Virtru

👥 101-250💰 $60,000,000 Series C about 3 years agoSecuritySaaSPrivacyInformation TechnologyCyber SecuritySoftware💼 Private Company
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Virtru empowers organizations to protect their sensitive data with easy-to-use, end-to-end encryption. We are the creators of TDF (Trusted Data Format), an open industry standard, trusted by over 20,000 organizations across various industries. Our market-leading data protection platform governs access to data throughout its full lifecycle, from creation to sharing. We leverage cutting-edge technologies, including AWS, Google Cloud, and Java EE, to ensure our solutions are both robust and scalable. Our engineering team is committed to innovation, constantly improving our offerings. We foster a remote-first work environment, emphasizing flexibility and collaboration, with team celebrations and opportunities to connect. At Virtru, we are driven by the motto, 'Respect the people. Respect the data.' This philosophy guides our commitment to keeping data secure and private for our clients. Our culture values creativity, connection, and professional growth. We encourage a culture of diversity, equity, inclusion, and belonging, with an active DE&I council. We offer comprehensive benefits including flexible PTO, employee assistance, and Headspace for mental health. Virtru is backed by top venture capital firms and has received significant funding, including a recent Series C round. We're experiencing rapid growth and offer exciting opportunities for talented individuals to join our team. If you're passionate about data security and privacy, and seeking a company that values both its employees and its mission, we encourage you to apply!

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Jobs at this company:

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  • 4+ years experience working in a customer-facing role (support, sales, customer success, account management, etc.)
  • At least 2+ years of experience supporting technical products, applications and/or environments.
  • Experience running training calls
  • Ability to interact with both technical and non-technical staff and customers.
  • Strong technical aptitude and problem-solving skills.
  • Positive, customer-oriented attitude
  • Comfortable working in a fast-paced environment, both independently and in a team.
  • Exceptional written and verbal communication skills
  • Strong organizational and prioritization skills
  • Onboard and train new customers on Virtru’s products in both 1to1 trainings and group webinars.
  • Manage and run renewals for strategically important customers.
  • Proactively engage low-usage and at-risk customers to stabilize the account.
  • Temporarily own accounts for fixed engagement periods, such as onboarding, at-risk scenarios, and account reviews.
  • Execute 1 to Many campaigns and sequences designed to drive engagement, usage, and customer success at scale (ex. Run re-engagement campaigns for low-usage customers).
  • Track and analyze customer usage and engagement to identify opportunities to deliver value across the base.
  • Generate invoices, work with our partners, and jump in to assist our Accounting team with collections for overdue and delinquent accounts.
  • Help refine processes, plays, and sequences that allow future CSMs to seamlessly fold into our pooled model.
  • Jump in to handle any other outlier scenarios across the base.
Posted about 18 hours ago
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