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Senior Customer Success Manager

Posted about 17 hours agoViewed

View full description

📍 Location: United States

💸 Salary: 185000.0 - 218000.0 USD per year

🔍 Industry: Marketing Technology

🗣️ Languages: English

🪄 Skills: SQLData AnalysisREST APICommunication SkillsAnalytical SkillsPresentation skillsAccount ManagementSales experienceData visualizationCustomer Success

Requirements:
  • Prior Strategy Consulting experience preferred
  • Familiarity with data science or machine learning is a strong plus
Responsibilities:
  • Support CS Director to build meaningful relationships across our customers’ organization
  • Work with implementation and data science teams to drive the success of AI use cases with our customers
  • Work closely with the OfferFit sales team to drive renewals & upsell opportunities
  • Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of OfferFit value proposition
  • Serve as strategic partners to guide our customers in maximizing business value from their use of OfferFit
  • Conduct analyses (including using Excel, SQL) and provide data-driven presentations on OfferFit’s business impact, use case insights, and guide customers through troubleshooting
  • Synthesize and communicate stories based on customer insights
  • Communicate customer needs to OfferFit’s product & marketing teams to ensure a customer-centric product roadmap
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