Gladly is a customer service platform revolutionizing how B2C companies connect with their customers. We replace the outdated ticket system with a unified conversation stream across all channels—voice, email, SMS, chat, and social media—allowing for seamless, personalized interactions. This approach empowers customer service agents (we call them 'Heroes!') to build lasting customer relationships and fosters brand loyalty. Our platform leverages AI strategically to streamline workflows and empower agents to focus on complex, empathetic interactions. We're disrupting a $70B market, already serving leading brands like Allbirds, Bombas, and Warby Parker. Gladly's tech stack utilizes technologies including Cloudflare CDN and Hosting, jsDelivr, and leverages cutting-edge AI features. Our engineering culture fosters collaboration and innovation, empowering our teams to build intuitive and user-friendly solutions. We encourage a growth mindset and believe in challenging the status quo to constantly improve our platform. Our fully distributed team values work-life balance and regularly meets in person to cultivate our strong collaborative culture. We're a values-driven company that prioritizes people. Our core values emphasize teamwork, customer success, innovation, and transparency. Backed by significant funding from leading investors including Greylock Partners, NEA, and GGV Capital, we're experiencing rapid growth and looking for talented individuals to join our team and contribute to our mission. We offer competitive salaries, comprehensive benefits, and generous paid time off, creating a supportive environment for our Heroes, both personally and professionally. Gladly is a fully remote company with employees throughout the United States, showcasing our commitment to inclusivity and flexible work arrangements. Our strong work ethic is balanced by a genuine appreciation for the importance of life outside of work, creating a dynamic and rewarding environment for our team members.