Gladly is reinventing customer service with a customer service platform.
This company operates with a remote-first culture, allowing team members to work from anywhere.
Gladly is transforming the customer service industry by pioneering an AI-powered platform that places the customer at the heart of every interaction, rather than relying on outdated ticket-based systems. This unique approach enables B2C brands to have continuous, personal conversations across all channels, from voice and email to messaging and social media. Gladly's Customer AI helps agents respond faster, automates common questions, and ensures every experience feels both emotionally intelligent and operationally precise. Brands like Crate & Barrel, Ulta Beauty, and Tumi trust Gladly to build loyalty and drive revenue through consistently positive customer experiences.
Gladly is a remote-first company that values flexibility, curiosity, and collaboration. You'll find a people-centric culture with a strong commitment to transparency and open dialogue. Team members, internally called "Gladiators," are given autonomy to learn new technologies and solve problems with team support. The company emphasizes a balance of speed and polish, focusing on impactful contributions in a fast-paced SaaS environment.
Gladly's engineering team is at the forefront of applying AI to real-world customer service challenges. They build production-grade AI systems that directly impact millions of people. This involves architecting multi-cloud infrastructure (AWS, GCP, Azure) to support AI workloads, ensuring high availability and scalability. Engineers tackle complex problems in conversational AI, such as minimizing LLM latency, orchestrating inference, and integrating voice systems to make AI phone conversations feel human. They drive innovation, evaluate new tools, and design foundational platform services including Kubernetes infrastructure, observability platforms, and CI/CD systems.