5+ years of experience in software quality assurance, with a strong emphasis on manual testing.
Hands-on experience with test management tools such as Qase, Jira, Linear, TestRail, or similar platforms.
Basic working knowledge of databases (RDBMS or NoSQL) for data validation and integrity checks.
Familiarity with CI/CD pipelines and agile methodologies is advantageous.
Exposure to AI concepts, particularly prompting and conversational AI models, is a plus.
Responsibilities:
Develop, maintain, and execute comprehensive manual test plans and detailed test cases for Synthflow’s Voice AI products.
Perform exploratory, functional, and regression testing to uncover issues early and ensure product stability before release.
Collaborate with developers and product managers to deeply understand requirements and ensure thorough test coverage for all features and enhancements.
Identify, document, and manage defects using test management tools, ensuring clear, actionable reporting and tracking to resolution.
Provide actionable feedback to improve product quality, usability, and overall user experience.
Refine and enhance QA processes to align with agile development workflows, ensuring efficient and effective test cycles.