Senior Customer Success Manager

Posted 13 days agoViewed

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💎 Seniority level: Middle, 2-3 years

📍 Location: United States, Canada

💸 Salary: 85000.0 - 100000.0 CAD per year

🔍 Industry: SaaS

🏢 Company: Radicle Health👥 101-250 Information Services Information Technology Health Care

🗣️ Languages: English

⏳ Experience: 2-3 years

🪄 Skills: Project ManagementData AnalysisSalesforceAccount ManagementReportingCustomer Success

Requirements:

2-3 years of experience in Customer Success or Account Management
Experience managing multiple projects; PM certification is a plus
Strong presentation and public speaking skills
Proficiency with Salesforce, Zendesk, and ChurnZero
Ability to explain technical solutions and analyze data
Experience managing a sales pipeline and meeting revenue goals

Responsibilities:

Serve as the primary point of contact for mid-market accounts
Educate customers on best practices and new features
Deliver customized training sessions
Maintain portfolio health by tracking satisfaction scores
Identify upsell and renewal opportunities
Track and report on customer performance

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