Applyπ Ireland
π Cybersecurity
- Develop in-depth expertise in supported MDR software suites.
- Conduct thorough troubleshooting and diagnostics for MDR suite applications across multiple operating systems (Windows, macOS, Linux).
- Respond to technical issues reported by customers and collaborate closely with team members and vendor support.
- Develop in-depth expertise in supported MDR software suites.
- Act as the primary escalation point for high-level technical support issues related to MDR product offerings.
- Conduct thorough troubleshooting and diagnostics for MDR suite applications across multiple operating systems (Windows, macOS, Linux).
- Support partners with installation, configuration, and maintenance of MDR suite software, providing guidance as needed.
- Respond professionally and promptly to technical issues reported by customers via ticketing system or phone.
- Collaborate closely with team members and vendor support teams to resolve complex technical issues and enhance customer satisfaction.
- Diagnose, research, reproduce, and log reported issues while liaising with MDR suite vendor engineering.
- Contribute to the development and upkeep of support documentation, enhancing the knowledge base for MDR suite support.
- Stay current with MDR product updates, industry trends, and best practices through training, conferences, and self-study.
CybersecurityCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceLinuxAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentation
Posted 2024-11-14
Apply