Senior Customer Success Manager - Agency

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Requirements:

• 5+ years in customer success, account management, or a similar client-facing role, ideally in SaaS, marketplaces, or healthcare.
• Experience managing and driving post-sales revenue growth and client retention.
• Strong personal presence, demonstrated in a partner/customer facing role.
• Empathy for clients with a focus on their success.
• Organizational skills in prioritizing, scheduling, time management, and meeting deadlines.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and data-driven decision-making.

Responsibilities:

• Develop trusted, long-term partnerships with key stakeholders at staffing agencies.
• Identify and execute upsell and cross-sell opportunities.
• Collaborate with clients to implement effective campaigns and troubleshoot challenges.
• Be the voice of the customer internally.
• Identify new opportunities to improve processes and enhance customer engagement.