Solutions Engineer

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💎 Seniority level: Middle, 3-5 years

📍 Location: USA

🔍 Industry: AI-powered phone agents

🏢 Company: Synthflow AI

🗣️ Languages: English

⏳ Experience: 3-5 years

🪄 Skills: AWSProject ManagementSQLAPI testingREST APICI/CDTroubleshootingScriptingCustomer Success

Requirements:

3-5 years of relevant experience in technical implementation, customer success engineering, solutions engineering, or a similar technical customer-facing role.
Hands-on experience with APIs, CRMs, automation tools, technical integrations,
Experience or deep interest in AI/ML technologies and prompt engineering.

Responsibilities:

Lead the technical onboarding and implementation of Synthflow's AI phone agent solutions, including prompting strategies, API integrations, and customized setups.
Serve as a primary technical contact, troubleshooting and resolving integration-related issues.
Conduct regular check-ins with customer project leads and host technical workshops with customer engineering teams.
Proactively identify and execute the necessary actions to ensure customer satisfaction and success.
Collaborate closely with Synthflow's sales, engineering, and customer success teams to deeply understand and deliver on customer needs.

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