Radicle Health

Bachelor’s degree in Accounting, Finance, or a related field.
Master’s degree or equivalent in Accounting preferred.
CPA or equivalent highly preferred.
Experience in a growth stage, technology-driven environment, ideally within the software industry.
Proficiency in SaaS-related metrics and accounting treatment, such as ARR/MRR, Bookings, CAC, etc.
Experience in a private equity or venture capital-backed company environment.
Experience with financial reporting systems required; experience with Sage Intacct is a plus.

💡 Responsibilities

Oversee the preparation and presentation of accurate and timely financial statements in accordance with GAAP.
Ensure proper internal controls are in place to safeguard company assets, monitor financial performance, and ensure regulatory compliance.
Lead the monthly, quarterly, and annual financial close process, including account reconciliations, journal entries, tax reporting, and variance analyses for several entities reporting in multiple currencies.
Oversee Accounts Payable and Accounts Receivable management; work with FP&A to improve working capital efficiency and standards by entity.
Coordinate and oversee the annual audit, including preparation and coordination of audit schedules and support requested by external auditors.
Collaborate with the Radicle FP&A team and functional leadership to ensure accurate and timely delivery of key financial metrics, including insights and recommendations to improve financial performance.
Manage cash flow forecasting and capital management, collaborating with functional leadership to improve cash management and ensure financial stability.
Provide financial data and analysis to support ad hoc projects related to strategic decision-making, budgeting, and long-term financial planning.
Assist in preparing reports for investors, board members, and other stakeholders as needed, including reviewing financial projections and other strategic outputs.
Manage all Accounting financial systems and oversee integration and consolidation of new systems.
Leverage the strengths of the current Accounting team members, clarify roles and responsibilities, and develop and implement a long-term strategy for the team.

Posted 16 days ago

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🔥 IT Specialist

Posted 25 days ago

💸 50000.0 - 70000.0 USD per year

🔍 Software Development

🔧 Requirements

1-3 years of experience in IT Support or a related role.
Proficiency with Windows and MacOS operating systems; some experience with Linux.
Experience with Azure, EntraID (AzureAD), Microsoft365 administration, Microsoft Office Suite, Microsoft Intune, AWS, and cloud computing.
Strong knowledge of servers, networking, security best practices, and remote workstation management (MDM/RMM tools).
Familiarity with password managers, scripting/automation (Windows PowerShell), ticketing platforms, and remote installations.
Hands-on experience with system installation, configuration, troubleshooting, and evolving IT processes (account management, hardware provisioning, security considerations).
Excellent communication, interpersonal, and customer service skills, with the ability to explain technical concepts to non-technical users clearly.
Strong analytical and troubleshooting skills, proactive problem-solving, and ability to manage multiple work streams effectively.
Detail-oriented with a commitment to quality, confidentiality, and collaboration within a team environment.

💡 Responsibilities

Provide technical support to employees, troubleshooting and replacing hardware, software, and network issues while maintaining a help desk system to track and resolve support requests within defined SLAs.
Assist IT Management in maintaining and optimizing Radicle Health’s IT infrastructure, including servers, networks, and hardware, ensuring system uptime, reliability, and performance.
Monitor system performance, proactively identifying and addressing potential issues, implementing preventative measures to reduce downtime.
Oversee software and hardware installations, upgrades, and patch management to ensure systems remain secure, up-to-date, and efficient.
Develop and deliver IT training to employees, improving overall IT literacy, reducing repetitive support requests, and ensuring new hires are properly onboarded with the necessary systems and tools.
Implement and maintain security protocols, firewalls, and antivirus solutions to protect against cybersecurity threats while ensuring compliance with data protection regulations (e.g., HIPAA, CCPA).
Work with IT Management to evaluate and enhance system performance, identifying opportunities for automation, process improvements, and infrastructure upgrades to increase efficiency and scalability.
Collaborate with vendors and third-party service providers to ensure timely support and resolution of external IT issues.
Maintain detailed documentation of IT systems, processes, configurations, and standard operating procedures (SOPs) for troubleshooting, audits, and process consistency.
Assist IT Management with special projects such as data migration, software implementation, and security initiatives.
Manage IT onboarding for new hires, including setting up workstations, configuring access, and providing training on internal systems and tools.
Order and manage workstations, peripherals, and related IT equipment to ensure employees have the necessary resources to perform their roles effectively

Posted 25 days ago

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🔥 GRC Analyst

Posted 29 days ago

💸 80000.0 - 100000.0 USD per year

🔍 Software Development

🔧 Requirements

5+ years of experience in GRC, risk management, or compliance roles.
Strong understanding of regulatory frameworks such as HIPAA, SOC 2, or NIST CSF.
Preference for expertise in compliance against NYS SSP with DOH OHIP.
Experience in conducting risk assessments and audits.
Demonstrated ability to solve problems through analytical thinking and communicate effectively with stakeholders.

💡 Responsibilities

Ensure alignment of security policies with regulatory and industry frameworks (e.g., HIPAA, SOC 2, NIST, privacy laws).
Support internal and external audits by gathering evidence and ensuring adherence to security controls.
Conduct compliance gap analyses and recommend improvements.
Work with stakeholders to remediate non-compliance issues.
Assist in developing, reviewing, and maintaining security policies, standards, and procedures.
Monitor third-party vendors for security risks and compliance with contractual obligations.
Support the development and delivery of security awareness training programs.
Develop metrics and reports to track compliance status, risk trends, and audit findings.

Posted 29 days ago

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🔥 Senior Customer Success Manager

Posted about 1 month ago

📍 United States, Canada

🧭 Full-Time

💸 85000.0 - 100000.0 CAD per year

🔍 Software Development

🔧 Requirements

2–3 years of experience in Customer Success, Account Management, or a similar role, preferably with mid-market or enterprise clients.
Experience managing multiple projects; PM certification is a plus.
Strong presentation and public speaking skills for training delivery.
Proficiency with Salesforce, Zendesk, and ChurnZero.
Ability to explain technical solutions, analyze data, and create reports.
Experience managing a sales pipeline and meeting revenue goals.
Excellent problem-solving, communication, and relationship management skills.

💡 Responsibilities

Serve as the primary point of contact for mid-market accounts, conducting regular check-ins, gathering feedback, and advocating for customer needs in internal initiatives.
Educate customers on best practices and new features, monitoring engagement and providing recommendations to maximize product value.
Deliver customized training sessions and proactively address customer inquiries, escalating complex issues as needed.
Maintain portfolio health by tracking satisfaction scores, monitoring usage trends, and following up on concerns.
Identify upsell and renewal opportunities, managing the renewal process and tailoring proposals to client needs.
Track and report on customer performance, leveraging tools like Salesforce, Zendesk, and ChurnZero to provide insights and updates to leadership.

Project ManagementData AnalysisSalesforceAccount ManagementReportingCustomer Success

Posted about 1 month ago

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🔥 Data Product Analyst

Posted about 1 month ago

💸 100000.0 - 130000.0 USD per year

🔍 Software Development

🔧 Requirements

3+ years of experience in a data analytics role, ideally within a SaaS or technology-focused environment.
Proficiency in SQL (complex joins, subqueries, advanced transformations) and direct experience with Snowflake or similar cloud-based data warehouses.
Familiarity with Sisense or other BI tools (e.g., Tableau, Power BI).
Demonstrated ability to build dashboards and BI solutions that inform strategic decisions.
Strong verbal and written communication skills, with an ability to explain complex data concepts to non-technical audiences.
An interest in product management principles—understanding user needs, gathering feedback, and translating requirements into platform enhancements.
Prior healthcare software experience, preferred
Understanding of healthcare data and privacy standards such as HIPAA compliance, preferred
Bachelor’s degree in Computer Science, Data Science, Information Systems, Statistics, or a related field preferred.

💡 Responsibilities

Write advanced SQL queries to analyze data within Snowflake and create/manage dashboards, reports, and visualizations for internal stakeholders (e.g., billing team) and external customers, possibly leveraging BI tools.
Own and fulfill data requests from both external parties (e.g., advocacy groups, coalitions) and internal teams (e.g., product, operations), providing data-driven insights to inform key decisions while ensuring data integrity, quality, and accessibility.
Serve as the go-to expert on the data product, deeply understanding tools (currently Snowflake + Sisense), managing configurations, and collaborating with engineers and the product team to optimize infrastructure, transformations, and sustainability.
Ensure that all data products, analyses, and dashboards remain PHI-compliant and meet security/privacy standards such as HIPAA.
Collaborate with the Group Product Manager and engineering team to define product vision and roadmap goals for DataStudio, aligning initiatives with business objectives and customer needs while overseeing execution, delivery, and platform maintenance (including version updates and performance tuning).
Train customers and internal stakeholders on dashboards, reports, and BI tools, tailoring sessions to technical skill levels, and addressing support tickets related to data quality, reporting issues, or dashboard configuration.
Provide guidance during data implementations to ensure seamless customer onboarding and maintain comprehensive documentation on available reports, dashboards, and best practices.
Contribute to internal knowledge bases, ensuring teams have clear, up-to-date references for all data-related workflows and policies.

Posted about 1 month ago

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🔥 VP, Customer Experience

Posted about 1 month ago

🧭 Full-Time

💸 200000.0 - 225000.0 USD per year

🔍 Healthcare

🔧 Requirements

Excel at mentoring and guiding diverse teams, ensuring their success through performance management and emotional intelligence.
Combine strategic planning with data analysis to make informed decisions and implement continuous improvements.
Deeply understand customer needs, journey mapping, and leveraging feedback to deliver superior experiences.
Thrive in dynamic environments, balance entrepreneurial scrappiness with professionalism, and seek innovative solutions.
Be self-aware, an exceptional communicator, and a connector who inspires trust and empathy.
Have a track record of achieving measurable outcomes in activation, retention, upselling, and team performance.

💡 Responsibilities

Manage a talented team of CX managers & directors.
Foster a culture of performance, collaboration, and empathy across all the teams under you.
Implement strategies that enhance activation, engagement, and retention, while ensuring exceptional customer satisfaction.
Streamline workflows, optimize processes, and introduce scalable solutions to elevate team performance and operational effectiveness.
Identify and execute upsell strategies, expanding recurring revenue while maintaining strong customer relationships.
Work closely with company leaders to align CX initiatives with overarching revenue and business goals.

Posted about 1 month ago

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🔥 Power BI Developer

Posted about 1 month ago

📍 US

🔍 Human services software

🔧 Requirements

B.S. in Computer Science or equivalent experience.
2+ years of SQL experience.
2+ years of Power BI development experience.
Understanding of current DAX functions and performance optimization techniques.
Experience translating client requirements into visualizations and actionable reports.
Excellent written and verbal communication skills with fluency in English.
T-SQL experience in CRUD operations, creating views, and developing stored procedures.
Ability to learn and adapt to changing technology in a fast-paced environment.

💡 Responsibilities

Design and develop reports and dashboards using Power BI.
Provide technical validation of reporting requirements.
Optimize report queries using DAX and collaborate with database teams.
Consume, integrate, and normalize large-scale data sources into a data model.
Deploy and maintain reports, dashboards, and apps within Power BI.
Demonstrate and promote Power BI best practices to clients and partners.
Develop SQL code to support data sources for Power BI reports.

SQLMicrosoft Power BIData modeling

Posted about 1 month ago

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🔥 Software Engineer IV

Posted 5 months ago

📍 United States, Canada

🧭 Full-Time

💸 120000.0 - 140000.0 USD per year

🔍 Software Development

🔧 Requirements

Bachelor’s degree in computer science or related field
5+ years of professional experience in software development
Experience with serverless architectures
Strong proficiency in TypeScript/JavaScript
Experience with AWS services like DynamoDB and API Gateway

💡 Responsibilities

Design, develop, and maintain high-quality software applications
Collaborate with cross-functional teams to gather requirements
Participate in code reviews and ensure coding standards
Write unit tests and integration tests
Troubleshoot and resolve software defects

AWSNode.jsDynamoDBTypeScriptREST APIServerlessCI/CD

Posted 5 months ago

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