Remote Customer Service Jobs

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🔥 Senior Onboarding and Enablement Specialist, Auth0

Posted about 7 hours ago

📍 Canada

🧭 Full-Time

💸 104000.0 - 156000.0 CAD per year

🔍 Software Development

🏢 Company: Okta👥 5001-10000💰 $1,000,000,000 Post-IPO Equity almost 5 years ago🫂 Last layoff over 1 year agoIT Infrastructure CRM Management Information Systems Web Development Enterprise Software Identity Management Software

🔧 Requirements

4+ years of experience in learning & development, enablement, and/or instructional design, for a global, technical audience.
Proven experience owning and delivering impactful learning programs, such as onboarding, with measurable learner and business outcomes.
Deep understanding of adult learning principles with the ability to apply them across multiple formats and delivery methods.
Excellent written communication and facilitation skills
Demonstrated ability to identify and solve learning gaps using data, feedback, and cross-functional collaboration.
Advanced skills with Jira, LMS platforms, Google Slides, Canva, and knowledge management tools such as Confluence
Strong attention to detail and takes pride in making complex information clear, concise, and easy to understand
Strong organizational and project management skills—you’re detail-oriented and can manage multiple work streams independently.
Able to define success metrics, analyze feedback and performance data, and use insights to iterate on learning experiences and drive continuous improvement.
Proven ability to work effectively in a global, async-first environment that experiences frequent change and ambiguity.
Able to adjust your schedule to facilitate live, remote sessions for a global audience across EMEA, India, and North America time zones.

💡 Responsibilities

Own and execute the Product Unit’s new hire onboarding program, including weekly facilitation, logistics, tooling, communications, and continuous improvement based on data and feedback.
Design and facilitate strategic offsites.
Drive our mentorship program’s day-to-day program operations and participant experience, and the twice-yearly recruiting campaigns to drive participation.
Create high-quality learning content such as presentations, eCourses, guides, and knowledge hubs, ensuring they’re effective, always up-to-date, and tuned for a distributed, technical audience.
Support twice-yearly hackathon programming as part of the cross-functional Hack Squad, contributing to planning and execution with a focus on innovation and engagement.
Identify ad-hoc learning opportunities by surfacing knowledge gaps, proposing solutions, and driving the development of timely, targeted learning experiences that support evolving team and business needs.
Continuously improve L&D programs by tracking key metrics, collecting feedback, and identifying opportunities to make the experience more impactful, scalable, and learner-friendly.
Measure experience and success, using feedback, stakeholder input, and performance metrics to continuously optimize content and processes.
Communicate clearly with stakeholders, providing regular updates on program timelines, outcomes, and feedback loops.
Collaborate cross-functionally with subject matter experts, HR Business Partners, and functional leaders to ensure content is accurate, engaging, and aligned to business priorities.
Maintain structured playbooks and processes as sources of truth to ensure consistency, scalability, and program visibility.

Project Management Data Analysis HR Management Jira Communication Skills Mentoring MS Office Training Cross-functional collaboration Stakeholder management Confluence

Posted about 7 hours ago

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🔥 Sr Employment Counsel

Posted about 8 hours ago

📍 AK, AL, AZ, CA, CO, DE, FL, GA, HI, ID, IL, IN, LA, MA, MD, ME, MI, MN, MO, MT, NC, NH, NJ, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, or WY

💸 142500.0 - 188800.0 USD per year

🏢 Company: Vacasa👥 5001-10000💰 $30,000,000 Post-IPO Debt 10 months ago🫂 Last layoff about 1 year agoTravel Accommodations Vacation Rental Property Management Real Estate

🔧 Requirements

J.D. with active membership in at least one U.S. state bar.
At least 5-8 years experience practicing law.
A generalist who has experience with labor & employment law and employment litigation in both a law firm and/or in-house setting.
Experience supporting franchised companies and/or experience advising on employment matters during M&A transactions is desirable.
Experience with Canadian employment law is a plus.
A strong work ethic and a drive for innovation.
Ability to maintain strong working relationships with demanding internal clients with different workstyles and in different locations.
Proactive and practical problem-solver.
Detail oriented.
Confident, mature, and calm under fire.
Ability to work efficiently and manage competing priorities.
Experience working in a legal capacity in hospitality/vacation rental management is a plus.
Expertise with Google Suite, Microsoft Office, Excel, PowerPoint, and online research tools.
Expertise with eDiscovery, matter management, and legal billing software.

💡 Responsibilities

Provide legal advice and counseling on various employment issues including: hiring, performance management, employee and labor relations, terminations and other disciplinary actions, discrimination and harassment laws, leaves of absence and accommodations, wage and hour compliance, internal investigations, and employee communications.
Develop, draft and implement a variety of workplace policies, employee training content and employment-related templates and agreements in collaboration with Human Resources and other functions as appropriate.
Investigate, negotiate, and resolve pre-litigation claims and administrative charges.
Support the defense of employment-related litigation, including responding to attorney demand letters, effectively negotiating the resolution of claims, working with outside counsel and making recommendations to Vacasa’s Head of Litigation & Disputes.
Monitor employment law changes to help ensure that company policies and practices are compliant.
Provide training and resources to non-legal staff.
Other duties, as assigned.

HR Management Microsoft Excel Microsoft Office Negotiation Attention to detail Written communication Compliance Problem-solving skills Verbal communication Training Active listening Cross-functional collaboration Risk Management

Posted about 8 hours ago

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🔥 Onboarding & Training Specialist (EST - Remote, Global)

Posted about 8 hours ago

📍 Poland, Colombia, South Africa, Mexico, New Zealand

🏢 Company: Stadium👥 1001-5000 E-Commerce Retail Sporting Goods Fashion Apparel Consumer Goods

🔧 Requirements

Ability to thrive in a dynamic & fast paced environment
Solutions oriented mindset, a proven problem solver
Strong customer focus and passion for engaging with customers to help them succeed
Excellent written and verbal communication skills with attention to detail
Great listener and keen to understanding customer situations and goals before responding with strategic guidance
An organized and process oriented approach to managing relationships with customers
Patient, empathetic and enthusiastic about interacting with all types of customers
A fun, approachable personality. Easy to get along with but driven and focused.
Team player and humble attitude
An eager desire to make a meaningful impact on the ground floor of a growing start up
English as a first language (additional languages a plus)
Strategic thinker able to envision and execute long-term goals

💡 Responsibilities

Lead new customers through the full onboarding process—from account setup to product training—ensuring a smooth and successful launch.
Serve as the primary point of contact during onboarding, building trust and strong relationships from day one.
Understand each customer’s business goals and tailor onboarding to align with their specific needs and use cases.
Lead effective and engaging working & training sessions that drive product adoption and user confidence.
Collaborate cross-functionally with Product, Sales, and Customer Success to ensure a consistent and informed customer experience.
Identify early opportunities and challenges within customer accounts and proactively communicate them to internal stakeholders.
Collect and document key customer information and use cases to support long-term success and account growth.
Continuously refine onboarding materials and processes based on customer feedback and platform updates.
Help cultivate excitement and engagement in new customers by highlighting product value and best practices.
Track onboarding metrics and milestones to ensure timelines and customer goals are met.

Communication Skills Customer service Written communication Training Troubleshooting Active listening Cross-functional collaboration Relationship management Process improvement Customer Success English communication SaaS

Posted about 8 hours ago

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🔥 Account Manager - Indonesia

Posted about 8 hours ago

📍 Indonesia

🔍 SaaS

🔧 Requirements

4+ years of experience in SaaS sales or account management, ideally serving enterprise-level clients in Indonesia or Southeast Asia.
Proven ability to manage large, strategic accounts with a track record of achieving renewals, upsells, and expansions.
Exceptional communication, negotiation, and relationship-building skills.
Ability to travel periodically to client sites to foster strong partnerships and deepen engagement.
Proficiency with CRM systems, pipeline analytics, and forecasting tools.

💡 Responsibilities

Manage and expand relationships with key strategic customers in Indonesia, including Grab, Super Bank, and other significant partners.
Collaborate closely with Renewal Specialists and Customer Success Managers to ensure timely renewals, drive expansions, and facilitate upsells.
Actively identify and pursue opportunities for growth within existing accounts, enhancing adoption and maximizing the value delivered by JumpCloud’s solutions.
Develop and execute tailored account strategies to increase product adoption and uncover new revenue opportunities.
Maintain accurate forecasting and consistently report on key performance indicators and pipeline health.
Partner with Customer Success teams to deliver exceptional customer experiences, ensuring deep adoption and satisfaction.
Collaborate with Marketing to execute targeted initiatives and campaigns that drive customer engagement and product usage.
Work closely with New Business teams to smoothly onboard new customers into your portfolio.
Provide regular and transparent updates to regional leadership on portfolio performance, growth initiatives, and market insights.
Engage effectively with internal and external stakeholders to align strategies and ensure customer success.

Account Management Negotiation skills Reporting Cross-functional collaboration Relationship management Sales experience Stakeholder management CRM Customer Success SaaS

Posted about 8 hours ago

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🔥 Partnership Marketer - High-Stakes. High-Upside. No Tourists.

Posted about 8 hours ago

📍 United States

🏢 Company: CitizenShipper

🔧 Requirements

3–8 years of experience in marketing, BD, growth, or founder-style roles
Know how to create value, not just “collaborate”
Write cold emails like a sniper. Pitch decks like a beast. Close like a killer.
Understand affiliate models, rev-share, joint campaigns, and LTV math
Can hold your own in the C-suite — but prefer to move over “manage”
Are allergic to red tape and can run your own show

💡 Responsibilities

Build and own our affiliate + partnership growth engine
Source new partners — platforms, influencers, brands, organizations — and pitch like hell
Negotiate deals that actually matter — no fluff, no vanity plays
Run co-marketing campaigns and make sure both sides win
Work closely with product, growth, and ops to make integrations stick
Track performance, iterate relentlessly, and scale what works
Spot patterns, move fast, and be the first call when opportunity knocks

Business Development Communication Skills SEO Relationship building Negotiation skills Reporting Cross-functional collaboration Sales experience Marketing Strategic thinking Digital Marketing Financial analysis

Posted about 8 hours ago

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🔥 Development Transformation Lead, Director

Posted about 8 hours ago

📍 United States of America

💸 179156.0 - 211501.0 USD per year

🔍 Biotech

🏢 Company: careers

🔧 Requirements

10+ years of experience in clinical development, clinical operations, or clinical quality assurance within pharmaceutical, biotech, or CRO environments.
Demonstrated experience leading large-scale process transformation and change management in a regulated (GxP) environment.
Strong knowledge of controlled document management frameworks, strategies and inspection readiness principles.
Proven ability to lead cross-functional initiatives, manage complexity, and influence across a matrixed organization.
Experienced in vendor operational oversight and working with external experts to bring in industry best practices.
Comfortable with ambiguity and building frameworks from the ground up; strong strategic and analytical thinking and problem-solving skills with demonstrated ability to bring structure to vaguely defined problems.
Excellent written and verbal communication skills; effective at stakeholder engagement with solid ability to drive decisions and change management.
Familiarity with Quality Management System (QMS) principles and digital learning platforms (e.g., LMS, Confluence, knowledge bases).
Experience aligning process design with digital platforms that support clinical trial execution (e.g., CTMS, eTMF, workflow automation tools).
Background in large-scale organizational transformation, change enablement, or process optimization initiatives.

💡 Responsibilities

Design and implement a comprehensive documentation framework for clinical trial processes, integrating changes from technology enablement and operating model updates.
Contribute to and implement R&D standards for document types including SOPs, work instructions, guidance documents and training content ensuring alignment with regulatory requirements and internal quality expectations with a focus on logical flows and linkages.
Solicit and identify operational dependencies impacting documentation design and implementation from deep clinical trial experts to shape process transformation strategies.
Direct partner vendors providing technical writing, business process mapping, and change management support. Ensure outputs are aligned with strategic goals and delivered on time.
Collaborate with business process owners (BPO), transformation leads, Quality and QMS teams, and learning and development partners to ensure documentation supports process clarity, compliance, and usability.
Lead the tracking and reconciliation between future-state and current-state process taxonomy. Develop and implement a systematic approach for tracking and mapping implementation of process changes on trials newly starting up or migrating to new processes
Partner with training and change management leads to ensure new or updated documentation enables effective process understanding, critical thinking and behavior change that drive collectively own operational excellence across all roles.
Ensure all documentation supports GxP compliance and inspection readiness. Maintain a high standard of quality, traceability, and audit ability.
Take a forward-thinking, “clean slate” approach to design future-state documentation and processes that are user-centric, intuitive, and connected across functions.
Establish accountability structures for business process owners to support document lifecycle management, including periodic review and updates to ensure ongoing relevance and compliance. Measure key performance metrics of documentation effectiveness in conjunction with BPOs (e.g. User Readability, Process Compliance, Approach Consistency and Speed to Contribution)

Leadership Project Management GCP Communication Skills Documentation Compliance Training Cross-functional collaboration Quality Assurance Risk Management Stakeholder management Strategic thinking Change Management Confluence

Posted about 8 hours ago

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🔥 Head of Customer Success - Remote

Posted about 9 hours ago

📍 Ireland, United Kingdom, Portugal, Spain, Poland

🔍 SaaS

🏢 Company: Zyte👥 251-500💰 $3,000,000 Debt Financing over 3 years agoBig Data Cloud Computing SaaS PaaS Data Mining Software

🔧 Requirements

5+ years demonstrated success in an Account Management or Customer Success role in a technical SaaS business.
3+ years experience in a leadership role.
Technical background, or experience supporting technical software solutions.
Strong analytical skills, aptitude for metrics and data-driven decision-making skills.
Customer-centric and relationship-oriented at your core, you are committed to ensuring our customers’ success and adoption of Zyte’s products.
Proven track record of achieving results while balancing demanding expectations.
Driven, consultative, curious, entrepreneurial mindset, able to effectively balance competing priorities and make decisions that support Zyte’s growth.

💡 Responsibilities

Lead our total customer engagement, retention and development strategy to deliver on our retention, expansion and revenue targets.
Manage success metrics across the team around product & feature consumption, active users, health score, retention, cross-sell/upsell and lifetime value.
Lead onboarding and retention by driving programmes of adoption to maximise the value customers get from our products.
Lead routines to establish customer success goals, proactively monitor achievement of these, ensure collaborative approaches to business reviews with customers with shared agendas and agreed outcomes
Actively develop new customer opportunities, advance existing opportunities or assist the Sales team in closing active opportunities by demonstrating industry expertise to gain the prospective customer’s confidence as a trusted partner and adviser.
Provide voice of the customer input into product enhancements based on identified and anticipated customer needs.
Data-driven - use internal systems and operational data sources to optimise health scores and monitoring for KPIs, actions and strategy.
Measure and report CS metrics to Senior Management to demonstrate the team’s impact on customers and on the business.

Leadership Business Intelligence Data Analysis Business Operations Product Analytics Analytical Skills RESTful APIs Account Management Reporting Client relationship management Cross-functional collaboration Sales experience Data visualization Strategic thinking Financial analysis Data modeling Customer support Customer Success SaaS

Posted about 9 hours ago

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🔥 Associate Director, Data Management Processes, Training, and Inspection Readiness

Posted about 10 hours ago

📍 United States of America

🔍 Pharmaceutical

🏢 Company: DSI👥 5001-10000 Consulting Security Professional Services

🔧 Requirements

7 or more years training and compliance background and strong knowledge of FDA and EU regulatory requirements, industry audit processes, and Data Management best practices required.
7 or more years' experience in clinical data management experience in a medical device, pharmaceutical company, or similar environment (e.g., CRO); oncology, immunology, or complex disease preferred
7 or more years of working knowledge of Clinical trial data systems and/or EDC lab management tools is a preferred

💡 Responsibilities

Leads development and implementation of Data Management departmental strategy and solutions related to process development, improvement, and training.
Lead and coordinate development of DM processes and templates and ensure consistent execution of tasks and activities across programs.
Prepare internal teams for audits and compliance.

Project Management GCP Communication Skills Analytical Skills Written communication Compliance Interpersonal skills Excellent communication skills Problem-solving skills Verbal communication Training Cross-functional collaboration Risk Management Team management Stakeholder management Process improvement Data modeling Data analytics Data management Change Management

Posted about 10 hours ago

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🔥 Sales Quality Assurance Manager

Posted about 10 hours ago

📍 United States

🏢 Company: The Knot Worldwide👥 1001-5000 Wedding Events Information Technology Event Management Professional Services

🔧 Requirements

5+ years of experience in Quality Assurance within a sales, support, or service environment.
2+ years of people management experience, including hiring and performance management.
Proven track record of building QA programs from the ground up.
Strong knowledge of sales methodologies (SPICED preferred) and customer experience best practices.
Deep familiarity with Gong and Salesforce; strong data analysis skills required.
Exceptional verbal and written communication skills, with the ability to influence stakeholders at all levels.
Detail-oriented, process-driven, and highly organized.
Comfortable operating in a fast-paced, remote-first environment.

💡 Responsibilities

Design and implement a scalable QA framework across Sales, Account Management, and Vendor Support.
Lead one direct report (QA Specialist) with potential to scale the team as the program matures.
Audit customer interactions (calls, emails, etc.) for compliance, methodology adherence (SPICED), and overall experience.
Translate QA insights into actionable recommendations for Enablement, Legal, RevOps, and frontline leaders.
Leverage Gong and Salesforce to identify trends and root causes. Maintain and evolve QA dashboards and scorecards.
Monitor interactions for regulatory compliance and escalate risks appropriately.
Assess support team quality and communication effectiveness, with a focus on vendor satisfaction.

Data Analysis People Management QA Automation Salesforce Jira Communication Skills Analytical Skills Written communication Compliance Coaching MS Office Account Management Verbal communication Reporting Training Cross-functional collaboration Sales experience Quality Assurance Team management Stakeholder management Process improvement Customer support

Posted about 10 hours ago

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🔥 Project Manager - Remote

Posted about 10 hours ago

📍 Greece

🏢 Company: InventYOU AB

🔧 Requirements

A university degree in Business Administration, Project Management, Marketing, Engineering, Computer Science or a related discipline.
A foundation or professional certification in PMI, Prince2, Agile SCRUM, or similar methodologies.
Minimum of 5 years of hands-on experience managing projects and programs with a track record of successful delivery — including global or international initiatives.
Excellent written and verbal communication, negotiation, and problem-solving skills.
Strong ability to influence, motivate, and lead across functions and cultures.
A proactive and flexible mindset, with the ability to work independently and manage multiple moving parts.
Experience working across multiple time zones and navigating virtual collaboration models.

💡 Responsibilities

Lead and manage projects across diverse teams and time zones, ensuring timely and quality delivery.
Plan, organize, and monitor progress with a sharp attention to detail, ensuring all project initiatives are executed effectively.
Adapt quickly in a climate of change, managing resources and deliverables under pressure without compromising outcomes.
Build trust across stakeholders, resolve conflicts, and lead teams using tailored leadership and communication styles.
Promote best practices and proactively identify areas for process improvement through independent research and initiative.
Facilitate workshops, lead presentations for senior stakeholders, and support change management efforts in decentralized settings.
Collaborate closely with international, multidisciplinary teams, driving alignment and results across geographies.

Leadership Project Management Agile SCRUM Communication Skills Time Management Problem-solving skills MS Office Fluency in English Negotiation skills Active listening Cross-functional collaboration Risk Management Stakeholder management Change Management Budget management

Posted about 10 hours ago

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