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🔍 Fuel Asset Optimization
- Bachelor's degree in Business, Computer Science or related field.
- At least 7 years of experience in 2+ high growth technology firms (preferably SaaS) in Customer Success, Account Management, Consulting or Engagement Management.
- Passionate about Customer Success and driving long-term customer value.
- Proven track record managing six to seven-figure engagements.
- Strategic thinker and creative problem solver.
- Analytical and detail-oriented.
- Exceptional stakeholder management skills.
- Superior organizational skills to prioritize multiple tasks.
- Strong technical aptitude and passion for technology.
- Ability to work in a high growth environment and navigate ambiguity.
- Willing to travel up to 25% of the time.
- Own the ultimate success for a portfolio of Titan Cloud’s enterprise customer base; this includes seamless customer onboarding, project success, retention, and renewal.
- Define, drive, and demonstrate the value (ROI) delivered to Titan Cloud’s customer base.
- Define and oversee lifecycle processes/touchpoints.
- Deeply understand customers’ objectives and become a trusted advisor.
- Develop and implement tailored proactive customer programs.
- Monitor customer engagement to identify risks and prevent churn.
- Drive customer reference ability and health improvement.
- Align with sales on strategies and account opportunities.
- Create and enhance repeatable processes with the Customer Success Team.
- Manage customer escalations with a methodical approach.
- Track customer metrics and maintain health scorecards.
Project ManagementAnalytical SkillsAccount ManagementRelationship managementStakeholder managementCustomer SuccessSaaS
Posted 6 days ago
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