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IT Specialist
Posted 25 days agoViewed
💎 Seniority level: Entry, 1-3 years
💸 Salary: 50000.0 - 70000.0 USD per year
🔍 Industry: Software Development
🏢 Company: Radicle Health👥 101-250Information ServicesInformation TechnologyHealth Care
⏳ Experience: 1-3 years
Requirements:
- 1-3 years of experience in IT Support or a related role.
- Proficiency with Windows and MacOS operating systems; some experience with Linux.
- Experience with Azure, EntraID (AzureAD), Microsoft365 administration, Microsoft Office Suite, Microsoft Intune, AWS, and cloud computing.
- Strong knowledge of servers, networking, security best practices, and remote workstation management (MDM/RMM tools).
- Familiarity with password managers, scripting/automation (Windows PowerShell), ticketing platforms, and remote installations.
- Hands-on experience with system installation, configuration, troubleshooting, and evolving IT processes (account management, hardware provisioning, security considerations).
- Excellent communication, interpersonal, and customer service skills, with the ability to explain technical concepts to non-technical users clearly.
- Strong analytical and troubleshooting skills, proactive problem-solving, and ability to manage multiple work streams effectively.
- Detail-oriented with a commitment to quality, confidentiality, and collaboration within a team environment.
Responsibilities:
- Provide technical support to employees, troubleshooting and replacing hardware, software, and network issues while maintaining a help desk system to track and resolve support requests within defined SLAs.
- Assist IT Management in maintaining and optimizing Radicle Health’s IT infrastructure, including servers, networks, and hardware, ensuring system uptime, reliability, and performance.
- Monitor system performance, proactively identifying and addressing potential issues, implementing preventative measures to reduce downtime.
- Oversee software and hardware installations, upgrades, and patch management to ensure systems remain secure, up-to-date, and efficient.
- Develop and deliver IT training to employees, improving overall IT literacy, reducing repetitive support requests, and ensuring new hires are properly onboarded with the necessary systems and tools.
- Implement and maintain security protocols, firewalls, and antivirus solutions to protect against cybersecurity threats while ensuring compliance with data protection regulations (e.g., HIPAA, CCPA).
- Work with IT Management to evaluate and enhance system performance, identifying opportunities for automation, process improvements, and infrastructure upgrades to increase efficiency and scalability.
- Collaborate with vendors and third-party service providers to ensure timely support and resolution of external IT issues.
- Maintain detailed documentation of IT systems, processes, configurations, and standard operating procedures (SOPs) for troubleshooting, audits, and process consistency.
- Assist IT Management with special projects such as data migration, software implementation, and security initiatives.
- Manage IT onboarding for new hires, including setting up workstations, configuring access, and providing training on internal systems and tools.
- Order and manage workstations, peripherals, and related IT equipment to ensure employees have the necessary resources to perform their roles effectively
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