Sales Quality Assurance Manager

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Requirements:

• 5+ years of experience in Quality Assurance within a sales, support, or service environment.
• 2+ years of people management experience, including hiring and performance management.
• Proven track record of building QA programs from the ground up.
• Strong knowledge of sales methodologies (SPICED preferred) and customer experience best practices.
• Deep familiarity with Gong and Salesforce; strong data analysis skills required.
• Exceptional verbal and written communication skills, with the ability to influence stakeholders at all levels.
• Detail-oriented, process-driven, and highly organized.
• Comfortable operating in a fast-paced, remote-first environment.

Responsibilities:

• Design and implement a scalable QA framework across Sales, Account Management, and Vendor Support.
• Lead one direct report (QA Specialist) with potential to scale the team as the program matures.
• Audit customer interactions (calls, emails, etc.) for compliance, methodology adherence (SPICED), and overall experience.
• Translate QA insights into actionable recommendations for Enablement, Legal, RevOps, and frontline leaders.
• Leverage Gong and Salesforce to identify trends and root causes. Maintain and evolve QA dashboards and scorecards.
• Monitor interactions for regulatory compliance and escalate risks appropriately.
• Assess support team quality and communication effectiveness, with a focus on vendor satisfaction.