- Monitor TikTok Shop account health, performance metrics, policy violations, listing takedowns, and product and IP flags.
- Draft, file, and follow up on appeals with supporting evidence, and prepare brand authorization and product qualification applications.
- Maintain logs of violations, appeals, outcomes, and root causes, and escalate risks to shop standing.
- Manage the Seller Center return and refund queue, including refund-only and partial refunds, within TikTok's timelines.
- Accept, reject, appeal, or dispute returns based on items graded by the returns processor.
- Track return reasons, rates, and refund amounts by product, and respond to customer messages about orders, returns, and shipping.
- Create and maintain apparel and footwear listings, including variants, images, size charts, attributes, pricing, and shipping templates.
- Fix suppressed or deactivated listings and keep TikTok Shop listings mapped to the Amazon catalog through a UPC-based product map.
- Create and maintain listings on Shein and Shopify, process Shopify dropship orders, and handle related returns, customer messages, account health, and appeals.
- Send weekly operations summaries and maintain violation, returns, and listing-backlog trackers.
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