Rentable

Rentable is a technology-driven company focused on providing innovative solutions in the real estate rental market. Committed to enhancing user experience and optimizing revenue operations, Rentable actively seeks skilled professionals across various roles including engineering, sales, and customer success.

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🔥 Technical Support Engineer

Posted 2024-11-16

📍 U.S.

🔍 Rentals industry

5+ years of experience in a Technical support engineer role.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Professional and pleasant telephone manner.
Ability to explain technical issues to technical and non-technical employees and customers.
Strong analytical and problem-solving skills.
Proficient with Google Suite or related software.
Detail-oriented and dependable, with a positive and curious attitude.
Experience with Salesforce (or other comparable CRMs), support, ticketing software systems, and best practices.
Bachelor's degree or higher a plus.
PropTech or SaaS industry experience is a plus.

Analyze, troubleshoot, and resolve complex technical issues related to software, hardware, networking, and system configurations.
Accurately document all support interactions, incidents, and resolutions within the ticketing system.
Work closely with engineering, product, customer success, sales, and other teams for escalated issues and product feedback.
Provide end-users with guidance and training to increase understanding and prevent recurring issues.
Identify issues for advanced troubleshooting or escalation to senior engineers or relevant departments.
Create or contribute to support tools, automated scripts, and resources for enhanced support capabilities.
Update and expand the internal knowledge base with solutions, best practices, and troubleshooting steps.
Keep current on new product features and industry trends.
Communicate recurring issues and user feedback to product and development teams.
Ensure all support interactions meet or exceed established SLAs.

LeadershipSalesforceCommunication SkillsCustomer serviceWritten communicationDocumentation

Posted 2024-11-16

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🔥 Senior Product Manager

Posted 2024-10-16

📍 U.S.

🧭 Full-Time

🔍 Rentals Industry

5+ years of experience in product management, experience in a high-growth B2B company or high-growth B2B SaaS startup is strongly preferred.
Demonstrated experience in analytics, economics principles, and competitive analysis in past roles, leading to measurable business impact.
Exceptional problem-solving and analytical skills, with the ability to translate complex concepts into actionable product plans.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders.
Experience with user research, usability testing, and data analysis to inform product decisions.
Analytical and data-driven approach identifying, defining, and prioritizing problems, opportunities, and solutions.
Demonstrated ability to thrive in a dynamic, rapidly changing startup environment.
Organized and detail-oriented with project management experience.
Passion for innovation, innate curiosity, and building products that solve real customer problems.

Develop and execute the product strategy and roadmap to grow the customer base, drive incremental revenue, and retain customers.
Work with Product leadership to define and execute product requirements for new features and products.
Conduct market research, competitor analysis, and customer feedback to generate business insights.
Partner with engineering and design teams to deliver best-in-class products on time.
Lead the end-to-end product development process from discovery to launch.
Define key product metrics and performance indicators to measure product success.
Manage the product backlog, prioritize features, and make data-driven decisions to optimize resource allocation and maximize product impact.
Engage with customers to understand buyer and user needs, and diagnose customer pain points.
Collaborate with marketing and sales on field enablement and go-to-market activities.
Collaborate with stakeholders to develop and optimize product execution processes.

Project ManagementData AnalysisProduct ManagementProduct DevelopmentStrategyData analysisAnalytical Skills

Posted 2024-10-16

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🔥 Revenue Operations Director

Posted 2024-10-16

📍 U.S.

🧭 Full-Time

🔍 Rentals industry, martech, data SaaS

Minimum of 6 years B2B SaaS sales operations or revenue operations experience; with experience standing up a sales or revenue operations function.
Prior experience working at an early stage-high-growth company is a must.
Experience scaling revenue operations to support mid-market and enterprise-level sales and customer-facing teams.
Strong analytical skills with the ability to interpret complex data and translate insights into actionable strategies.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and influence stakeholders at all levels of the organization.
Proficiency in Salesforce, Salesloft, Gong, etc.
Demonstrated leadership ability with a track record of building and developing high-performing teams.
Strategic thinker with a results-oriented mindset and a proactive approach to problem-solving.
Executive presence and the ability to lead through complex and undefined opportunities.

Develop and implement sales strategies in collaboration with the sales and executive teams to drive revenue growth and achieve sales targets.
Establish and maintain sales metrics, KPIs, and dashboards to track performance, identify trends, and make data-driven decisions.
Oversee sales processes, including lead management, pipeline management, forecasting, and sales performance analytics.
Lead the sales forecasting process and provide accurate sales forecasts to senior management, incorporating inputs from sales representatives, historical data, and market analysis.
Analyze sales data to identify areas for improvement and implement solutions to optimize sales processes and increase efficiency.
Collaborate cross-functionally with other departments, including marketing, finance, and operations, to align sales strategies with overall business objectives.
Lead sales operations contractors, building the team as needed as we scale the business.
Provide regular updates and reports to the executive team on sales performance and market insights.

LeadershipSalesforceStrategyAnalytical SkillsCollaboration

Posted 2024-10-16

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🔥 Engineering Manager

Posted 2024-10-16

📍 U.S.

🧭 Full-Time

🔍 Rentals industry

3+ years of experience in engineering management, experience in a high-growth B2B SaaS startup is strongly preferred.
Experience with Python, Ruby on Rails, and Typescript and React or similar languages and frameworks.
Organized and detail oriented with project management experience.
Experience using cloud services such as AWS: RDS, ECS, S3, Lambda.
Exceptional problem-solving and analytical skills, with the ability to translate complex concepts into actionable engineering delivery plans.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders.
Analytical and data-driven approach identifying, defining, and prioritizing problems, opportunities, and solutions.
Demonstrated ability to thrive in a dynamic, rapidly changing startup environment.
Passion for innovation, innate curiosity, and building products that solve real customer problems.

Lead and manage a team of skilled engineers.
Collaborate with Product Management, Design, and business stakeholders to establish the business requirements for all application software initiatives.
Develop project plans and schedules, and ensure that engineering deadlines are met.
Allocate resources effectively to ensure that projects are completed efficiently.
Provide technical guidance and support to team members as needed.
Monitor project progress and address any issues or risks that arise.
Foster a culture of innovation and continuous improvement within the engineering department.
Stay current with industry trends and best practices in engineering management.
Anticipate, identify, and resolve technical issues that may inhibit product line enhancements and project goals.
Identify career development plans for each direct report and facilitate career advancement opportunities.

AWSLeadershipProject ManagementPythonProduct ManagementRubyRuby on RailsTypeScriptReactAnalytical Skills

Posted 2024-10-16

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🔥 Director, Customer Success

Posted 2024-10-16

📍 U.S.

🔍 Rentals industry

7+ years of customer success, account management, or sales experience required.
4+ years of supervisory or management experience required.
Proven performance in hitting monthly goals & KPIs.
Proven ability to coach up and enable others.
Demonstrated excellence in creating exceptional customer experiences.
Expert communication skills with leadership and customers.
Strong organizational skills to manage concurrent projects and conversations.
Ability to navigate complex relationships to accelerate product adoption and expansion, and seek opportunities for growth.
Ability to problem-solve, be creative, and drive customer retention.
Self-driven and independent; you thrive without constant supervision.
A collaborative team player who contributes to the collective success.
Agility in adapting to new scenarios and learning on the go.

Coach your team and model how to build and nurture strong relationships across a book of customers to understand their goals and deepen usage of our platform.
Educate your team on multifamily real estate (MFR) team needs and buying decisions.
Develop deep, multi-threaded relationships with decision-makers of your customers.
Drive spend across your team’s book of business through retention, expansions, and overall growth strategies.
Identify opportunities for growth and collaborate with customers on strategy and upcoming product releases.
Ensure customer data is accurate and up-to-date in our CRM system.
Guide the team through the regular business review process with customers to ensure customers are achieving their desired outcomes.
Collaborate with product, support, and marketing teams to provide informed recommendations for our product roadmap and customer communication strategy.
Enhance the customer experience and drive efficiencies throughout the account lifecycle.

Posted 2024-10-16

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🔥 Enterprise Customer Success Manager

Posted 2024-10-16

📍 U.S.

🧭 Full-Time

🔍 Rentals industry, SaaS, PropTech

Extensive experience in a client-facing / account management role (5+ years)
Business savvy with a consultative, problem-solving, approach
Proven track record of success with a verifiable history of exceeding customer success goals
Experience with Salesforce (or similar CRM systems)
Proven ability to work in a fast-paced, team-centered work environment
Prior experience in SaaS, multifamily, or PropTech
Technical aptitude and ability to identify alternative solutions to customer issues
Ability to handle multiple, critical, high-priority issues with a sense of urgency
Proficiency with Google Suite Products
Excellent communication skills – verbal, written, and interpersonal with strong active listening skills
Ability to demonstrate effective problem-solving skills and strong client orientation
Detail-oriented and dependable, with a positive and inquisitive attitude
Exhibit a high degree of self-motivation, drive, and a proactive nature
Bachelor's degree or higher

Proactively manage a portfolio of Enterprise & large mid-market customers.
Identify and work cross-functionality to remediate clients at risk.
Develop and build strong relationships with key customer stakeholders.
Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
Provide a high level of actionable insight and data analysis to your customers.
Meet with top accounts in person twice per year as part of attending a trade show or a separate trip.
Provide process enhancement feedback while evangelizing the culture and spirit of teamwork.
Identify and close opportunities for growth.
Demonstrate an increasing level of knowledge and comprehension of Rentable products.
Accurately document and update client records, notes, and interactions (Salesforce, Asana, etc).
Ensure compliance with Rentable best practices while following policies and procedures.
Consistently meets OKRs and KPIs as communicated by your manager.
Provide veteran insight within the Client Success organization. Act as a mentor for entry-level CSMs.

LeadershipData AnalysisPeople ManagementProduct ManagementSalesforceCross-functional Team LeadershipData analysisCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-16

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🔥 Head of Product Design

Posted 2024-09-12

📍 U.S.

🔍 Rentals Industry

8+ years of UX product design with a portfolio showcasing the impact of your work on the business.
Experience working on a small design team and 'doing it all'.
In-depth work on both UX and UI.
Clear communicator and enjoy working closely with partners across teams, particularly in engineering.
Invested in your craft with experience in data visualization and interaction design.
Ability to mentor and provide guidance to junior designers.

Develop and drive the overall experience design vision aligned with company goals, target audiences, and the product roadmap for ApartmentIQ.
Own the design system, along with a plan for evolutionary implementation.
Work with teams across product, design, and engineering to prioritize and spec out new features.
Work directly with engineering to ensure a feature gets built, balancing vision, technical feasibility, and user value.
Design new features from concept to finalized pixels.
Conduct user research for insights into user behavior, needs, and pain points.
Plan and conduct usability testing sessions to gather feedback and iterate on designs.

LeadershipData AnalysisFigmaUI DesignUser Experience DesignC (Programming language)Cross-functional Team LeadershipData analysisProduct designCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-09-12

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Rentable

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