- Lead customer implementation and onboarding processes, documenting and accelerating onboarding and migration plans.
- Track time to value and customer success metrics.
- Monitor customer health to identify risks and opportunities to optimize usage and drive adoption.
- Lead quarterly business reviews to share product updates and support renewals and expansion.
- Collaborate with engineers to triage and troubleshoot customer-reported technical issues.
- Share customer feedback with cross-functional teams and advocate for product improvements, features, and requirements.
- Drive implementations toward tested, working application recovery plans and close the loop with customers and internal teams.
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