practices for using Mighty Networks.
- Serve as a key technical resource for customers, troubleshooting and resolving product issues.
- Develop and maintain deep comprehensive knowledge of the Mighty Networks platform and its features.
- Investigate and diagnose bugs, working closely with engineering to determine root causes and potential fixes.
- Support integrations with third-party tools, with a strong focus on Zapier.
- Assist in technical onboarding and implementation for customers needing advanced solutions.
- Work cross-functionally with engineering, product, and customer success teams to enhance the overall user experience.
- Document technical issues and customer insights to improve internal processes and product offerings.
- Identify opportunities to improve automation and efficiency in customer success operations.
- Take full ownership of issues and proactively engage in problem-solving until resolution is achieved.
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