Senior Onboarding and Enablement Specialist, Auth0

View full description

Requirements:

• 4+ years of experience in learning & development, enablement, and/or instructional design, for a global, technical audience.
• Proven experience owning and delivering impactful learning programs, such as onboarding, with measurable learner and business outcomes.
• Deep understanding of adult learning principles with the ability to apply them across multiple formats and delivery methods.
• Excellent written communication and facilitation skills
• Demonstrated ability to identify and solve learning gaps using data, feedback, and cross-functional collaboration.
• Advanced skills with Jira, LMS platforms, Google Slides, Canva, and knowledge management tools such as Confluence
• Strong attention to detail and takes pride in making complex information clear, concise, and easy to understand
• Strong organizational and project management skills—you’re detail-oriented and can manage multiple work streams independently.
• Able to define success metrics, analyze feedback and performance data, and use insights to iterate on learning experiences and drive continuous improvement.
• Proven ability to work effectively in a global, async-first environment that experiences frequent change and ambiguity.
• Able to adjust your schedule to facilitate live, remote sessions for a global audience across EMEA, India, and North America time zones.

Responsibilities:

• Own and execute the Product Unit’s new hire onboarding program, including weekly facilitation, logistics, tooling, communications, and continuous improvement based on data and feedback.
• Design and facilitate strategic offsites.
• Drive our mentorship program’s day-to-day program operations and participant experience, and the twice-yearly recruiting campaigns to drive participation.
• Create high-quality learning content such as presentations, eCourses, guides, and knowledge hubs, ensuring they’re effective, always up-to-date, and tuned for a distributed, technical audience.
• Support twice-yearly hackathon programming as part of the cross-functional Hack Squad, contributing to planning and execution with a focus on innovation and engagement.
• Identify ad-hoc learning opportunities by surfacing knowledge gaps, proposing solutions, and driving the development of timely, targeted learning experiences that support evolving team and business needs.
• Continuously improve L&D programs by tracking key metrics, collecting feedback, and identifying opportunities to make the experience more impactful, scalable, and learner-friendly.
• Measure experience and success, using feedback, stakeholder input, and performance metrics to continuously optimize content and processes.
• Communicate clearly with stakeholders, providing regular updates on program timelines, outcomes, and feedback loops.
• Collaborate cross-functionally with subject matter experts, HR Business Partners, and functional leaders to ensure content is accurate, engaging, and aligned to business priorities.
• Maintain structured playbooks and processes as sources of truth to ensure consistency, scalability, and program visibility.