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Senior Customer Success Manager

Posted about 1 month agoViewed

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💎 Seniority level: Senior, At least 7 years

📍 Location: United States

🔍 Industry: Fuel Asset Optimization

🏢 Company: Titan Cloud

⏳ Experience: At least 7 years

🪄 Skills: Project ManagementAnalytical SkillsAccount ManagementRelationship managementStakeholder managementCustomer SuccessSaaS

Requirements:
  • Bachelor's degree in Business, Computer Science or related field.
  • At least 7 years of experience in 2+ high growth tech firms, preferably SaaS.
  • Proven track record managing six to seven-figure engagements.
  • Strong analytical, detail-oriented, and strategic thinking skills.
  • Exceptional stakeholder management and organizational skills.
  • Strong technical aptitude with the ability to explain complex products.
Responsibilities:
  • Own the ultimate success for a portfolio of Titan Cloud’s enterprise customer base; including seamless customer onboarding, project success, retention, and renewal.
  • Define, drive, and demonstrate the value delivered to customers.
  • Oversee lifecycle processes and monitor customer engagement to prevent churn.
  • Develop tailored customer programs for long-term account growth.
  • Manage customer escalations and track metrics for customer health.
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