ApplyEnterprise Customer Success Manager - East
Posted about 2 months agoViewed
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💎 Seniority level: Manager, Previous experience in a B2B client facing role.
📍 Location: United States
💸 Salary: 103000.0 - 128000.0 USD per year
🔍 Industry: Customer support software
🏢 Company: Gladly👥 101-250💰 $40,000,000 4 months agoCustomer ServiceComputerTechnical SupportSaaSInformation TechnologySoftware
🗣️ Languages: English
⏳ Experience: Previous experience in a B2B client facing role.
🪄 Skills: Project ManagementBusiness AnalysisCloud ComputingAPI testingAccount ManagementCustomer SuccessSaaS
Requirements:
- Previous experience in a B2B client facing role (sales engineering, consulting, professional services, CSM, or technical account management).
- Experience implementing SaaS software applications and providing technical and strategic advisory services.
- Strong passion for building relationships with diverse stakeholders.
- Great communication skills, able to provide clear guidance in various forms.
- Excellent organization, project management, and time management skills.
Responsibilities:
- Own the success of Gladly customers in achieving the value of relationship-based customer service using the Gladly platform.
- Build lasting relationships through consistent engagement with customer executives and managers.
- Partner with Sales Account Executive to develop and execute account plans, driving product adoption.
- Serve as a product expert and strategic advisor for customers.
- Resolve account issues quickly, leveraging internal resources.
- Contribute to Customer Success program development and participate in pre-sales activities.
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