Mighty Networks

👥 101-250💰 $50,000,000 Series B almost 4 years agoCommunitiesE-CommerceProfessional NetworkingSoftwarePrivate Social Networking💼 Private Company
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Mighty Networks empowers creators and brands to build thriving online communities. We provide a SaaS platform that seamlessly integrates community features, online courses, membership management, and commerce tools, all under a single, branded experience. This allows creators to cultivate deeper relationships with their audience, unlock new revenue streams, and scale their impact. We're a leader in the creator economy, helping individuals and businesses cultivate engaged communities and build lasting relationships with their members. Our tech stack leverages a robust infrastructure, including Amazon, Cloudflare CDN and Hosting, and Google services like Google Font API and GStatic. We utilize modern technologies to ensure a scalable, reliable, and secure platform. We prioritize a collaborative and innovative engineering culture focused on delivering a best-in-class experience for our users. We encourage a data-driven approach to product development, fostering continuous improvement and informed decision-making. Mighty Networks is a fast-growing company headquartered in Palo Alto, California, with a fully remote-friendly work environment. Backed by significant Series B funding, we’re committed to supporting our employees and fostering a culture of innovation and collaboration. We're constantly evolving our platform to meet the needs of our creators and building a future where strong communities are at the heart of every success story. We believe in building meaningful connections, empowering creators, and fostering inclusive communities. We offer a supportive environment and value diverse perspectives and contributions from individuals around the world. We are proud of our success in helping thousands of creators build businesses through community and are excited about the opportunities that lie ahead.

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💸 70000.0 - 110000.0 USD per year

🔍 Software Development

  • Proven experience in Customer Success, with a track record of delivering exceptional results for clients.
  • Strong relationship-building skills, with the ability to manage complex client relationships and navigate challenging conversations effectively.
  • Experience managing high-value accounts, demonstrating the ability to help successful brands, entrepreneurs, and creators build incredible businesses through the power of community.
  • A proactive and dynamic approach, thriving in a fast-paced, rapidly growing environment, and constantly seeking ways to enhance impact and value creation.
  • Curiosity and active listening skills, with a passion for community-powered businesses and a desire to be part of building a new and critical team at a pioneering startup.
  • Confidence in executive communication, both with high-profile Hosts and internal leaders, ensuring clear and effective dialogue.
  • A desire to drive innovation, helping creators, entrepreneurs, and brands make the biggest impact in 2025 and beyond.
  • Ability to implement feedback loops to capture customer insights and inform product development and service enhancements.
  • Serve as the primary relationship owner from the moment a Pro Host signs with Mighty through renewal and beyond, ensuring a seamless and positive experience throughout the customer lifecycle.
  • Develop and deliver custom quotes for additional services, aligning with Hosts' evolving needs and business objectives.
  • Map out a compelling success plan for each Mighty Pro Host, aiming to exceed their goals and deliver results beyond their initial expectations.
  • Proactively anticipate and plan for key moments and milestones in the annual life of a Mighty Pro Host, ensuring timely interventions and support.
  • Identify and mitigate risks to our long-term relationships with Mighty Pro Hosts, collaborating with cross-functional teams to address challenges promptly.
  • Creatively generate value by ensuring clear goals, key milestones, frequent check-ins, and Host and member satisfaction—capturing and sharing best practices from across our entire Customer Success function.
  • Communicate consistently and methodically with Mighty Pro Hosts and internal teams, including leadership, marketing, product, and customer advocacy, to ensure continuous improvement and scalability of Host results.
  • Own the renewal process from start to finish, proactively engaging Hosts well in advance of their renewal date, addressing concerns, demonstrating ongoing value, and securing long-term commitments.
Posted 24 days ago
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💸 60000.0 - 90000.0 USD per year

🔍 Software Development

  • Strong technical troubleshooting skills, particularly in investigating product issues and identifying whether they are user errors, integration problems, or platform bugs.
  • Experience handling 1:1 customer and prospect-facing technical sales calls.
  • Proficiency in Zapier, including setting up and troubleshooting workflows.
  • A resourceful, problem-solving mindset with the ability to take initiative and “hunt down” solutions.
  • A balance of technical expertise and customer engagement—this is a sales-meets-technical role, requiring strong communication and critical thinking skills.
  • Experience in mobile technical support (iOS, Android, and mobile web troubleshooting).
  • Familiarity with Single Sign-On (SSO) and identity providers (IDPs).
  • Exposure to APIs and an understanding of how they compare to Zapier’s functionality.
  • Conduct customer and prospect-facing calls, providing technical guidance and best practices for using Mighty Networks.
  • Serve as a key technical resource for customers, troubleshooting and resolving product issues.
  • Develop and maintain deep comprehensive knowledge of the Mighty Networks platform and its features.
  • Investigate and diagnose bugs, working closely with engineering to determine root causes and potential fixes.
  • Support integrations with third-party tools, with a strong focus on Zapier.
  • Assist in technical onboarding and implementation for customers needing advanced solutions.
  • Work cross-functionally with engineering, product, and customer success teams to enhance the overall user experience.
  • Document technical issues and customer insights to improve internal processes and product offerings.
  • Identify opportunities to improve automation and efficiency in customer success operations.
  • Take full ownership of issues and proactively engage in problem-solving until resolution is achieved.
Posted 25 days ago
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