- Serve as the main point of contact for complex implementation projects with larger clients.
- Understand data dependencies and help resolve data issues.
- Problem solve and coordinate data integration with clients and Customer Success Managers.
- Identify and implement solutions based on specific customer needs and use cases.
- Continuously engage with customers to maintain project velocity, generate buy-in, and drive adoption.
- Discover, define, and document process challenges and areas for product improvement.
- Assist the product team with quality assurance and product refinement.
- Help drive adoption and usage throughout the implementation period.