Titan Cloud

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🔥 Senior Customer Success Manager
Posted about 1 month ago

📍 United States

🧭 Full-Time

🔍 Fuel Asset Optimization

  • Bachelor's degree in Business, Computer Science or related field.
  • At least 7 years of experience in 2+ high growth tech firms, preferably SaaS.
  • Proven track record managing six to seven-figure engagements.
  • Strong analytical, detail-oriented, and strategic thinking skills.
  • Exceptional stakeholder management and organizational skills.
  • Strong technical aptitude with the ability to explain complex products.
  • Own the ultimate success for a portfolio of Titan Cloud’s enterprise customer base; including seamless customer onboarding, project success, retention, and renewal.
  • Define, drive, and demonstrate the value delivered to customers.
  • Oversee lifecycle processes and monitor customer engagement to prevent churn.
  • Develop tailored customer programs for long-term account growth.
  • Manage customer escalations and track metrics for customer health.

Project ManagementAnalytical SkillsAccount ManagementRelationship managementStakeholder managementCustomer SuccessSaaS

Posted about 1 month ago
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