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Senior Customer Success Manager (EMEA)

Posted about 1 month agoViewed

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💎 Seniority level: Senior, 5+ years

📍 Location: England

🔍 Industry: Software Development

🏢 Company: Docker👥 251-500💰 $105,000,000 Series C about 3 years agoDeveloper ToolsDeveloper PlatformInformation TechnologySoftware

🗣️ Languages: English, other European languages

⏳ Experience: 5+ years

🪄 Skills: Cloud ComputingAccount ManagementStakeholder managementTechnical supportCustomer SuccessSaaS

Requirements:
  • 5+ years experience as Enterprise Account Executive or Customer Success Manager
  • Proven track record with executive-level stakeholders
  • Experience working with technical products
Responsibilities:
  • Set client vision and strategy
  • Manage client communications
  • Run account reviews
  • Educate clients on product roadmap
  • Identify accounts likely to churn
  • Address client issues
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