Apply📍 United States, Canada
🔍 Software Development
- 2+ years of experience in a customer-facing role such as project management, implementation, or onboarding, with direct responsibility for deploying Cloud-based or SaaS software products.
- Experience in documenting and promoting best practices to enhance software adoption.
- Basic knowledge of databases, reporting, analytics, or business intelligence, along with familiarity with Customer Relationship Management (CRM) platforms.
- Exceptional interpersonal skills with a proven ability to build rapport and align stakeholders at all levels of an organization.
- Ability and eagerness to quickly learn our software at both a functional and technical level.
- Strong attention to detail without sacrificing efficiency when managing multiple projects simultaneously.
- Ability to balance business objectives with customer needs.
- A strong sense of accountability, ownership, and a focus on delivering measurable results.
- Manage the implementation of WebPresented’s software for new and existing customers.
- Oversee data migrations, conversions, and additional product deployments.
- Define and control project scope, track progress, and ensure on-time delivery.
- Provide regular and detailed project updates, highlighting risks, milestones, and technical blockers.
- Guide customers through onboarding, training, and best practices.
- Drive product adoption by educating users on features and configurations.
- Collaborate with internal teams to ensure a seamless implementation process.
- Transition customers to Support and Customer Success post-implementation.
- Lead project meetings and enforce accountability for assigned tasks.
- Contribute to team initiatives and continuous improvement efforts.
Project ManagementSQLBusiness IntelligenceCloud ComputingData AnalysisProject CoordinationREST APICommunication SkillsProblem SolvingCustomer serviceAttention to detailDocumentationTrainingStakeholder managementCRMCustomer SuccessSaaS
Posted about 1 month ago
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