Senior Customer Success Manager, Service

View full description

Requirements:

• Excellent interpersonal, communication, and presentation skills.
• Ability to collaborate across cross-functional teams.
• Strong analytical skills to turn complex data into understandable stories.
• Proven consultative approach to customer management.
• Solid technological expertise and experience with enterprise software, especially in a SaaS environment.
• Ability to simplify technical concepts for senior executives.
• 5+ years of experience in a similar role.
• 3+ years of experience with CRM tools, preferably Salesforce.
• Leadership experience in contact centers, technical support, or business operations.
• Expertise in deploying SaaS solutions.
• Proficiency in business intelligence (BI) tools and hands-on experience with relevant CRM software.

Responsibilities:

• Deliver an exceptional experience to clients during their post-sale transition and overall journey.
• Help clients understand features and capabilities by simplifying complex technical concepts.
• Act as a domain expert and guide clients toward achieving their goals.
• Advocate for client needs across departments to ensure quality outcomes.