Manager, IT (LATAM - Colombia)

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Requirements:

• 5+ years of IT experience, with at least 1 year in leadership or management role.
• Proven success in remote-first IT systems management.
• Strong understanding of cybersecurity standards and risk management.
• Experience with JAMF, OKTA, 1Password, SaaS tools, cloud platforms, and complex integrations.
• Excellent communication, collaboration, and problem-solving skills.
• Bachelor’s degree in IT, Computer Science, or a related field.

Responsibilities:

• Create and execute an IT roadmap aligned with Gladly’s business goals.
• Manage implementation, optimization, and maintenance of IT systems.
• Oversee onboarding and offboarding processes.
• Negotiate contracts and service-level agreements with vendors.
• Lead cybersecurity efforts and maintain compliance.
• Continuously evaluate and improve IT processes and tools.