Senior Customer Success Manager

Posted about 1 month agoViewed

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💎 Seniority level: Senior, 5+ years

📍 Location: United States, Canada

🔍 Industry: Software Development

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: Project ManagementAccount ManagementFluency in EnglishCRMCustomer SuccessSaaS

Requirements:

Proven experience as a Senior Customer Success or Account Manager
Excellent communication skills in English
Strong understanding of customer success planning
Proficiency in project management
Familiarity with ERP and SaaS

Responsibilities:

Develop and implement customized success plans for clients
Act as primary point of contact for clients
Support client teams with access to educational resources
Gather feedback to improve customer outcomes
Identify new sales opportunities

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