- Define feature requirements in collaboration with internal teams
- Participate in customer discovery conversations to understand user pain points
- Help design and improve large-scale scheduling workflows
- Contribute to the launch of features and product improvements
- Track product usage metrics and build dashboards
- Document complex product systems and cross-team application logic
- Manage and prioritize product support tickets and feature requests
- Maintain the product backlog and support sprint planning
- Investigate and reproduce complex customer issues
- Serve as a communication bridge between Product, Engineering, Design, and Customer Success
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