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Senior Customer Success Manager

Posted 2 days agoViewed

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💎 Seniority level: Senior, 5+ years in a customer-facing role

💸 Salary: 130000.0 - 150000.0 USD per year

🏢 Company: Session AI👥 101-250💰 $28,000,000 Series C over 2 years agoArtificial Intelligence (AI)Real TimeMachine LearningMarketing

🗣️ Languages: English

⏳ Experience: 5+ years in a customer-facing role

Requirements:
  • 8 to 10 years overall professional experience, with 5+ years in a customer-facing role, specifically with demonstrated experience in consulting and helping enterprises adopt technology
  • Familiarity with the basic tenets of predictive analytics and machine learning
  • Excellent presentation skills
  • Excellent communication skills and cross-team collaboration skills
Responsibilities:
  • Work closely with client teams to address business opportunities and design solutions
  • Provide consultative guidance to clients
  • Establish and maintain strong relationships with key client decision-makers
  • Develop a deep understanding of the client's business needs
  • Collaborate with internal teams to ensure client service
  • Develop and implement client success plans
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