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VP, Customer Experience
Posted about 1 month agoViewed
💎 Seniority level: Vp
💸 Salary: 200000.0 - 225000.0 USD per year
🔍 Industry: Healthcare
🏢 Company: Radicle Health👥 101-250Information ServicesInformation TechnologyHealth Care
🗣️ Languages: English
Requirements:
- Excel at mentoring and guiding diverse teams, ensuring their success through performance management and emotional intelligence.
- Combine strategic planning with data analysis to make informed decisions and implement continuous improvements.
- Deeply understand customer needs, journey mapping, and leveraging feedback to deliver superior experiences.
- Thrive in dynamic environments, balance entrepreneurial scrappiness with professionalism, and seek innovative solutions.
- Be self-aware, an exceptional communicator, and a connector who inspires trust and empathy.
- Have a track record of achieving measurable outcomes in activation, retention, upselling, and team performance.
Responsibilities:
- Manage a talented team of CX managers & directors.
- Foster a culture of performance, collaboration, and empathy across all the teams under you.
- Implement strategies that enhance activation, engagement, and retention, while ensuring exceptional customer satisfaction.
- Streamline workflows, optimize processes, and introduce scalable solutions to elevate team performance and operational effectiveness.
- Identify and execute upsell strategies, expanding recurring revenue while maintaining strong customer relationships.
- Work closely with company leaders to align CX initiatives with overarching revenue and business goals.
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