- Act as the primary systems point of contact for acquired business units, guiding them through change management and implementation of new processes.
- Translate new systems and workflows into plain-language guidance, training, and documentation for non-technical stakeholders.
- Run working sessions and office hours with acquired teams to troubleshoot and answer questions in real time.
- Configure Salesforce, HubSpot, NetSuite, and CPQ objects, fields, and pricing rules to align with enterprise standards.
- Support the integration of SaaS, hardware, and usage-based billing models while collaborating with Finance and Revenue Operations.
- Utilize AI tools for root-cause analysis, data mapping, configuration, and documentation.