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E-commerce Case Specialist

Posted 16 days agoViewed

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📍 Location: Philippines, MST

💸 Salary: 6.0 - 9.0 USD per hour

🔍 Industry: E-commerce

🏢 Company: Lago👥 1-10💰 $15,000,000 Series A about 1 year agoDatabaseInformation TechnologySoftware

🪄 Skills: Amazon FBAAnalytical SkillsProblem SolvingCustomer serviceWritten communicationAccount ManagementVerbal communicationCRM

Requirements:
  • Proven experience managing cases or customer service issues on Amazon or a similar ecommerce platform
  • Strong understanding of Amazon’s polices, processes, and standard operating procedures
  • Excellent analytical and problem-solving skills
  • Strong written and verbal communication skills
  • Proficiency in using CRM platforms and data management tools
  • Ability to work independently and as part of a team in a fast-paced environment
Responsibilities:
  • Manage and resolve cases on the Amazon platform, adhering to company policies and Amazon’s guidelines
  • Investigate and respond to seller and buyer issues in a prompt and professional manner
  • Work closely with the logistics and customer service teams to improve overall customer experience
  • Monitor case trends and provide feedback to management on policy or operational issues
  • Maintain detailed records of customer interactions and case resolutions in CRM systems
  • Collaborate with cross-functional teams to implement corrective actions based on case findings
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