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Simpplr

👥 251-500💰 $70,000,000 Series D about 2 years agoHuman ResourcesInformation TechnologyEnterprise SoftwareCollaborationSoftware💼 Private Company
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Simpplr is a company focused on innovative solutions with a growing team, currently seeking a Principal Product Marketing Manager and a Technical Program Manager to enhance their product offerings and technical operations.

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Jobs at this company:

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🔥 Senior Motion Graphics Specialist
Posted 11 days ago

🔍 Software Development

  • Expertise in Adobe After Effects and Adobe Premiere Pro
  • Solid understanding of animation principles — especially typography, UI animations, transitions, and overall visual rhythm
  • Great sense of motion design aesthetics — slick, modern, and clean
  • Understanding of sound design and experience syncing music, sound effects, and voiceovers
  • Strong video editing and color grading skills
  • Familiarity with Figma is a plus — or willingness to learn on the job
  • Ability to animate and present software UI and user journeys clearly and creatively
  • Strong storytelling instincts and attention to detail
  • Excellent self-management and communication skills
  • Animate software UI, product journeys, and abstract concepts in a slick, modern, and engaging way
  • Create high-quality motion assets for: Product demos & feature explainers, Animated ads & visual storytelling pieces, Customer interview edits (adding polish, animation, and transitions), Website product visuals and animated assets
  • Work closely with designers, videographers, and our creative director to turn ideas into compelling visuals
  • Edit video content (interviews, B-roll, etc.) with great pacing, flow, and narrative clarity
  • Apply color grading and audio editing to polish final videos
  • Integrate music, sound effects, and voiceovers into animations for maximum impact
Posted 11 days ago
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🔥 Finance Operations Manager
Posted 11 days ago

💸 125000.0 - 165000.0 USD per year

  • Bachelor's degree in Finance, Accounting, or a related field.
  • 5 to 7 years of experience in finance operations.
  • Strong understanding of GAAP and financial reporting principles.
  • Excellent analytical, problem-solving, and decision-making skills with great attention to details
  • Strong communication and interpersonal skills.
  • Ability to analyze complex financial data and identify solutions
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
  • Proficiency in NetSuite is required.
  • Experience with Adaptive Planning for budgeting and forecasting.
  • BI tools (e.g., Domo) for data analysis and reporting.
  • Contract Lifecycle Management (CLM) software is a plus.
  • Experience managing insurance programs and vendor contracts.
  • Collaborate with other departments, including Sales & Marketing, R&D, Customer Experience, HR and Legal, to ensure alignment of financial and operational goals.
  • Assist in the documentation of and compliance with financial controls to safeguard company assets,
  • Identify and implement process improvements to enhance efficiency and accuracy.
  • Support the company's budgeting process, working with department heads to develop and monitor budgets
  • Assist with the month-end and year-end close processes, ensuring accuracy and timeliness of financial statements.
  • Assist in the preparation of monthly and quarterly reports for lenders and investors
  • Maintain and track key SaaS metrics with the use of BI tools such as Domo.
  • Assist in the analysis of financial data to identify trends, risks, and opportunities.
  • Assist in managing relationships with insurance brokers.
  • Support insurance renewals, ensuring adequate coverage.
  • Assist in managing Certificates of Insurance (COIs) to customers and from vendors.
  • Assist in managing vendor contracts, ensure compliance with company policies and legal requirements.
  • Support the procurement process, ensuring cost-effectiveness and efficiency.
Posted 11 days ago
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🔥 Director, Technical Support
Posted 11 days ago

🧭 Full-Time

💸 200000.0 - 240000.0 USD per year

🔍 SaaS

  • Built and managed a global team of 30+ technical support engineers. Experience managing distributed teams based in the US and India
  • Proven experience leading technical support for SaaS products
  • 10+ years in customer facing technical support, or customer success roles
  • 7+ years of people management, has experience in developing and leading technical support teams
  • Experience working closely with leaders from Engineering, Product on bug tracking, escalations, and product quality improvements
  • Have created and evolved a support organization from a start-up stage to larger scale
  • Proven experience building partnerships with cross functional leaders from Product, Engineering, Sales and Customer Success
  • Managed support teams for various customer segments sizes: Enterprise, Commercial, SMB
  • Experience with Support, CRM and data analytics platforms preferred e.g., Zendesk, JIRA
  • Database skills
  • Javascript, CSS, HTML
  • SSO (AD, Okta, OneLogin, etc.) Understanding of Oauth, SAML, etc.
  • Develop and drive the overall strategy for global technical support and portfolio offerings to drive exceptional customer experience and retention
  • Establish and monitor key performance indicators (KPIs) including CSAT, SLAs, resolution time, escalations, ticket backlog etc.
  • Build, manage and evolve a robust and comprehensive end-to-end support processes to meet overall goals and KPIs
  • Identify trends and research themes to advocate for holistic solutions to improve the customer experience
  • Create processes and use metrics to provide customers with highly effective and responsive support
  • Recruit, inspire and develop team members who bring a customer-centric view and a passion to solve customer problems
  • Lead and mentor a global team of Technical Support Engineers, Leads and Managers across US and India
  • Create a customer-centric culture among the support team
  • Manage, grow and mentor the support team by creating career paths and providing growth opportunities for your team
  • Serve as a point of escalation for high-impact technical issues, working cross-functionally with Engineering, Product and Customer Success teams
  • Manage key escalations both internally and externally
  • Foster and maintain strong customer relationships through direct interaction with strategic clients and ensure cross-organizational engagement in responding to escalations
  • Act as the voice of the customer within the organization, and share customer feedback with Product and Engineering
  • Collaborate with Product and Engineering teams to constantly improve processes and solve escalated technical issues
  • Partner with and provide the product team with actionable data and insights to optimize quality, process, and documentation
  • Work with internal stakeholders such as Product Management, Engineering, Customer Success, Professional Services, and Sales to enhance customer experience
  • Leverage AI and automation capabilities to drive improvements in processes and customer experience
  • Own and evolve the knowledge base and self-service support channels
  • Collaborate with Content / Knowledge Base team to identify content to be created that can help with case deflection and improve customer experience
Posted 11 days ago
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🔥 Commercial Account Executive
Posted 11 days ago

💸 110000.0 - 125000.0 USD per year

🔍 Software Development

  • 3+ years of field sales experience in technology / software industry
  • 5+ years of overall sales experience
  • Proven track record of excellence in sales where you have exceeded quota, accelerated close rates, and generated growth
  • Proven track record of $50k+ ARR SaaS deals with customers over 500 employees
  • Startup sales experience is highly desirable
  • Highly adept at working on complex sales cycles (various stakeholders, multiple LOBs, complicated decision process and decision criteria)
  • Experience in selling SaaS and enterprise cloud applications. Experience with CRM, Salesforce, HR, intranet, collaboration, chat or enterprise social a plus
  • Superior communication skills (both for internal and external clients), strong leadership qualities, and team-oriented business values are essential
  • Simpplr’s ideal target profile for a commercial account is between 500 – 2,500 employees
  • Existing relationships in target profile accounts a plus
  • Manage the end-to-end sales process to meet or exceed bookings and revenue goals in alignment with the company’s core values
  • Build 4X pipeline to ensure successful achievement of ARR targets
  • Create quarterly forecasts against established targets and contribute to weekly, monthly, quarterly, and annual sales cadence meetings
  • Articulate path to closure and key tactical steps for all deals
  • Develop winning proposals encompassing all aspects of Simpplr platform, business case and ROI metrics
  • Negotiate pricing and contractual terms to close sales as required
  • Accurately forecast monthly and quarterly bookings and manage a tight pipeline
  • Learn, master and apply the playbook and defined sales processes
  • Collaborate with internal resources such as Solutions Consultants as part of our team selling approach
Posted 11 days ago
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🔥 Senior/Lead Product Designer
Posted 6 months ago

📍 US, UK, Canada, India

🔍 Employee engagement and productivity

  • Proven experience in designing developer tools, extensibility features, or integrations.
  • Strong understanding of UX design principles, including user research, wireframing, prototyping, and usability testing.
  • Proficiency in design tools such as Figma, Sketch, or Adobe XD.
  • Familiarity with development tools and technologies, such as APIs, SDKs, and programming languages.
  • Excellent communication and collaboration skills, with the ability to effectively communicate design concepts to technical and non-technical stakeholders.
  • Strong problem-solving and analytical skills to identify and address design challenges.
  • Create intuitive and user-friendly interfaces for developer tools, extensibility features, and integrations.
  • Conduct user research to understand the needs and pain points of developers and IT professionals.
  • Collaborate closely with engineers, product managers, and other stakeholders to ensure that design solutions align with business objectives.
  • Drive innovation and explore new design opportunities to enhance the developer experience.
  • Provide mentorship and guidance to junior designers on the team.

FigmaUI DesignUser Experience DesignCommunication SkillsSketchResearchPrototyping

Posted 6 months ago
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