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VP, Customer Experience

Posted about 10 hours agoViewed

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💎 Seniority level: Vp

💸 Salary: 200000.0 - 225000.0 USD per year

🔍 Industry: Human services software (SaaS)

🏢 Company: Radicle Health👥 101-250Information ServicesInformation TechnologyHealth Care

Requirements:
  • Proven leadership capabilities with experience in mentoring diverse teams.
  • Strategic planning skills combined with data analysis for informed decision-making.
  • Deep understanding of customer needs and journey mapping.
  • Comfortable in dynamic environments, willing to innovate.
  • Strong emotional intelligence and exceptional communication skills.
Responsibilities:
  • Manage a CX team of 70+ across various functions.
  • Develop strategies to enhance customer activation, engagement, retention, and satisfaction.
  • Streamline workflows and optimize processes for increased efficiency.
  • Identify upsell opportunities to boost recurring revenue.
  • Collaborate with executive leadership to align CX efforts with business objectives.
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