Synthflow AI

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Jobs at this company:

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🔥 Solutions Engineer

Posted 10 days ago

🧭 Full-Time

🔍 AI

🔧 Requirements

3-5 years of relevant experience in technical implementation, customer success engineering, solutions engineering, or a similar technical customer-facing role.
Hands-on experience with APIs, CRMs, automation tools, technical integrations,
Experience or deep interest in AI/ML technologies and prompt engineering.
Excels in clear, effective communication and can comfortably manage both internal and external stakeholder expectations.
Thrives in dynamic environments, pay meticulous attention to detail, and enjoy collaborating cross-functionally on small, agile teams.

💡 Responsibilities

Lead the technical onboarding and implementation of Synthflow's AI phone agent solutions, including prompting strategies, API integrations, and customized setups.
Serve as a primary technical contact, troubleshooting and resolving integration-related issues.
Conduct regular check-ins with customer project leads and host technical workshops with customer engineering teams.
Proactively identify and execute the necessary actions to ensure customer satisfaction and success.
Collaborate closely with Synthflow's sales, engineering, and customer success teams to deeply understand and deliver on customer needs.

Posted 10 days ago

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🔥 Technical Documentation Specialist (Part-Time, Potential for Full-Time)

Posted about 2 months ago

📍 EU

🧭 Full-Time

🔍 AI

🔧 Requirements

Strong B2B writing skills and the ability to translate technical concepts into clear, concise content.
Experience in early-stage or fast-paced environments.
Familiarity with tools like Confluence, Notion, or similar is a plus.

💡 Responsibilities

Write and maintain user-friendly how-to helpdesk articles.
Develop API and integrations documentation.
Standardize documentation across departments to ensure consistency.
Collaborate with teams to gather and clarify technical information.
Continuously improve documentation based on user feedback.

API testingREST APIDocumentationWritingJSONTechnical supportConfluence

Posted about 2 months ago

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🔥 Technical Customer Support (L1)

Posted about 2 months ago

📍 Worldwide

🧭 Full-Time

💸 35000.0 - 45000.0 EUR per year

🔍 AI-powered phone agents

🔧 Requirements

Eagerness to Learn: Commitment to continuous learning and skill development, particularly in technical domains.
Technical Mindset: Ability to distill complex technical concepts into clear, actionable solutions.
Strong Communication Skills: Outstanding written communication skills, with ability to adapt tone and technical depth to audience.
Proactive Attitude: Self-directed work style with strong independent decision-making capabilities.
Customer Passion: Passion for customer support with drive to excel in fast-paced environments.

💡 Responsibilities

Handle 20-30+ new tickets per day in Zendesk, covering everything from billing issues to helping customers implement API requests.
Respond to customer inquiries via Zendesk and email, providing thoughtful and timely resolutions.
Handle tasks like processing refunds and supporting other operational needs as required.
Stay on top of product updates and features to assist customers effectively.
Create bug reports and feature requests on behalf of customers, and advocate for their prioritization.
Test new features and functions before they are released to customers.

API testingTroubleshootingWritingTechnical supportCustomer support

Posted about 2 months ago

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🔥 Senior Go Developer - Real-Time Voice Telephony AI

Posted about 2 months ago

🧭 Full-Time

💸 100000.0 - 180000.0 USD per year

🔍 Real-Time Voice Telephony AI

🔧 Requirements

You have a strong proficiency in Go, with a deep understanding of concurrency, goroutines, and channels. You know how to use these tools to build efficient, scalable, and maintainable systems.
Extensive experience in cloud infrastructure, preferably across multiple providers like AWS, GCP, or Azure.
Skilled in using Terraform for infrastructure-as-code, making cloud deployments straightforward and reliable.
Experience in developing and optimising real-time, low-latency systems, with a focus on performance and scalability.
While Go is your primary tool, you’re also comfortable with Python and can contribute to cross-language integrations.

💡 Responsibilities

Develop and fine-tune our Go-based real-time, low-latency voice telephony AI service, ensuring it runs smoothly and efficiently.
Leverage Go’s powerful concurrency features—like goroutines and channels—to build scalable systems that can handle heavy traffic with ease.
Design and implement cloud infrastructure that supports flexible and reliable deployment models, ensuring our services are always available when our users need them.
Work closely with our backend teams to integrate Go services with Python components, creating a seamless experience across our platform.
Use Terraform to manage cloud deployments, ensuring that our infrastructure is scalable, consistent, and easy to maintain.

Posted about 2 months ago

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🔥 Account Executive (US Remote)

Posted about 2 months ago

📍 USA

🧭 Full-Time

🔍 SaaS

🔧 Requirements

1-2 years of SaaS sales experience, with a track record of exceeding targets.
You’re great at outbound prospecting and managing full sales cycles.
You excel at building rapport with clients at all levels, from frontline managers to senior executives.
You thrive in uncertainty, think fast, and love solving problems.
You care about what we’re building and want to be part of shaping the future of AI.
You’re scrappy, self-motivated, and ready to roll up your sleeves to make things happen.

💡 Responsibilities

Actively hunt, find, and connect with potential customers across the US.
Own the full sales cycle—from the first email to signing the deal.
Understand client challenges and create tailored solutions using our AI technology.
Build and maintain strong relationships with key clients, acting as their trusted advisor.
Build and manage a strong pipeline, always staying a step ahead of targets.
Help refine and iterate on our sales strategy as we grow.

Communication SkillsRESTful APIsAccount ManagementNegotiation skillsClient relationship managementSales experienceLead GenerationCRMSaaS

Posted about 2 months ago

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🔥 Account Executive (Remote in EU or UK)

Posted about 2 months ago

📍 EU, UK

🧭 Full-Time

🔍 SaaS

🔧 Requirements

1-2 years of SaaS sales experience, with a track record of exceeding targets.
You’re great at outbound prospecting and managing full sales cycles.
You excel at building rapport with clients at all levels, from frontline managers to senior executives.
You thrive in uncertainty, think fast, and love solving problems.
You care about what we’re building and want to be part of shaping the future of AI.
You’re scrappy, self-motivated, and ready to roll up your sleeves to make things happen.

💡 Responsibilities

Actively hunt, find, and connect with potential customers across the US.
Own the full sales cycle—from the first email to signing the deal.
Understand client challenges and create tailored solutions using our AI technology.
Build and maintain strong relationships with key clients, acting as their trusted advisor.
Build and manage a strong pipeline, always staying a step ahead of targets.
Help refine and iterate on our sales strategy as we grow.

Relationship managementSales experienceLead GenerationSaaS

Posted about 2 months ago

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