The Knot Worldwide

👥 1001-5000WeddingEventsInformation TechnologyEvent ManagementProfessional Services💼 Private Company
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The Knot Worldwide (TKWW) is a leading wedding marketplace connecting engaged couples with local wedding professionals. We empower couples to navigate and enjoy their journey from engagement to "I do" with our comprehensive suite of planning tools and resources. Our platform has a significant impact on the wedding industry, simplifying the planning process and helping millions of couples celebrate their special moments. We're a technology-driven company with a diverse team spread across multiple global locations, including New York, London, and Delhi. While specific tech stack details aren't provided, our core focus is on building and maintaining a user-friendly and feature-rich platform. Our engineering culture emphasizes collaboration and innovation to deliver exceptional experiences. We champion the power of celebration and are passionate about serving our couples and business partners. TKWW is a growing company with a strong financial standing, having secured significant funding and a recent acquisition. Our values focus on our users, integrity, collaboration, and taking ownership of our outcomes. We are committed to supporting our employees' well-being and development, offering flexible work options, and generous benefits, including parental leave. Join our team and contribute to the moments that matter!

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📍 United States

  • 5+ years of experience in Quality Assurance within a sales, support, or service environment.
  • 2+ years of people management experience, including hiring and performance management.
  • Proven track record of building QA programs from the ground up.
  • Strong knowledge of sales methodologies (SPICED preferred) and customer experience best practices.
  • Deep familiarity with Gong and Salesforce; strong data analysis skills required.
  • Exceptional verbal and written communication skills, with the ability to influence stakeholders at all levels.
  • Detail-oriented, process-driven, and highly organized.
  • Comfortable operating in a fast-paced, remote-first environment.
  • Design and implement a scalable QA framework across Sales, Account Management, and Vendor Support.
  • Lead one direct report (QA Specialist) with potential to scale the team as the program matures.
  • Audit customer interactions (calls, emails, etc.) for compliance, methodology adherence (SPICED), and overall experience.
  • Translate QA insights into actionable recommendations for Enablement, Legal, RevOps, and frontline leaders.
  • Leverage Gong and Salesforce to identify trends and root causes. Maintain and evolve QA dashboards and scorecards.
  • Monitor interactions for regulatory compliance and escalate risks appropriately.
  • Assess support team quality and communication effectiveness, with a focus on vendor satisfaction.

Data AnalysisPeople ManagementQA AutomationSalesforceJiraCommunication SkillsAnalytical SkillsWritten communicationComplianceCoachingMS OfficeAccount ManagementVerbal communicationReportingTrainingCross-functional collaborationSales experienceQuality AssuranceTeam managementStakeholder managementProcess improvementCustomer support

Posted 1 day ago
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📍 United States

🔍 Sales Quality Assurance

  • 5+ years of experience in Quality Assurance within a sales, support, or service environment.
  • 2+ years of people management experience, including hiring and performance management.
  • Proven track record of building QA programs from the ground up.
  • Strong knowledge of sales methodologies (SPICED preferred) and customer experience best practices.
  • Deep familiarity with Gong and Salesforce; strong data analysis skills required.
  • Exceptional verbal and written communication skills, with the ability to influence stakeholders at all levels.
  • Detail-oriented, process-driven, and highly organized.
  • Comfortable operating in a fast-paced, remote-first environment.
  • Design and implement a scalable QA framework across Sales, Account Management, and Vendor Support.
  • Lead one direct report (QA Specialist) with potential to scale the team as the program matures.
  • Audit customer interactions (calls, emails, etc.) for compliance, methodology adherence (SPICED), and overall experience.
  • Translate QA insights into actionable recommendations for Enablement, Legal, RevOps, and frontline leaders.
  • Leverage Gong and Salesforce to identify trends and root causes. Maintain and evolve QA dashboards and scorecards.
  • Monitor interactions for regulatory compliance and escalate risks appropriately.
  • Assess support team quality and communication effectiveness, with a focus on vendor satisfaction.

Data AnalysisPeople ManagementSalesforceCross-functional Team LeadershipComplianceAccount ManagementSales experienceQuality Assurance

Posted 1 day ago
Apply