Remote Customer Service Jobs

Customer service

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🔥 Customer Delight Specialist

Posted about 7 hours ago

📍 North and South America

🧭 Full-Time

💸 40000.0 - 65000.0 USD per year

🔍 Software Development

🏢 Company: Superhuman

🔧 Requirements

1-2+ years of experience in customer-facing roles with a technical software product
Excellent Communicator
Proactive positivity
Curiosity
Delight and Empathy
Remarkable Quality
Relationship Builder
Persistence
Ownership
Bias to Action
Cares Deeply, Communicates Directly
Growth Mindset
AI Enthusiast

💡 Responsibilities

Become Superhuman's most knowledgeable product expert
Excite, educate, and encourage customers to make them brilliant at email
Communicate with customers to solve their problems and improve their lives
Be the voice of our customers, and evangelize internally for what they need
Influence our product and growth strategy to further delight our customers
Continually iterate and improve the efficacy and efficiency of the team and the entire customer experience
Go above and beyond by creating bespoke moments of delight

Communication Skills Customer service Relationship building Problem-solving skills Empathy Troubleshooting Active listening Technical support CRM Customer support Customer Success SaaS

Posted about 7 hours ago

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🔥 Director, Professional Services

Posted about 7 hours ago

📍 Indianapolis, Chicago, Boston, Atlanta

🧭 Full-Time

💸 130000.0 - 170000.0 USD per year

🔍 SaaS

🏢 Company: Greenlight Guru👥 101-250💰 $120,000,000 Private almost 4 years agoRisk Management Medical Device Enterprise Software Software

🔧 Requirements

5+ years in a Professional Services leadership role with an exceptional track record at a B2B SaaS software company at the Senior Manager level or above.
Deep experience in B2B SaaS, particularly with multi-segmented customer bases.
Experience with regulation-oriented or compliance-driven SaaS platforms (e.g., GRC, audit, quality, risk, or compliance systems) is strongly preferred.
Experience with quality management systems (QMS), medical device-related technologies, life sciences or adjacent industries is preferred but not required

💡 Responsibilities

Hire, lead, and retain a high-performing onboarding and services team of Medical Device Consultants.
Develop team OKRs, bonus plans, and career development tracks.
Streamline onboarding processes to accelerate time-to-value (TTV) and product adoption and improve renewals, expansion, and customer advocacy.
Create/enhance project delivery methodology and ensure consistent product adoption and value attainment.
Introduce new and relevant service offerings to enhance customer value and experience and help maintain Greenlight Guru’s competitive advantage.
Maintain and report forecasted services demand and capacity. Ensure the team has sufficient capacity to meet anticipated demand through efficiency improvements, hiring, and partnerships.
Partner with Operations to develop the reporting and instrumentation for the services business.
Partner with sales leadership to gain visibility on sales forecasts and directly participate in closing new deals and supporting key accounts.
Serve as a liaison across Customer Success, Product, Finance, Marketing, and Operations to improve cross-functional processes and internal handoffs.
Contribute subject matter expertise to help shape the product roadmap and inform the go-to-market (GTM) strategy.
Coordinate and participate in the creation of high-quality thought leadership and training content in the Greenlight Guru Academy, Help Desk, and other systems to effectively scale our services efforts.
Leverage a modern SaaS tech stack (CRM, CS tools, project management platforms, etc.) and drive adherence to process and data discipline.

Leadership Project Management Salesforce Cross-functional Team Leadership Operations Management Financial Management Communication Skills Customer service Agile methodologies Presentation skills Compliance Excellent communication skills Risk Management Team management Stakeholder management Strategic thinking Process improvement CRM Data analytics Customer Success SaaS Budget management

Posted about 7 hours ago

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🔥 Recruiting Coordinator

Posted about 7 hours ago

📍 Canada

🔍 Real Estate

🔧 Requirements

Completed high school diploma or higher
Minimum 2 years in a corporate or business unit HR generalist or service center role, preferred
Experience in front-line customer service role, preferred.
Experience with Workday preferred
Proficiency in Microsoft Office (Word, Excel, PowerPoint & Outlook) is preferred
Knowledge of working with HR processes and procedures
Excellent verbal and written communication and listening skills
Ability to work independent and in a team environment
Must be proactive and take initiative
Highly organized working in high volume
Must be able to maintain confidentiality, utilize judgment, and work with minimal supervision
Must have a professional yet personable demeanor with the ability to interface with all levels of the organization
Must be detail oriented with strong analytical skills

💡 Responsibilities

Responsible for the new employee on-boarding process such as drafting of employment contracts, distributing and collecting new hire forms, maintaining employee files, performing background checks, etc.
Support, drive and communicate policy and procedures regarding the hiring process
Creation of job requisitions based on received information
Assist in design and execution of programs and processes enhancing an applicant to hire experience
Provide user support to managers and staff for Workday self-service queries
Initiation of background/drug screening appropriate by client. Fully understand requirements based on client account and adjudicate based on company guidelines and pre-determined approval levels.
Input and maintain employee records in Workday such as transfers/promotions and compensation changes, ensuring it is up-to-date and accurate at all times
Utilize the Workday environment on the pre-hire and manage hire process, manage all employee data and file information and appropriately follow-up on needed employee information
Answer basic employee onboarding questions including payroll and benefit related inquiries
Coach business on appropriate process and guidelines in connection with the hiring process
Ensure all proper new hire set-up is achieved and first day pay is correct
Additional project involvement, as needed

HR Management Communication Skills Analytical Skills Microsoft Excel Customer service Microsoft Office Attention to detail Organizational skills Recruitment

Posted about 7 hours ago

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🔥 Utility Bill Pay Analyst

Posted about 7 hours ago

📍 United States

💸 85000.0 - 97000.0 USD per year

🔧 Requirements

Strong analytical skills.
Excellent communication abilities.
Experience in utility management or related fields.

💡 Responsibilities

Serve as the primary point of contact between the 3rd party bill processor and the client.
Monitor and manage the end-to-end utility bill pay process.
Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
Review and validate utility bill data received from the 3rd party processor.
Ensure accuracy and completeness of billing information.
Identify and investigate discrepancies or anomalies in billing data.
Ensure bill processor stores all invoices, making it accessible for review by JLL.
Coordinate with the 3rd party processor to resolve billing errors or discrepancies.
Communicate with client representatives and internal finance director to address billing queries or concerns.
Manage escalations and ensure timely resolution of complex issues.
Generate regular reports on utility consumption, costs, and payment status.
Analyze billing trends and provide insights to the client.
Forecast utility cost yearly, utilizing historical bill data.
Prepare ad-hoc reports as requested by the client or management.
Identify opportunities to streamline the bill pay process.
Collaborate with the 3rd party processor to implement process enhancements where gaps are identified.
Suggest and implement improvements to increase efficiency and accuracy.
Maintain strong relationships and regular communication with client contacts.
Conduct regular meetings to review billing processes and address concerns.
Provide excellent customer service and prompt responses to client inquiries.
Ensure compliance with relevant regulations and internal policies.
Participate in audits of the bill pay process and provide insight when needed.
Maintain accurate documentation of all processes and transactions.
Liaise with the 3rd party bill processor to ensure quality service delivery.
Monitor vendor performance against contractual obligations.
Participate in vendor review meetings and contract negotiations as needed.
Serve as a subject matter expert for utility bill management systems.
Coordinate with IT teams for system updates or integrations.
Train client personnel on relevant systems and processes as needed.

SQL Data Analysis Communication Skills Analytical Skills Microsoft Excel Customer service Compliance Problem-solving skills Reporting Client relationship management Budgeting Data entry Process improvement Financial analysis

Posted about 7 hours ago

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🔥 Account Manager Egypt & Jordan

Posted about 7 hours ago

📍 Egypt, Jordan

🔍 Travel

🏢 Company: RateHawk

🔧 Requirements

Minimum of 3 year of successful experience in account management or business development of B2B companies within the travel industry
In-depth understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs)
Native Arabic language and Advanced English
Used to data-driven decision-making, metrics-driven and good with numbers
Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer
Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence

💡 Responsibilities

Expand and consolidate presence in the assigned territory
Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance
Collaborate with the sales team to identify and grow opportunities within the territory
Follow-up with existing and new partners in order to provide system training
Position the brand within the travel trade through ongoing product presentations and networking events
Address incident issues, ensuring partners support
Payments control: oversee and ensure accuracy in transaction processing
Spend approximately 30% of your working time on business trips, including meetings with clients, industry events, and other business-related events
Provide market & competitive environment analysis
Provide regular comprehensive reporting through CRM and internal systems
Maximize and develop API deals with the potential and existing partners

Business Development Business Intelligence Data Analysis API testing Analytical Skills Customer service RESTful APIs Excellent communication skills Account Management Teamwork Negotiation skills Reporting Client relationship management Relationship management Sales experience Market Research CRM

Posted about 7 hours ago

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🔥 Field Service Technical Advising Specialist

Posted about 7 hours ago

📍 South Africa

🔍 Railway

🏢 Company: wabtec_careers

🔧 Requirements

Tertiary education in Engineering or applicable technical training together with 5 years applicable experience in the railway industry
Experience and proficiency with a PC, email as well as Microsoft office applications
Ability to work in railroad locomotive shop environment
Professional demeanor and appearance representing Wabtec’s to multiple customers
Strong oral and written communication skills
Ability to speak, read and write English fluently

💡 Responsibilities

Provide guidance with customers to ensure all the required tools are available.
Provide recommendations on the maintenance material requirements
Provide the job training on locomotive systems and product safety
Provide guidance on how to use Wabtec digital & mechanical tools
Advice & coaching during troubleshooting of faults and diagnosis
Advice & coaching during scheduled maintenance
Perform failure root courses analysis
Analyses of failure trends using collected locomotives data
Ensure environmental health and safety awareness during repairs and maintenance.
Locomotive data collection and management/shop advisor

Data Analysis Java Communication Skills Analytical Skills Problem Solving Customer service Mentoring Linux Documentation MS Office Reporting Training Troubleshooting Writing Active listening Technical support Data analytics Customer support English communication

Posted about 7 hours ago

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🔥 Onboarding & Training Specialist (EST - Remote, Global)

Posted about 8 hours ago

📍 Poland, Colombia, South Africa, Mexico, New Zealand

🏢 Company: Stadium👥 1001-5000 E-Commerce Retail Sporting Goods Fashion Apparel Consumer Goods

🔧 Requirements

Ability to thrive in a dynamic & fast paced environment
Solutions oriented mindset, a proven problem solver
Strong customer focus and passion for engaging with customers to help them succeed
Excellent written and verbal communication skills with attention to detail
Great listener and keen to understanding customer situations and goals before responding with strategic guidance
An organized and process oriented approach to managing relationships with customers
Patient, empathetic and enthusiastic about interacting with all types of customers
A fun, approachable personality. Easy to get along with but driven and focused.
Team player and humble attitude
An eager desire to make a meaningful impact on the ground floor of a growing start up
English as a first language (additional languages a plus)
Strategic thinker able to envision and execute long-term goals

💡 Responsibilities

Lead new customers through the full onboarding process—from account setup to product training—ensuring a smooth and successful launch.
Serve as the primary point of contact during onboarding, building trust and strong relationships from day one.
Understand each customer’s business goals and tailor onboarding to align with their specific needs and use cases.
Lead effective and engaging working & training sessions that drive product adoption and user confidence.
Collaborate cross-functionally with Product, Sales, and Customer Success to ensure a consistent and informed customer experience.
Identify early opportunities and challenges within customer accounts and proactively communicate them to internal stakeholders.
Collect and document key customer information and use cases to support long-term success and account growth.
Continuously refine onboarding materials and processes based on customer feedback and platform updates.
Help cultivate excitement and engagement in new customers by highlighting product value and best practices.
Track onboarding metrics and milestones to ensure timelines and customer goals are met.

Communication Skills Customer service Written communication Training Troubleshooting Active listening Cross-functional collaboration Relationship management Process improvement Customer Success English communication SaaS

Posted about 8 hours ago

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🔥 Technical Account Manager (Remote Portugal)

Posted about 8 hours ago

📍 Poland

🧭 Full-Time

🏢 Company: Rossum👥 251-500💰 Debt Financing over 1 year agoArtificial Intelligence (AI)SaaS Machine Learning Document Management Software

🔧 Requirements

Enjoy working with customers, exceeding their expectations, and uncovering their needs and pain points.
Deliver clear, structured, and convincing presentations about your vision for the account and your plan.
Frame difficult problems by breaking them down for easier analysis and fostering a solution-oriented perspective.
Enjoy project management and can coordinate projects with multiple stakeholders.
Communicate designs and ideas in a clear and descriptive manner for customers to understand your recommendations.
Foster UX sensitivity and aim to simplify customers’ workflows.
Be honest and base your opinions on data, but don’t cling to it in the face of good arguments.
Strong problem-solving skills with a hands-on technical background.
Experience with other SaaS products, including API, integration, configuration, and customization.
Practical understanding of some of the following: Python, JavaScript, SQL, HTTP requests and API, integration platforms, AWS, GIT, and Tableau.

💡 Responsibilities

Being the customers' main technical contact throughout their contract.
Project managing more complex customer projects involving multiple parties with different skill sets and needs.
Cooperating with members of the Customer Experience and Sales organizations to deliver an exceptional customer experience.
Consulting with the Rossum product team on continuous improvement of the Rossum platform and advocating for customer views.
Tweaking and configuring customer accounts to achieve a great user experience, leveraging powerful tools like the Calculations extension.
Performing basic scripting in Python to support customer solutions.

AWS Project Management Python SQL API testing CI/CD Problem Solving Customer service RESTful APIs Excellent communication skills Account Management Relationship management Data visualization Technical support Scripting Customer Success SaaS

Posted about 8 hours ago

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🔥 Sales Agent

Posted about 8 hours ago

📍 AL, AZ, CT, FL, GA, ID, IL, IN, IA, KS, KY, LA, MD, MA, MI, MN, MS. MO, NE, NV, NJ, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, and WI

🧭 Full-Time

🔍 Insurance

🏢 Company: Branch Financial, LLC

🔧 Requirements

Licensed in Property and Casualty Insurance, with 2 to 4 years of experience in Insurance Sales.
Multi-carrier quoting experience a plus, with the ability to navigate multiple systems seamlessly.
Tech-savvy and adaptable, leveraging cutting-edge tools to streamline the sales process.
Thrives in a fast-paced environment, efficiently solving problems and driving results.
Communicates professionally, both in writing and over the phone, to build strong member relationships.
Excels in a remote setting, staying engaged and connected through innovative technology.
Team player who’s passionate about growing our community and delivering exceptional service.

💡 Responsibilities

Engage in inbound and outbound calls in a fast-paced environment, connecting with potential members.
Guide members through multiple carrier quoting options to find the best coverage solutions.
Manage a dynamic lead pipeline, proactively following up to connect clients with the right coverage.
Proactively problem-solve, ensuring future clients receive the best insurance solutions.
Provide valuable feedback to enhance the client experience and streamline processes.
Represent the Branch brand with professionalism, expertise, and a client-first mindset.

Communication Skills Customer service Written communication Verbal communication Sales experience CRM

Posted about 8 hours ago

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🔥 Remote Sales Agent - Life Insurance

Posted about 8 hours ago

📍 Georgia

🧭 Full-Time

🔍 Life Insurance

🏢 Company: The Weatherspoon Agency- TWA Career

🔧 Requirements

Must currently reside in Georgia.
Must be eligible to obtain a state life insurance license (we provide guidance and support).
Strong communication skills, organized, and comfortable working remotely.

💡 Responsibilities

Speak with members who have requested information about their benefits.
Educate clients on available insurance options (life, accident, hospital).
Help them enroll in the right coverage based on their needs.
Follow up with policyholders and maintain compliance records.

Communication Skills Customer service Microsoft Office Attention to detail Organizational skills Written communication Compliance Adaptability Relationship building Problem-solving skills Verbal communication Training Active listening Ability to learn Sales experience Computer skills Lead Generation Mentorship CRM

Posted about 8 hours ago

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