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Senior Customer Success Manager

Posted 7 days agoViewed

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💎 Seniority level: Senior, 5+ years

📍 Location: United States, APAC, EMEA

💸 Salary: 96800.0 - 135200.0 USD per year

🔍 Industry: AI legal tech, financial services

🏢 Company: Ontra👥 101-250💰 $200,000,000 Series B over 3 years agoLegal TechDocument ManagementInformation TechnologyLegalSoftware

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: Project ManagementData AnalysisRelationship managementCustomer SuccessSaaS

Requirements:
  • 5+ years of customer success experience with at least 3 years in an enterprise CSM role, preferably in financial services.
  • Strong verbal and written communication skills.
  • Skilled at building relationships with decision-makers, including C-suite executives.
  • Ability to learn and distill complex technical concepts.
  • Interest in legal contracts, legal technology, and the private funds space.
Responsibilities:
  • Develop deep relationships with stakeholders across Ontra’s enterprise customers.
  • Develop, communicate, and execute adoption plans; consult the customer to meet individual needs.
  • Perform strategic business reviews and develop joint success plans.
  • Identify churn risk and work to eliminate that risk.
  • Function as the voice of the customer and provide internal feedback.
  • Demonstrate strong project management skills and attention to detail.
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